PRESS ALERT

April 8, 2010 – ATLANTA – hotel SystemsPro, a pioneer of web-based enterprise hotel management software that enables hotel companies to increase market share, today announced that the B. F. Saul Company Hotel Division installed its hotel ServicePro web-based, mobile asset management and guest service technology in its 18 hotels and made training and use mandatory for many of its 1,100 hospitality professionals.  The move dramatically improves the way B. F. Saul Company hotels manage assets, serve guests, drive productivity, and increase revenue. Maximum focus on guest service “Putting a maximum focus on the guest service level is a game changer in this environment,” said Chip Carroll, president of hotel SystemsPro. “Mark Carrier, B.F. Saul Company Hotel Division’s senior vice president, chose us as a trusted partner to ensure his vision of extremely high service levels and well maintained properties is achieved. He added the leadership to our technology.” In an effort to improve overall guest loyalty and satisfaction at each of the organization’s 18 hotels, Carrier partnered with hotel SystemsPro and initiated division-wide hotel ServicePro training for team members. Carrier was recently inducted as the new chairman of IAHI, which is the owners’ association for Intercontinental Hotels Group. Chip Carroll, president of hotel SystemsPro Service improvements include: Property engineers send and receive work tickets as text messages via the internet to team members and the corporate office via mobile devices. Front desk staff key in guest service requests so all service items are tracked in one place and backed up with flexible reporting. When managers walk the properties, they quickly communicate questions or requests via their mobile devices to engineering, housekeeping, or the front desk without using a telephone. Service follow-up to staff members or guests is faster and simple thanks to automation. By automatically scheduling routine preventive maintenance, the system reduces customer complaints and ensures asset value protection. For long-standing property team members—some of whom have been with B. F. Saul Company for more than 25 years—this was an easy adjustment thanks to a self-paced 20-minute hotel ServicePro video training series for users, and a 40-minute video series for managers. Each series is divided into 1- and 2-minute video snacks.   Carroll said, “B. F. Saul Company tells us their guests are pleased when they receive prompt service, and that its staff values the automated approach as well. The system increases every team member’s ability to serve guests better.”   About B. F. SAUL COMPANY HOTEL DIVISION Based in Bethesda, MD, the company represents a collection of full service, select service and extended stay hotels located in MD, VA, MI and FL which serve both business and leisure guests seeking first class hotel accommodations, meeting facilities and banquet venues. The company also operates two IACC Certified Executive Conference & Training Centers in Northern Virginia. To learn more about the B. F. Saul Company Hotel Division go to www.bfsaulhotels.com. About hotel SystemsPro Founded in 1996, hotel SystemsPro is a technology company operated by hospitality professionals who provide high performance, ASP-based enterprise and property solutions that enable hotel companies to grow market share through better management of assets, increased sales, reduced operating expenses, and a higher quality guest experience. hotel SystemsPro partners with clients to provide solutions that scale across a broad range of properties in North America and around the world. Whatever the size of the property operator or its challenges, hotel SystemsPro solutions do the heavy lifting for operators to streamline operations and boost staff productivity and profitability. Solutions include hotel SalesPro, hotel CateringPro, hotel ServicePro and hotel WebSpace. For more information, visit www.hotelsystemspro.com.   hotel SalesPro is a multi-property ASP sales and catering system with scalable functionality that increases sales efficiency for hotel chains and independent properties. hotel ServicePro is an economical hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements and preventive and equipment management. hotel WebSpace, is an effective new online marketing solution that drives market share for hotel companies.