WOW Restaurant Group Reopens Ruth's Chris Steak House
at InterContinental San Juan
Ruth’s Chris Steak House in Isla Verde famous for its aged USDA Prime steaks, fresh seafood, signature side dishes and homemade desserts, all complemented by an award-winning wine list has reopen under new management.
Local restaurateurs, WOW Restaurant Group, have acquired the Ruth’s Chris Steak House franchise rights at the InterContinental San Juan Resort & Casino in Isla Verde.
WOW Restaurant Group, who has over 20 years of experience operating restaurants in Puerto Rico, own La Piccola Fontana Restaurant at El San Juan Hotel and Piccola Fontana and Drakes Martini & Rum bar at El Conquistador Resort as well as Trattoria Galeria Restaurant at El San Juan Hotel and Aqua Bar & Grill Restaurant at the Conrad Condado Plaza.
“We couldn’t have found a better fit for Ruth’s Chris,” said Michael Herrmann, general manager at the InterContinental San Juan. “We are excited for the hotel and the local tourism industry to have a management team at the restaurant with local ties who knows the market well.”
WOW Restaurant Group has invested $500,000 to refurbish the popular steakhouse, which closed in September after the parent company of Ruth’s Chris decided to convert most locations into franchise-owned and operated establishments. The restaurant had been a culinary draw for over 15 years in Puerto Rico.
“We want to reposition Ruth’s Chris Steak House in Isla Verde to its glory when personalized service was provided by its management,” said Francisco Rivera, who along with partner Edwin Torre, runs WOW Restaurant Group. “We are here to deliver the highest quality of food, beverages and service in a warm and inviting atmosphere.”
The local entrepreneurs are making history by becoming the first Latin (Puerto Rican) Ruth Chris franchise operators.
The renovation includes new carpentry, seating areas, wallpaper, kitchen fixtures, and marble floor maintenance among others in order to guarantee an elegant yet comfortable atmosphere.
The restaurant’s management team has undergone extensive training at the company’s central offices in Florida to make sure the restaurant’s menu is served with Ruth’s Chris core values and signature fashion.
“I wanted to know every intricate detail. It’s been exciting to learn how to make everything,” Rivera said.
To make this a reality, the franchise owners obtained financing to renovate the facilities through Eurobank. “We are proud to sponsor Puerto Rican entrepreneurs like Francisco and Edwin, and assist them in the re-opening of Ruth’s Chris Steak House.” said José L. Cotto, Vice President and Assistant Lending Officer of Eurobank. Eurobank is a full-service bank with a 25 branch network and its main focus is to provide one-on-one services to small and mid-sized businesses in Puerto Rico.
Even though the management is new, 90% of Ruth’s Chris original 80 employees were rehired.
Domingo Rosa is the General Manager of the restaurant and Jason Gonzalez, who worked at Ruth’s Chris in Boston, is the Acting Executive Chef.
The menu will remain the same with some minor modifications such as a 12 ounce Churrasco Skirt Steak (that has never been on a Ruth’s Chris list of options) and Tempura Onion Rings were added.
Ruth’s Chris Steak House will open daily from 5:30 p.m. to 11 p.m. For reservations, please call (787) 253-1717.
About Ruth’s Chris:
Today, there are more than 120 Ruth’s Chris Steak House restaurants, including 12 international franchisee-owned restaurants in Mexico, Hong Kong, Taiwan, Aruba, and Canada.
About InterContinental San Juan:
Intercontinental San Juan Resort & Casino features 402 newly renovated luxurious guestrooms with breathtaking ocean or city views. The resort offers fine dining restaurants with international cuisine. Recreational activities and amenities include a lagoon-shaped swimming pool with cascade, a full-service Spa and Fitness Center, 8,500 square foot casino, and daily activities and evening entertainment. The resort features 18,000 square feet of meeting space for up to 600. Intercontinental San Juan is located on Puerto Rico’s north coast in Isla Verde on 2 miles of pristine white sand beach, just minutes from Luis Muñoz Marín International Airport and is an AAA Four-Diamond resort. For further information and reservations, visit www.icsanjuanresort.com. For media information, contact Evelyn Guadalupe-Fajardo at [email protected] or (787) 982-4204.
About Intercontinental Hotels & Resorts:
With a worldwide portfolio of over 150 hotels in 65 countries, InterContinental Hotels & Resorts has been welcoming frequent international travelers for more than half a century. A pioneer in the development of the hotel industry, InterContinental properties successfully blend consistent global standards with the distinctive cultures of their locations to deliver a truly authentic and local experience. For further information and reservations, visit www.ichotelsgroup.com.
InterContinental San Juan
5961 Isla Verde Ave
Carolina, PR 00979
Tel: +1 787-982-4204
Herrmann Named General Manager for InterContinental San Juan /
InterContinental San Juan to Begin Renovation of Casino Enhancing Guest
Experience / September 2009
San Juan Partners with Puerto Rico Affiliate Susan G. Komen Race for
the Cure for National Breast Cancer Awareness Month / September 2009
Mulero Named Food & Beverage Director at the InterContinental San
Juan Resort & Casino, Puerto Rico / August 2009
Miller Appointed Director of Catering and Convention Services for
InterContinental San Juan, Puerto Rico / July 2009
Experiences Are Aimed at Enhancing Guest Satisfaction at the
InterContinental San Juan, Puerto Rico / July 2009
San Juan, Puerto Rico Unveils its Environmental Education Program on
World Sea Turtle Day / June 2009
in Tough Economy, Guest Satisfaction Remains Rock Solid at
InterContinental San Juan Resort & Casino; Web-based GoConcierge
Helps Keep Operations Efficient, Consistent / May 2009
|Hyatt Regency Mission Bay Spa and Marina Sees Improvement in Service Scores Thanks to Efficiencies Added by GoConcierge; Web-based System Makes it Easy to Implement 'We Care' Program / March 2009|
|Providing Consistent High Quality Service in Challenging Economy No Obstacle at Hilton Anaheim; GoConcierge Adds Efficiencies, Helps Drive 10 Point Jump in Guest Satisfaction / February 2009|
|InterContinental Wien Adds Efficiencies to Seven Departments with Help of GoConcierge; Guest Experience Enhanced with Web-based System / November 2008|
|Six Destination Hotels & Resorts Properties Streamline Guest Service Operations with GoConcierge; Web-Based System Adds Efficiencies to Multiple Departments / October 2008|
|San Francisco Marriott Adds Efficiencies to Busy Concierge Operations with GoConcierge; System Has Immediate, Positive Impact on Guest Experience / September 2008|
|Fort Lauderdale Grande Hotel and Yacht Club Adds Efficiencies to Multiple Departments with Help of GoConcierge; Guest Experience Enhanced with Web-Based System / April 2008|
|Personalized Luxury Made Easy at Grand Hyatt Atlanta in Buckhead; GoConcierge.net’s Total Operations Solution Implemented Across Multiple Departments / November 2007|
|Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina Embraces GoConcierge; Web-based System Implemented Across All Departments of 400-Room Property / July 2007|
|GoConcierge.net Set to Debut Newest Features at HITEC; OPERA Interface, Inventory Tracking, Digital Signature Storage Highlight Enhancements / June 2007|
|GoConcierge Makes it Easy for Joie de Vivre Hotels to Create Special Experiences; Web-based System Powers Company’s Dream Maker Program / June 2007|
|Pan Pacific Seattle’s Personalized Service Style Made Easy with Help of GoConcierge; Web-based System Adds Efficiencies to Guest / February 2007|
|GoConcierge Helps Luxurious InterContinental Boston Deliver Five-Star Service; Hotel on Historic Waterfront Adds Multiple Efficiencies to Operations / January 2007|
|Guest Satisfaction Soars at Hyatt Regency Hill Country Resort and Spa with Help of Web-based GoConcierge Application; eConcierge Interface Enables Staff to Seamlessly Process Pre-Arrival Requests / November 2006|
|Guest Service Enhanced at the Kahala Hotel & Resort With Help of GoConcierge; Work Flow Efficiencies, Improved Service Time Benefit Legendary Honolulu Hotel / July 2006|
|GoConcierge Helps Keep Guest Service on the Right Track at InterContinental The Barclay New York / March 2006|
|Concierge Service Peaks at St. Regis Resort, Aspen with Help of GoConcierge / January 2006|
|GoConcierge a ‘Hit’ at Boston’s Luxury Boutique NINE ZERO hotel; Guest Service Team Abuzz About Efficiencies Added by Web-based Solution / October 2005|
|Guest Service Crests at the Hyatt Regency Huntington Beach Resort and Spa With the Help of GoConcierge / August 2005|
|GoConcierge Enhances Customer Service at Omni Hotels / June 2005|
|Houston’s St. Regis Hotel, a AAA Five Diamond Award Winner, Adds Efficiencies to Concierge Operations, Sparkle to Guest Service with GoConcierge’s Web-based Solution / April 2005|
|GoConcierge.net Announces Asia Expansion; Six Leading Hotels Install Company’s Industry Leading, Web-based Concierge Solution / April 2005|
|Using Web-based GoConcierge, The Ritz-Carlton, Huntington Hotel & Spa Adds Efficiencies to Concierge Operations, Improves Guest Satisfaction / March 2005|
|Bacara Resort & Spa Improves Concierge Operations and Guest Satisfaction as Multiple Departments Benefit from GoConcierge.net’s Web-based Solution / February 2005|
|Guests Get Royal Treatment at the Don CeSar Beach Resort, a Loews Hotel; Concierge Operations Shine with Help from GoConcierge.net’s Web-based Solution / December 2004|
|Guest Service Reaches New Heights at San Francisco’s Westin St. Francis Thanks to GoConcierge.net’s Web-based Solution / September 2004|
|Sheraton San Diego Hotel and Marina Strengthens Service Promise, Improves Concierge Operations in 10 Important Ways With GoConcierge.net’s Web-based Solution / Aug 2004|
|Hawaii Prince Hotel Waikiki and Golf Club Energizes Aloha Attitude, Transforms Concierge Operations With GoConcierge.net’s Web-based Solution / June 2004|
|GoConcierge.net Defies the Odds, Doubles Client Base to More than 100 in One Year; Boca Raton Resort & Club, InterContinental Mark Hopkins are Latest to Adopt Web-Based System / April 2004|
|Mandarin Oriental, New York Implements GoConcierge, Provides Concierge Team with Technology it Needs to Deliver Five-Star Service Quality / March 2004|
|The Fairmont San Francisco Embraces Technology, Goes Paperless and Enhances Concierge Operations With GoConcierge.net’s Web-based Solution / January 2004|
|Using Web-based GoConcierge, Three Leading Hotels Transform Concierge Operations, Take Customer Service to New Heights / November 2003|
|Concierges Bid Goodbye to Clutter, Hello to Efficiency — Thanks to GoConcierge.net’s Web-based Solution / September 2003|