Dallas—April
28, 2010—UniFocus
today announced the latest version of its industry leading Meeting
Planner
Feedback system, MEETINGScope 3.0, the most powerful web-based system
available
for producing actionable intelligence for venue providers, has been
enhanced
with the following new features:
MEETINGScope enables operators to instantly get a broad overview, quickly process results at the individual level or from multiple properties, quickly ascertain overall performance and identify what areas need immediate attention. The corporate level screen displays a critical issues summary, related problem and resolution, key trending metrics and a simple drill down for details—all of which help to impact loyalty and minimize revenues at risk. UniFocus’ MEETINGScope system streamlines communications, analyzes every aspect of critical service delivery factors, and provides historical data capture for trending and strategic planning—all of which enhance relationships with meeting planners. Survey results can also be related to guest and employee feedback, then analytically compared with mystery evaluations to produce a whole new level of actionable intelligence. Also, there is no system comparable to MEETINGScope that can match the right staff with the right meetings, utilizing a database of more than 250,000 meeting-planner profiles. Coupled with rich-media online sales tools, venue providers can gain more traction in booking the events which are a critical source of revenue. The real-time nature of MEETINGScope provides an important competitive differentiator by enabling quicker response to service issues, shorter recovery time and a consistently positive experience at every touch point. Among the additional benefits MEETINGScope offers are:
About UniFocus  Based in Dallas,
UniFocus serves hospitality, casino and resort operations in the U.S.
and
overseas. UniFocus offers full-service operational analysis, management
and
staff training, financial and labor management applications, as well as
staff,
meeting planner and guest satisfaction measurement programs, along with
a
unique mystery evaluation system that can link service standard
attainment to
guest and employee perceptions. The resulting database allows UniFocus
to
uniquely correlate and benchmark each client’s performance to their
particular
competitive markets. Enhanced reporting capabilities allow hospitality
executives to have a “total picture” overview of their operations, set
strategic actions and gain asset value. UniFocus is a Preferred Partner of The Leading Hotels of the World®, a member of the American Resort Development Association (ARDA), a member of the Association of Collegiate Conference and Events Directors-International (ACCED-I), a Microsoft® Certified Partner, an affinity partner of the International Association of Conference Centers, a business partner of the International Association of Convention & Visitors Bureaus, and an allied member of the American Hotel & Lodging Association. For more information, visit www.unifocus.com or call 972-512-5100. |