News for the Hospitality Executive |
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Lessons from the Field
A Common Sense Approach to Success in the Hospitality Industry |
By Dr. John Hogan, CHA MHS CHE, November 25, 2009 |
>Hotel
Common Sense –
By Dr. John Hogan, CHE CHA MHS, November 25, 2009
There
is never enough time to do everything,
Brian Tracy I am neither
an attorney nor
a law enforcement officer, but I have learned a number of reasonable
care practices
in my career. I also have had the good
fortune to know one of the industry’s leading professionals on security
and
loss prevention, Ray Ellis. Ray
finally retired in the spring of 2009 from the Hospitality Program at
the
Hilton School of Hotel Management at the The following ideas are among
those championed by Ray in his writings and books, including SECURITY
and LOSS PREVENTION MANAGEMENT, published by the
Educational
Institute of AH&LA and used in many hospitality programs. Armed
Robbery Report (sample)
CRIME PREVENTION for ARMED
ROBBERY!
Feel free to share an idea for a column at [email protected] anytime or contact me regarding consulting, customized workshops, speaking engagements …………. And remember – we all need a regular dose of common sense. Autographed copies of LESSONS FROM THE FIELD – a COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES are available from THE ROOMS CHRONICLE www.roomschronicle.com, www.smartbizzonline.com and other industry sources. All rights reserved by John Hogan and this column may be included in an upcoming book on hotel management. The opinions expressed in this article are those of the author and do not necessarily reflect the views of this publication Raymond
Clinton Ellis,
Jr. Professor,
Association Executive, Industry Safety Leader
Ray Ellis is a hotel professional who continued to surprise the industry leadership with his resourcefulness and ability to continually re-invent himself. He earned his academic PhD and MBA credentials in the 1950s at the Ray became an industry champion in an area that was relatively low profile – that of promoting hotel fire safety. In the 1970s and 1980s, he interacted with many industry pioneers in safety and security technology. Ray became the leading spokesperson and advocate in his role as the American Hotel & Motel Association's director of research. He preached fire safety and loss prevention at industry meetings everywhere. He faced a life challenge when he reached the His specialization in Facilities Management and Loss Prevention Management assisted him obtaining underwriting for both his position at the University of Houston and his monthly Loss Prevention Bulletin which is distributed regularly to thousands of hotels and all of the major brands. The BULLETIN was created to provide an ongoing communication to members of the American Hotel & Lodging Association of the important issues and news affecting the management of loss prevention in individual hotel properties. Each month a copy of the BULLETIN is sent to the member state associations of the AH&LA. With Ray’s guidance, HOSPITALITYLAWYER.com has now assumed distribution and preparation of the Bulletin Certifications and Recognition Not one to pay lip service to the need for continuing education, Ellis has earned in the 1980s and 1990s the professional acknowledgments of Certified Hospitality Technology Professional, Certified Hospitality Educator and Certified Lodging Security Director. Ellis has been honored with a number of Awards, including the Distinguished Service to Safety Award, National Safety Council, 1986 Hospitality Technology Hall of Fame and 1989 Lamp of Knowledge Award for Outstanding Educator, Educational Institute of American Hotel & Motel Association The American Society for Industrial Security (ASIS) also acknowledged his accomplishments by naming its highest lodging security award, the Raymond C. Ellis, Jr. Award. This award, which recognizes excellence in security within the hotel and entertainment industry, is given at the ASIS Annual Seminar and Exhibits show. On a personal basis, Ray never married and never obtained a drivers’ license. Some of his fondest recollections include the literally hundreds of families he has become attached to as an “uncle or grandfather” and the hundreds of thousands of miles he has flown in his lifetime of travel.
Feel free to share an idea for a column at [email protected] anytime or contact me regarding consulting, customized workshops, speaking engagements …………. And remember – we all need a regular dose of common sense. Autographed copies of LESSONS FROM THE FIELD – a COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES can be obtained from THE ROOMS CHRONICLE www.roomschronicle.com, www.smartbizzonline.com and other industry sources. All rights reserved by John Hogan and this column may be included in an upcoming book on hotel management. The opinions expressed in this article are those of the author and do not necessarily reflect the views of this publication Expertise and Research Interest If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention. John Hogan, a career hotelier and educator, is a frequent speaker and seminar leader at many hospitality industry events. He is a successful senior executive with a record of accomplishment leading organizations at multiple levels. His professional experience includes over 35 years in hotel operations, food & beverage, sales & marketing, training, management development, consulting, management, including service as Senior Vice President of Operations. As the principal in an independent training & consulting group, he served associations, management groups, convention & visitors’ bureaus, academic institutions and as an expert witness. He has managed hotels with Sheraton, Hilton, Omni and independents and in his tenure at Best Western International, he created and launched a blended learning system for the world’s largest hotel chain. He has conducted an estimated 3,200 workshops and classes in his career, including service as an adjunct faculty member for 20 years at three different institutions. |
Contact:
Dr. John Hogan, CHA MHS CHE |