Frankfurt -
June 7, 2010 – The Leading Hotels of the World, Ltd. has
successfully launched a customized version of Trust International’s
yourVoyager
centralized reservation system (CRS), dubbed LEO (Leading Excellence in
Operation), to its member hotels.
Leveraging the “white label” highly customizable nature of the
yourVoyager CRS application, The Leading Hotels of the World (LHW)
tailored
yourVoyager to its needs, including utilizing their own branding and
activating
the features that were important for their member hotels.
More than
450 LHW member hotels are now using the LEO application to maintain and
control
their hotel online reservation and rate content. Following LHW’s
service philosophy, all
hotels have received training by LHW to ensure that new features of the
LEO
yourVoyager CRS are conveyed so they can be used to their fullest
extent.
“LEO has
improved many aspects of our daily work,” said Jon Londeen, Senior Vice
President, Reservations Management, LHW.
“It is as aesthetically appealing as any hotel customer-facing
application. LEO provides a full information portal for our member
hotels,
including access to our internal extranet and the major social media
sites of
Facebook, Twitter and Linkedin. The application is user friendly,
intuitive,
and has drastically reduced the amount of time required for
training. The feedback from our staff members has been
very positive, and we value LEO as a tool that will help us impact our
bottom
line.”
“With the
launch of yourVoyager less than a year ago, Trust International has
been one of
the first to combine the latest technology features with the ability to
fully
customize the application so that the hotel group customer can create
its own
tailored and branded version of the application,” said Richard
Wiegmann,
Managing Director, Trust International.
“The Leading Hotels of the World has embraced the full functionality of
our yourVoyager system’s customization capabilities and has truly made
the
system its own, as we had hoped hotel groups would. By incorporating
LHW’s own
corporate identity they will increase brand recognition by member
hotels, while
enabling efficiency and maximizing revenue streams for each individual
property.”
Using
yourVoyager, hotel groups are able to control and maintain their hotel
rates
and content even more dynamically to deliver a powerful competitive
advantage.
yourVoyager
provides the following features for hotels:
- Enhanced intuitive
usability & clear navigation supported by contextual online
help. Links to other applications or information to enable easy
inclusion in the yourVoyager portal.
- Fully customizable
– white label version customizable for hotel group.
- Fully flexible in
functionality allowing hotels to create different versions
of yourVoyager for different user groups, i.e. reservation department
or
revenue management team.
- Multi-lingual application
- All screens and help pages are translated in the chosen language.
- Performance dashboard
- The group or the hotel can choose to implement additional information
such as performance and message dashboards - with key performance
indicators at a glance and quick communication with member hotels.
- Graphical user interface
without the need to migrate to a new system – enables hotels to
continue to benefit from the advanced reservation platform of
Voyager|CRS while designing a hotel’s very own tool set that supports
you day by day.
Meet Trust International at
HITEC
2010 - June 21 - 24, 2010 Orange County Convention Center – Orlando, FL
- USA
About The
Leading Hotels of the World, Ltd.
The Leading Hotels of the World, Ltd. is
the prestigious luxury hospitality organization representing more than
450 of
the world’s finest hotels, resorts and spas, and is the operator of
www.lhw.com
and www.lhwspas.com – the online sources for your luxury lifestyle. As
the
largest international luxury hotel brand, the firm maintains offices in
24
major markets across the globe. Since 1928, the company’s reputation
for
excellence derives from the exacting levels of quality it demands of
its
members, each of which must pass a rigorous, anonymous inspection
covering
hundreds of meticulous criteria spanning from product to behavioral
standards.
This set of standards is the most stringent in the industry.
High resolution images are available for
downloading at www.lhw.com/press. For reservations and information,
visit
www.lhw.com or telephone toll-free from the USA, Canada, Puerto Rico
and the US
Virgin Islands, (800) 223-6800.
About Trust International
Hotel
Reservation Services GmbH
Trust
International is one of the world’s leading CRS providers and
international
hospitality partners. Trust’s services and supporting technologies help
hotel
chains and hospitality groups support their sales and marketing
activities with
the latest distribution solutions. The range of services includes CRS
solutions
and software, connectivity to all GDS and IDS channels, an Internet
booking
engine and third party integration to PMS, RMS and CMS systems. Trust
International offers the full range of CRS-related products such as
content
management, business intelligence and commission payment services.
Via
Trust’s own communication centers located in North America, Europe and
The Far
East customers in 47 countries are served with private label telephone
reservation, concierge and telemarketing services.
Established
in 1989 Trust International is renowned for its highly reliable
reservation platform,
continuous investment in system software and hardware and delivery of
superior
customer value.
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