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TTI’s Scan2PMS / roomMaster 2000 Interface is Receiving Rave Reviews Coast to Coast

 
Over two dozen hotels in less than eight months using the property-management system from InnQuest Software
have added ID scanner from TTI Technologies International that import text and images from passports and driver’s licenses
directly to the PMS; Grant Hotel San Francisco and the Pahrump Nugget Hotel and Casino Nevada are just two
properties raving about the systems ability to stop charge-back claims and capture missing data from third-party reservations


New York—November 5, 2009—The Scan2PMS Passport and ID Scanner from TTI Technologies International is receiving rave reviews from hotels across the country that have integrated the system with their roomMaster 2000 property-management system from InnQuest Software of Tampa, Florida. Since the companies announced their partnership in February 2009, over two dozen of roomMaster’s customers are benefitting from the system’s ease of use and its ability to capture accurate information, such as a guest’s photo, name, address, and download it into the roomMaster 2000 PMS.
 
TTI (www.ttitel.com) provides self-service solutions to hotels, resorts, and hostels that are easy to operate, require minimal staff interaction, and include design, installation and on-going 24/7/365 management and support. Solutions include: Driver’s License, Passport and ID Scanners; Self-Service Business Centers; Boarding Pass Printing Stations; Self-Service Concierge and more. Scan2PMS is a customized application that allows data to be captured from the ID using optical-character recognition (OCR) technology. It can easily be integrated with third-party applications using XML protocol, and already is interfaced with numerous property-management systems. And, with its ability to scan up to six licenses into a single guest folio, Scan2PMS is perfect for hotels in Spring-Break areas.
 
InnQuest’s roomMaster 2000 system is installed in more than 4,000 properties of all sizes and types in more than 80 countries. In addition to TTI’s Scan2PMS, roomMaster 2000 also integrates with all popular PBX, call accounting, voice mail, point of sale, movies, video checkout, electronic lock, and self check-In/-out kiosk systems, also being used at the Grant Hotel in San Francisco.

“Being armed with accurate data means hotels are protected against identity theft and false charge-back claims because the system provides proof that the guest actually stayed at the hotel,” said Bridget Werba, TTI VP Sales and Marketing. “It also better equips hotel management with the tools they need to personalize guest service and conduct more effective post-stay marketing campaigns.
 
“When we announced our joint integration partnership with InnQuest Software and roomMaster 2000 earlier this year, we knew it would be successful,” she said. “What we didn’t know was just how quickly word of the system’s effectiveness would spread across the roomMaster 2000 user group. Both TTI and InnQuest Software are very pleased with the positive comments that are coming in from each and every hotel user.  It proves that automatic data capture provides an unprecedented level of protection and satisfaction for owners and operators. But don’t just take our word for it  . . . “
 
Kudos from New York to San Francisco Jeremy Poon, General Manager of the Broadway Hotel in New York, said, since his property added Scan2PMS, the time it took to check a guest in dramatically decreased. 
 
“Being able to reduce check-in time so significantly is so important, especially here in Manhattan where group business and bus tours mean large populations at the front desk,” Poon said. “Thanks to the integration of Scan2PMS with roomMaster 2000, check in is now much easier for everyone. Previously our front-desk staff had to make photocopies of guest Ids and then input the data manually into the PMS. Now it’s all done automatically and with no data-entry errors. Also, with guest security and satisfaction as top priorities for the Broadway Hotel, Scan2PMS provides that added level of service. Because the guests’ photo is downloaded into the PMS, we can verify a guests’ identify with just a click. This is very important, especially when guests tend to misplace their room keys.  We are extremely satisfied with the system.”
 
Bovornrat Darakananda, Director of the Grant Hotel in San Francisco, agreed with Poon, saying Scan2PMS is a good way to provide added security to guests.
 
“Being able to compare a digital photo in the PMS to the person standing at the front desk is very critical to guest protection,” Darakananda said. “Identity theft is a common problem, and being able to capture a traveler’s photo, along with accurate contact information helps us greatly as hotel operators. It also helps us with the credit card companies. By downloading the guest ID at check in, it’s more difficult for the guests to dispute their hotel bills with the various credit card companies. We can prove that the person disputing the charges actually checked in.  So Scan2PMS helps us at check in and long after the guest has checked out.”
 
TTI’s Scan2PMS System:
  • Reduces check-in time for guests enhancing customer service
  • Eliminates the need for staff to make photocopies of guests’ driver’s license, passport or other forms of ID while simultaneously reducing paper and printer ink inventory and costs
  • Downloads data instantly into the hotel’s Windows-based PMS
  • Captures accurate address information for future marketing efforts
  • Stores the guest’s photo for instant or future verification
  • Offers the option to save the entire image of the ID or just the guest’s facial photo
  • Customizes fields where each hotel can determine what data they want to capture (i.e. driver’s license and passport numbers do not have to be saved
Robert Paresi, InnQuest President, said TTI’s Scan2PMS solution came highly recommended, and now he knows why. Paresi said he is extremely pleased that his hotel customers are supporting his decision.
 
“We answered our customers requests for a quick and affordable way to automate the guest ID process at check-in by partnering with TTI and integrating Scan2PMS into roomMaster 2000,” said Robert Paresi, InnQuest president. “On all accounts, the hotels that have implemented Scan2PMS are elated with the results. The integrated solution has reduced check-in time for guests and raised each hotel’s level of security by providing an electronic record that the guest actually is who he says he is. This is a win-win solution for the hotel and its guests, and also a win-win for InnQuest and TTI.  We look forward to achieving equal success with other roomMaster 2000 users who will surely benefit from this integration partnership.”
 
For more information on InnQuest or roomMaster 2000, visit www.innquest.com or call (813) 288-4900. For details on TTI’s Scan2PMS solution, call (888) 692-4262 x201 or e-mail sales@ttitel.com.
 
About InnQuest Software
InnQuest Software is a leading solutions provider for the hospitality industry committed to providing powerful, flexible, and easy-to-use Windows property management software at an affordable price. InnQuest Software's flagship product, roomMaster 2000, is used in over 4,000 properties of all sizes and types in over 80 countries, including chain, independent, business, boutique, and resort hotels. InnQuest Software is based in Tampa, Florida, with regional offices in Australia, Canada and the United Kingdom.

About TTI Technologies International
TTI Technologies International has been providing state-of-the-art public access equipment and services to the national hospitality industry for over 17 years. We supply and service hotels, residential apartments, airports, and youth hostels with equipment ranging from ID Scanners, Self Service Business Centers, Automated Concierge Services, Informational Kiosks, Luggage Storage Solutions, ATM's, and Digital Signage to name a few. TTI is your one-stop shop for your technological and service needs. For more information, visit www.ttitel.com.

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Contact:

Barb Worcester
 President/Principal
 PRPRO
Tel: (440) 930-5770
barbw@prproconsulting.com

Bridget Werba
VP Sales and Marketing
TTI Technologies International
Tel: 480-515-5777
bridget@ttitel.com

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Also See: TTI Announces Name Our Desktop Contest During IH/M&R Show; The industry's newest and most advanced solution for Business Centers today needs a name! / November 2009

Guests, Staff at Paramount Hotel New York Enjoying 'At Home' Experience via TTI's New Business Center PCs with Virtual Home Office; Midtown hotel sees increase in Business Center use, revenues; Guests and staff raving about familiar Windows System desktop / October 2009

Hotel San Carlos Enhances Security, Guest Loyalty Program with TTI's Scan2PMS; System imports text and images from passports and driver's licenses directly to the hotel's property-management system to instantly ID guests, stop charge-back claims and capture missing data from third-party reservations / September 2009

TTI Centralizes Business Center, Concierge Services by Opening Internet Cafe; Hotels that can't afford Concierge or Business Center services can now send guests to a convenient Upper Westside/Manhattan locale; Hotels receive commissions for referrals / September 2009

TTI Offers 'At Home' Experience with Entire Windows-System on Business Center PCs; Users quickly recognize the desktop for browsing convenience; Virtual multi-lingual keyboard solves language issues; All TTI customers to be upgraded to new desktop within six months at NO CHARGE; Mac applications soon to follow / August 2009

TTI Technologies Int'l is Looking Good! New Web site is icing on top of the guest-services company's rebranding; Corporate growth, new marketing directive has industry clicking to learn more / May 2009

TTI Expands Global Reach by Partnering with CMS to Resell Scanners in India / April 2009

TTI Technologies Promotes Neil Blidner to Vice President of Operations; Aggressive customer service and streamlined efficiency is planned as New York-based guest-services technology firm continues to grow / March 2009

New York's Beekman Tower Hotel Abuzz with New Business Center from TTI Technologies; Manhattan landmark hotel adds multiple self-service computer workstations plus Fax/Copier/Scanner/Printer and Boarding Pass Printing Service for guests / February 2009

roomMaster 2000 PMS from InnQuest Now Interfaces to TTI's Scan2PMS System; Partnership can potentially provide 4,000 properties with better guest identification at check-in / February 2009

Millennium Knickerbocker Enters New Year with New Business Center, Services from TTI Technologies International; Chicago landmark hotel adds self-service computer workstations/kiosks, Fax/Copier/Scanner/Printer and Boarding Pass Printing Service for guests / January 2009

TTI Targets Top Talent During Tough Times; Bridget Oliva-Werba joins growing business as VP Sales and Marketing / January 2009

Affinia Manhattan Boosts Guest Satisfaction, Revenues with Fax/Copier/Scanner from TTI ; Provider of self-service business center technologies to showcase its solutions at IH/M&R Show Nov. 8-11 in New York, Booths 3053 / November 2008

TTI WebScan System Interfaces to MyHMS PMS from InnPoints Worldwide; TTI Technologies International imports text and images from passports and driver's licenses directly to the MyHMS property-management system from InnPoints / October 2008

Juliet Hodge Joins TTI to Streamline Customer Relations, Quality Control; As Hotel Relations Manager, Hodge to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2008

TTI Technologies' Luggage Tag/Phone Card Kiosks Helping Jazz Hostels in New York; TTI Technologies International develops proprietary solution for six properties to better serve international travelers/guests at check out and increase revenues / June 2008

ID/Passport Scanners from TTI Tackles Charge-back, Identity Fraud Issues and More; TTI Technologies International offers the only system that imports text and images from passports and driver's licenses directly to a hotel's Windows-based property-management system in less than 10 seconds / May 2008

TTI's 'ConciergeOnDemand™' Services Now Showing at 100th Hotel; New self-service entertainment ticketing system to be showcased in Booth #244 at the 2008 Asian American Hotel Owners Assn. Annual Convention March 26-29, 2008 / February 2008

Telecharge.com to Provide Ticketing for TTI's 'ConciergeonDemand' Lobby Kiosk; New guest service and revenue tool to be showcased at the IH/M&R Show in New York, November 11-13 at the Jacob K. Javits Convention Center in Booth No. 3053 / November 2007

TTI Brings 'Concierge on Demand' Services to Hotels as Guest-Service, Revenue Tool; Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms/ September 2007

TTI Taps Talents of Oumou Bah to Drive Customer Relations, Quality Control; As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2007

TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007
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