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Guest Entertainment Expectations Evolving
and Andaz Wall Street Responds With KoolConnect


New York’s only hotel on Wall Street also unique for its
customized in-room entertainment and digital interactive services


NEW YORK, NY – JUNE 8, 2010 – Providing hotel guests with in-room entertainment used to be “simple.”  Plug in a 19” CRT (color!), offer a handful of channels and pay-per-view from one of the “usual suspects” and check back in 10 years.  With rapid changes in consumer electronics and entertainment systems, however, that’s no longer the case.  After all, millions of homes now feature huge HD sets equipped with hundreds of channels and interactive TV services and connected to amazing surround sound systems.  And if that’s what you’re accustomed to at home, having anything less when travelling just won’t do.  So when Rex Hakimian of The Hakimian Organization was planning for the Andaz Wall Street Hotel in New York City (one of the latest properties in Hyatt’s new lifestyle brand), he knew he had to find an in-room entertainment provider that would deliver an entertainment experience that was out-of-the-ordinary and much more in line with the expectations of today’s guests.
 
“We went through an exhaustive review and selected KoolConnect for a number of reasons,” said Hakimian.  “We were certainly impressed with their client list and references.  What really sold us, however, was the way in which they were willing to customize their system to our tastes.  We have been extremely pleased with KoolConnect’s performance and the response from our guests,” he added.
 
In addition to assisting in the selection of HD free-to-guest TV channels and assisting in the integration of those services, KoolConnect also created a completely customized TV “portal” that is unique to the Andaz Wall Street in terms of design, features and functionality.  “Starting from the moment when the guest first enters the room and they encounter soothing music and museum-quality HD images emanating from their TV. We’ve helped the Hakimian Organization to make their guest experience truly exceptional and unique to their property,” said KoolConnect CEO Dave Tahan.
 
Movie content remains a critical component of a VOD system and the Andaz Wall Street also provides an impressive array of offerings in that regard for their guests as well.  “Unlike other systems in place at some hotels in New York City, Andaz Wall Street will have the latest Hollywood movies, including many that are still in theatres,” said Tahan.  When asked for an example, Tahan noted that in April “Avatar” was playing in full HD at the Andaz for several weeks before it was released on DVD.  “Not all hotels get movies in the ‘hospitality window’ and not all VOD providers have access to this exclusive window.  Since KoolConnect has this premier access, we’re able to offer Andaz Wall Street movies that guests could only see in theatres and that won’t be on DVD for several more weeks and won’t be on cable TV for several months.  Movies in that ‘window’ are still very popular and also profitable for hotels and help to deliver a positive ROI, which many other systems without that same content can’t do,” said Tahan.
 
In addition to being pleased with the KoolConnect system, Hakimian also had good things to say about KoolConnect’s professionalism and service during and after the installation.  “KoolConnect’s staff has been extremely responsive and flexible.  We’ve been extremely pleased and would highly recommend KoolConnect to another hotel,” said Hakimian.
 
The Andaz Wall Street opened on January 11, 2010.

ABOUT KOOLCONNECT TECHNOLOGIES
KoolConnect Technologies Inc. is the longest-running fully digital provider of interactive TV services to the hospitality industry.  KoolConnect was the first company to offer HD VOD in the hospitality industry and today, the company’s Intrigue solution – the most customized and fully integrated VOD system in the industry - serves nearly 20,000 rooms in prestigious properties in the United States, Japan, Hong Kong, Dubai, Qatar and the Caribbean. To learn more about KoolConnect, visit www.koolconnect.com.
 
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Contact:

KoolConnect
Michael DiLeva
215-519-6447
mdileva@koolconnect.com 

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Also See: Sky Ute Casino Resort Bets on KoolConnect To Upgrade Their Guests’ In-Room Experience; One of Colorado’s finest attractions wins big with new HD in-room entertainment and interactive services solution from the industry leader / May 2010

KoolConnect Implements HDVOD & Interactive TV In Four More Prestigious Hotels; Company’s Intrigue® solution now entertaining guests at Hyatt’s Andaz Wall Street in New York City, the Dana Hotel and Spa in Chicago, Aloft Abu Dhabi in the UAE and the Banyan Tree Resort in Acapulco, Mexico. / February 2010

KoolConnect Delivers Custom HDVOD & Interactive TV For New York’s Newest Boutique Hotel / October 2009

KoolConnect Technologies To Exhibit With Alcatel-Lucent At HITEC 2009 Industry Leaders Bring Converged Network and State-of-the-Art Triple & “Quadruple” Play Solutions to Hospitality / June 2009

KoolConnect Launches "Mystery Shop Intrigue" at Select Hotels; Campaign brings complimentary HD VOD viewing to hospitality’s leading hoteliers / Setpember 2008

Industry Leaders Make Breakthrough in In-room Mobile Media Viewing; KoolConnect Creates Convenient TV-Screen Prompts To Enhance the Ease of Use of TeleAdapt’s Passive MediaHubs / September 2008

Industry Leaders Band Together to Form HDVODINABOX Consortium; Best of breed partners team to educate the hospitality industry on enhanced alternatives available for providing High Definition in-room entertainment / June 2008

KoolConnect Brings Interactive Video On-Demand Applications to Intrigue / April 2008

New York's Acclaimed Michelangelo Hotel Selects KoolConnect For Digital In-Room Entertainment; Property rated by Travel & Leisure Magazine as one of the top 500 Greatest Hotels of the World brings next generation of entertainment to Manhattan / February 2007

Top Ten Gadgets On The Savvy Traveler's Christmas Wish List / December 2006

KoolConnect Launches New Era of Luxury Media Solutions at Mandarin Oriental Hong Kong; Industry leading Intrigue™ HDVOD solution adds new IPTV, PVR and Bang & Olfsen theater system integration features for hotel guests / November 2006

KoolConnect Appoints Leading Studio Expert Suzanne Rainey as Vice President of Content / October 2006

KoolConnect Appoints Award-Winning Entertainment Technology Executive Chet Smith as Chief Technical Officer / August 2006

KoolConnect Discloses Influx Of Significant Amounts of New Investment Capital / August 2006

KoolConnect Promotes Dave Tahan to C.O.O. ; Longtime Video on Demand and Studio Releations Expert's Position Elevated to Top Executive Role / August 2006

KoolConnect Reports “Huge” Interest in IPTV and PVR at HITEC 2006 / July 2006

KoolConnect Acquires VOD Operations of Entertainment Media & Telecom Corporation Ltd. / November 2005

 


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