Hotel Online
News for the Hospitality Executive



MSI and Nova Plus Reach Five Year Milestone

Associates & Clients Agree: Commitment and Dedication Make for a Strong Partnership
 
Phoenix, AZ - April 20, 2010 – MSI (Multi-Systems, Inc.), a leader in hospitality technology solutions, reflects on the acquisition of Nova Plus, five years later.  In 2005, MSI acquired the proprietary property management system known in the industry as Nova Plus; along with the client base. While Nova Plus had a substantial customer base, the clients were frustrated with having to manually manage inventory, rates and reservations between the local property and their  CRS. Within the first year of acquisition, MSI was able to resolve the largest client frustration, by delivering the two-way CRS integration as promised.  In addition to developing, releasing and implementing the two-way CRS interface with the Nova Plus property management system, MSI has continued to deliver:
  • Consistent stable Nova Plus Code
  • Loyalty club Enrollment
  • Loyalty club Lookup
  • Web Booking Engine
  • PABP credit Card Solution
“Since we had already experienced three changes in ownership over a 5 year period, I was afraid the product and our jobs would be shelved” recalled Sylvia Trujillo, Account Manager, a 10 year veteran. “Tim and Rick have been great to work for.  They have an openness that I hadn’t always been exposed to and it has made it easier to do my job and manage our Nova Plus accounts.  MSI really is an associate first workplace,” Trujillo went on to say.
 
Shawn Simonsen, a Nova Plus client for 11 years, recalls thinking “Here we go again. I was afraid that MSI would not complete the two-way CRS interface, forcing me to reinvest in another property management solution.”
 
“The first national convention MSI participated in immediately following the acquisition was uncomfortable.  Owners and operators wanted and needed the assurance we were not going to retire Nova Plus and that we were going to invest in them, as well as the solution.  The team and I made a commitment to the clients, that we would have the two-way developed and released within one year.  We listened and collectively set milestones to improve the stability of the product and the overall customer support experience,” shared Tim Tiller, MSW, President, MSI.  Tiller went on to say “The following year at convention we were thrilled to report we had delivered, as promised, the two-way interface; as well we had seen tremendous improvement from the support side of the house.”
 
MSI invested in Nova Plus, the associates and the customer base, creating a win-win-win outcome for all involved.  Shawn Simonsen, recalls.
 
“I had the 1 ½ way interface prior to MSI’s purchase of Nova Plus, and was worried about upgrading to the two-way because of all of the problems we experienced with the 1 ½ way. My fears quickly disappeared with MSI’s involvement.  We haven’t had any problems with upgrades.  MSI rigorously tests there software before they send it out” Simonsen shared.
 
By elevating key staff that had a long association with the Nova Plus product, such as Sylvia Trujillo from Support into Account Management, MSI has holistically improved our support experience, Simonsen continued.  “Sylvia is proactive and knowledgeable and makes sure that I get what I need when I need it; I am glad that I stayed with Nova Plus and MSI,” Shawn further stated.
 
Another long standing Nova Plus client, Lonnie Lillie CHA, , has had similar experiences and concerns prior to the MSI acquisition of Nova Plus.  “Since MSI took over Nova Plus we have seen tremendous improvement on stability and in support.  Delivering the two-way has increased efficiencies and has allowed our staff to focus more on our guests than on the technology.  I have complete confidence when MSI says they are going to do something, they do it, no excuses.  When they [MSI] have told us they were going to release something they have delivered, that’s huge for a General Manager of a very busy property.  It’s nice to know you can still count on something,” shared Lillie.
 
MSI has not only maintained the Nova Plus client base but key staff as well since Nova Plus acquisition; including long time associate Vincent Pinneo, Nova Plus developer. 
 
“Nova Plus is a product that I have worked hard to build and maintain.  As with any acquisition, initially there were concerns whether or not it would be a long-term viable solution that MSI would grow and promote development on.  I was encouraged by the level of commitment and positioning MSI shared with all of us, and five years later I continue to be part of a team that has delivered many new things to the Nova Plus platform,” stated Pinneo.
 
“MSI is a great place to work.  Anytime you are part of an acquired solution the thought does cross your mind whether or not you will truly have a role within the new organization, stated Adam Williams, Sales Manager.  “Five years ago MSI brought us together, shared their vision and their philosophy of associates first, most of us were a little cautious.  It has been really good to see that MSI is true to their word,” Williams further shared.
 
Tiller further commented “Looking back over the last five year journey it has been one of commitment, promise, and delivery.  Not every path has been without a bump, but whenever the bump has been encountered we have hit it head on.  Working with the NovaPlus associates and clients collectively has enabled MSI to reach this remarkable milestone; five years of successful partnership with Nova Plus, and its user base.  We are proud to represent such a dedicated group of associates and clients and look forward to the next five years.”

About Multi-Systems, Inc.

Serving the hospitality industry since 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management software solutions. With an installed customer base of nearly 3,000 hotels and resorts throughout North America, MSI is one of the largest privately-held providers of fully-integrated property management, sales, marketing and catering, point of sale, web booking, and centralized corporate services. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. For more information on MSI, visit www.msisolutions.com.
.
Contact:

Laura Kirby-Meck
 Chief Marketing Officer
MSI (Multi-Systems, Inc.)
(602) 870-7827
Laura.Meck@MSIsolutions.com
 

.
 
Also See: MSI hires Well-Known Industry Executive Maureen Kieffer as Chief Operations Officer / February 2010

Canyon Plaza Resort Selects and Installs MSI’s Hospitality Technology Property Management Solution / January 2010

Best Western Peppertree Inns Calls on MSI for Innovative iPhone & WinPM Integration; MSI Launches the nTouch application for the iPhone and iTouch to Best Western / November 2009

MSI and eRevMax Collaborate to Provide Rate Shopping Information Access through Property Management Systems / October 2009

MSI Continues to Attract Top Industry Talent; MSI hires Senior Industry Executive Robert Bansfield as Vice President of Corporate Sales & Marketing / October 2009

MSI’s WinPM Solution Replaces Wytestone’s Legacy Property Management Systems; MSI Empowers Wytestone Properties / October 2009

Become a Fan, MSI Launches its Fan Page on Facebook; If you haven’t seen MSI lately, you haven’t seen MSI / September 2009

MSI’s WinPM Functionality and Best Western – Growing Together; Delivering Solutions Based on Client’s Request / September 2009

Hoteliers Respond Loud and Clear to the “Ultimate Hotel Technology Make-Over Contest”; Don’t be Left Out – Get Your Entry in Before October 20, 2009 / September 2009

EnterprisePM finds Paradise at Maho Bay Camps & Resort / September 2009

Uncompromising Standards Make the Return that Much Sweeter; Best Western Carib Beach and MSI together again / September 2009

Win the Ultimate (Technology) Make-Over! Vendors call on hoteliers to share their greatest needs / June 2009

MSI Innovates Hotel Guest Service; MSI Showcases Hospitality Technology Applications on Microsoft Surface Technology at HITEC 2009 / June 2009

MSI and MeetingMatrix International Inc. Sign Alliance Agreement; WinSAM plus MeetingMatrix, a complete solution for your meeting and event needs / May 2009

Best Western Atrea Hotel and Suites in Lackland, TX selects MSI’s PMS & POS; West Hospitality Limited and MSI: Uncompromising choice for guests and technology / April 2009

MSI and Hi-Tech Business Systems Partner to Break Beyond Borders / February 2009

MSI Surrounds itself with Great Hospitality Solutions Minds First Annual Consultant Roundtable is a Huge Success / December 2008

Superior Service has a new name, Michael Crain; MSI hires Leading Customer Service Author to Lead Associates and Call Center / November 2008

Darden School of Business Gives MSI's Hospitality Solutions Top Grades; MSI's Property Management Software successfully implemented at Darden’s on Campus Hotel / September 2008

Hospitality Technology Company MSI Successfully Adds Windows Vista Platform to Property Management Software; MSI continues to deliver leading-edge property management solution for clients / September 2008

Property Management Software Company MSI Empowers over 550 Best Western Properties with Increased Brand Support; MSI is First to Deliver Gold Crown Club International (GCCI) Loyalty Program Integration / July 2008

Tech Company takes on Interior Decorating; MSI and Ronald McDonald House at Phoenix Children's Hospital Working together to provide a loving, safe environment for the families of sick children / July 2008

Hospitality Solutions Provider MSI Announces Addition of New Chief Marketing Officer / June 2008

Microsoft Technology Center Customer Solution Case Study; Software Developer Increases Product Scalability with Access to the Right Resources / May 2008

MSI Achieves Payment Industry Compliance; Firm’s Software Completes Visa Payment Application Best Practice Validation / March 2008

MSI's Commitment to Quality and Customer Satisfaction Demonstrated in EnterprisePM Benchmark Testing; MSI Leverages Microsoft Partnership to Optimize Performance and Customer Value / March 2008

MSI Partners with Leading eLearning Development Group; d’Vinci Interactive will provide web based training tools for MSI Products / February 2008

MSI Attracts Industry Veterans for Key Executive Positions - Andrew Sanders and Keith Cook Join MSI / January 2008

Rivertide Suites Luxury Condo Hotel Installs WinPM; MSI Enhances WinPM with Condo Hotel Reporting / January 2008

MSI Announces New Partnership with Advance Card Systems to Provide Integrated Solution for Identification Storage; EnterprisePM, WinPM and Nova Plus will offer the new functionality / January 2008

Best Western Ville-Marie in Montreal Chooses MSI’s Products to Automate Luxury Hotel / December 2007

MSI Introduces The Helm; A seamless interactive tool, centrally located, providing real time access to data management across an entire hotel portfolio / November 2007

Development of Best Western Two-Way CRS Interface to MSI’s Nova Plus Underway/ October 2006

MSI Announces Dedicated Brand Managers for Its Customer Assistance Center / September 2006

Pegasus Scottsdale Data Center Becomes Hosting Facility for MSI’s Web-based Solutions / June 2006

MSI’s NovaPlus Wins Continued Acceptance,  Best Western Two-Way Interface to be Deployed / May 2006

Hospitality International Selects MSI As Preferred PMS Partner / May 2006

Peppertree Inns & Suites Reap the Benefits of MSI Two-way Interface; Best Western member properties maximize room revenue via two-way CRS rate-tiering feature / February 2006

MSI Announces Management Promotions - Sales and service capabilities further enhanced as MSI anticipates a year of unprecedented success / February 2006

MSI’s WinPM to Become the First-Ever ‘Brand Standard’ PMS Platform for Hawthorn Suites Hotels / January 2006

MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005

Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSI’s growing portfolio / October 2005

To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005

AmeriSuites Upgrades to MSI’s WinPM / September 2005

MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005

Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005

Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005

Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005

MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005

USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005

MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005

Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 
.


To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Industry Resources | Press Releases
Please contact Hotel.Onlinewith your comments and suggestions.