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The Leading Hotels of the World Upgrades to Customized
LEO yourVoyager Reservation System


Frankfurt -  June 7, 2010 – The Leading Hotels of the World, Ltd. has successfully launched a customized version of Trust International’s yourVoyager centralized reservation system (CRS), dubbed LEO (Leading Excellence in Operation), to its member hotels.   Leveraging the “white label” highly customizable nature of the yourVoyager CRS application, The Leading Hotels of the World (LHW) tailored yourVoyager to its needs, including utilizing their own branding and activating the features that were important for their member hotels.
 
More than 450 LHW member hotels are now using the LEO application to maintain and control their hotel online reservation and rate content.  Following LHW’s service philosophy, all hotels have received training by LHW to ensure that new features of the LEO yourVoyager CRS are conveyed so they can be used to their fullest extent.
 
“LEO has improved many aspects of our daily work,” said Jon Londeen, Senior Vice President, Reservations Management, LHW.  “It is as aesthetically appealing as any hotel customer-facing application. LEO provides a full information portal for our member hotels, including access to our internal extranet and the major social media sites of Facebook, Twitter and Linkedin. The application is user friendly, intuitive, and has drastically reduced the amount of time required for training.  The feedback from our staff members has been very positive, and we value LEO as a tool that will help us impact our bottom line.”
 
“With the launch of yourVoyager less than a year ago, Trust International has been one of the first to combine the latest technology features with the ability to fully customize the application so that the hotel group customer can create its own tailored and branded version of the application,” said Richard Wiegmann, Managing Director, Trust International.  “The Leading Hotels of the World has embraced the full functionality of our yourVoyager system’s customization capabilities and has truly made the system its own, as we had hoped hotel groups would. By incorporating LHW’s own corporate identity they will increase brand recognition by member hotels, while enabling efficiency and maximizing revenue streams for each individual property.”
 
Using yourVoyager, hotel groups are able to control and maintain their hotel rates and content even more dynamically to deliver a powerful competitive advantage. 

yourVoyager provides the following features for hotels:
  • Enhanced intuitive usability & clear navigation supported by contextual online help. Links to other applications or information to enable easy inclusion in the yourVoyager portal.
  • Fully customizable – white label version customizable for hotel group.
  • Fully flexible in functionality allowing hotels to create different versions of yourVoyager for different user groups, i.e. reservation department or revenue management team.
  • Multi-lingual application - All screens and help pages are translated in the chosen language.
  • Performance dashboard - The group or the hotel can choose to implement additional information such as performance and message dashboards - with key performance indicators at a glance and quick communication with member hotels.
  • Graphical user interface without the need to migrate to a new system – enables hotels to continue to benefit from the advanced reservation platform of Voyager|CRS while designing a hotel’s very own tool set that supports you day by day.
Meet Trust International at HITEC 2010 - June 21 - 24, 2010 Orange County Convention Center – Orlando, FL - USA

About The Leading Hotels of the World, Ltd.
The Leading Hotels of the World, Ltd. is the prestigious luxury hospitality organization representing more than 450 of the world’s finest hotels, resorts and spas, and is the operator of www.lhw.com and www.lhwspas.com – the online sources for your luxury lifestyle. As the largest international luxury hotel brand, the firm maintains offices in 24 major markets across the globe. Since 1928, the company’s reputation for excellence derives from the exacting levels of quality it demands of its members, each of which must pass a rigorous, anonymous inspection covering hundreds of meticulous criteria spanning from product to behavioral standards. This set of standards is the most stringent in the industry.
 
High resolution images are available for downloading at www.lhw.com/press. For reservations and information, visit www.lhw.com or telephone toll-free from the USA, Canada, Puerto Rico and the US Virgin Islands, (800) 223-6800.
 
About Trust International Hotel Reservation Services GmbH 
Trust InternationalTrust International is one of the world’s leading CRS providers and international hospitality partners. Trust’s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine and third party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.
 
Via Trust’s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services.
 
Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software and hardware and delivery of superior customer value.

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For further information about Trust International please contact:

Trust International Hotel Reservation Services
Marketing Department
Tel: +49(0)69 664 089 1502
info@trustinternational.com
 
Media Contacts:
Julie Shepherd, Accentuate PR
for Trust International in North America
Tel. +1 815 479 1833
Julie@accentuatePR.com

Christiane Seelgen, Trust International
Tel.+49 (0)69 66 40 89 15 03
info@trustinternational.com

 

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