News for the Hospitality Executive
FT LAUDERDALE – November 11, 2009: Electronic proposals are becoming more and more widely used. They are easy and convenient for sales managers and provide a beautiful presentation to potential customers. So what could be wrong with that?
Don Bundock, President of Quality Track International says “Through GroupMetrix, our competitive-set group-rate shopping service, we review thousands of group proposals and have been able to make some interesting observations.”
“Regardless of how a property sends out its proposals, if the information the customer has requested is missing, the customer will not be satisfied.” continued Bundock, “Any property considering electronic proposals must adequately train managers to ensure that potential customers are getting all the information they have requested. Pretty pictures are no substitute.”
About GroupMetrix: GroupMetrix is a competitive-set group-rate shopping service.
The GroupMetrix Group-Rate Shopping service creates elaborate corporate identities to facilitate realistic shop calls to obtain competitors’ group and meeting rates.
GroupMetrix CompSet Group-Rate Reports provide unparalleled insight into competitors’ rates and pricing strategy and include all the rate components that factor into a group or meeting quotation: room rates, inclusions, in-room internet, catering (breakfast, breaks, luncheon and dinners), meeting room rates, AV rates, meeting room internet rates, minimum F&B guarantees, comp rooms, upgrades and master bill discounts.
Additional competitors can be added if desired. Volume pricing for management companies and market clusters is also available.
Click here to view a sample GroupMetrix rate report - Sample Report
Click here to view a short online presentation - Online Presentation
GroupMetrix is the world’s only systematic provider of competitive set group rate information.
For more information contact: Mr. Donald Bundock, CEO, Quality Track International, Inc., at (416) 693-5426 or by email at Don.Bundock@QualityTrack.com
About Quality Track International, Inc.: Quality Track International, established in 1998, is a leading worldwide provider of a full range of mystery shopping services and PCI compliant call center monitoring to the hospitality industry.
Quality Track International
|Also See:||What is really going on with group rates? How to obtain critical competitive intelligence / November 2009|
|28% of Group Sales Inquiries are Lost, Ignored or Abandoned / May 2009|
|Quality Track’s 2,000,000th Mystery Call Received by Mandarin Oriental, New York / April 2009|
|Quality Track to Celebrate 2 Million Mystery Shop Calls / April 2009|
|Green Up Your Training. Improving Performance and Saving the World / December 2008|
|The Upside of a Downturn; The need to cut costs creates push to consider alternatives / November 2008|
|Downturn Dilemma; How to save money on training without sacrificing performance / November 2008|