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Trust International’s Customer Care and Consultation
 Delivers Bottom Line Results for Customers


 

FRANKFURT -- 18 September, 2009 – Throughout Trust International’s 20-year history, and especially when hotels are struggling with low occupancy rates, Trust’s valuable consultation services have proven to be increasingly important to driving bottom line results. 
 
Trust International’s Key Account Management representatives consult regularly with their hotel clients to share best practices and analyze booking sources and channels.  During face-to-face bi-annual business reviews with the customer, they help to identify the needs and challenges the customer has and recommend the right solution.  This extra measure of support has been proven to help hotel clients achieve better occupancy, maximized yield and increased revenues  -- or during recessions has helped them maintain revenues at previous levels.
 
Friedrich Albrecht, Vice President CORP Executive Hotels LLC of HMH Coral Hotels & Resorts, noted, “The support we received from Trust’s account management team far exceeded our expectations as we transitioned to the Trust Voyager|CRS (central reservation system).  Trust did an extremely detailed analysis of our distribution scenario and developed a comprehensive implementation plan that was executed flawlessly.  Since the transition in May 2009, we have seen a reduction in the staff time needed to upload and manage rates and increased accuracy accompanied by better yields, thanks to Trust’s rate loading program.  We’ve also been able to stabilize our occupancy levels during this recession.  Trust’s support is definitely giving us a competitive advantage.”
 
Since its inception, Trust International has been proactive in ensuring that it is developing the solutions that meet customers’ ever-evolving needs and wants.  Each year, Trust hosts Customer Advisory Board meetings with an array of customers and industry consultants to discuss emerging trends, technology and needs, as well as possible solutions. Trust conducts in-depth discussions and demonstrations of products currently in development and gathers important feedback which is taken into consideration during the product development to ensure that the products are best of breed and truly meet customer needs.
 
“We have consciously invested in developing dedicated key account management, support and consultation service teams that are second to none in determining the combination of products and services that best suit each customer’s evolving needs,” said Richard, Wiegmann, COO and managing Director of Trust International. “Our generous staffing ratios enable us to deliver the stellar customer service that has become our hallmark. It has never been more critical than now to have a partner that hotels can trust to help them improve occupancy and maximize yield and revenue.  We’re committed to continuing our close collaboration with our customers for ongoing development of products and services and providing extensive consultation and support to help our clients maximize results.” 
 
About Trust International Hotel Reservation Services GmbH
Trust International is one of the world’s leading CRS providers and international hospitality partners. Trust’s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine and third party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.
 
Via Trust’s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services.
 
Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software and hardware and delivery of superior customer value. (www.TrustInternational.com)
      
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Contact:

Julie Shepherd 
Accentuate PR for Trust International in North America 
Tel. +1 815 479 1833 – Julie@accentuatePR.com

Christiane Seelgen 
Trust International 
Tel.+49 (0)69 66 40 89 15 03 - info@trustinternational.com

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Also See: Trust International Implements Trust|Connect PMS Interface with protel for New Customer Classical Hotels / July 2009

Trust International Partners with Agilysys for Richer PMS Interface / June 2009

Hospitality Management Holdings (HMH) Coral Hotels & Resorts Sign New Partnership with Trust International; HMH Consolidates Distribution, Reservations, Channel Management, CRM with Trust International’s integrated CRS/CRM solution / June 2009

Trust International Forms Strategic Partnership with TIG Global for Web Services and Online Marketing / May 2009

Trust International Adds Wego and Make My Trip as Partners to Expand Internet Distribution for the Asian & Indian Markets / April 2009

Trust International and Hotel Booking Solutions Inc. Sign Deal To Connect World Class Hotel Brands with Tour Operators Worldwide / March 2009

Trust International Celebrates 20 Years with New Client Wins and Continued Leadership in Hotel Distribution, Technology and Service / March 2009

Trust International Wins Hotel CRS Contract for Charming Hotels and Resorts / March 2009

Trust International Implements Full CRS Services for HUSA Hoteles, Takes Dominant Position In Spain’s CRS Provider Marketplace / February 2009

Dorint Hotels & Resorts Employs New Trust International End-To-End CRS/CRM Solution; Sees Improved Sales, Guest Interaction, Campaign Management, Efficiency / February 2009

Bharat Hotels’ Selects Trust International as Enterprise CRS for Worldwide Distribution Channels for The Grand Group/Lalit Hotels / November 2008

Trust International and Kiwi Collection Partner for Luxury Hotel Rate Distribution and Reservations / November 2008

Trust International's Best of Breed Products/Services and Commitment to Asia Leads to Expansion in Market; Trust underlines APAC importance with Customer Conference and Advisory Board for the first time in Asia and successful showcase at ITB Asia, Oct 22-24 / November 2008

Trust International Establishes Interface with Booking.com / October 2008

Trust International Secures New Contract With Motel One Chain, Escorts Budget Niche Leader Into CRS Arena / October 2008

Trust International’s New Client Mantis Collection the First to Implement Major Internet Booking Engine in South Africa / August 2008

Trust International Supports Asia-Pacific Travel Boom With Area-Specific Products and Services / July 2008

Trust International Marks Successful First Half of 2008 With 7 New Clients and Increased Hotel Booking Volume / July 2008

Trust International’s Upgraded Trust|Voyager CRS v.12 Provides More Information, Saves Time / June 2008

Trust International 19th Customer Conference and Advisory Board Yields Insight, Direction for Future Development; Hotel groups discuss market trends and latest technology enhancements / June 2008

The Oberoi Group Expands Trust International Contract to Include Trident Hotels / May 2008

Trust International Adds Support of Total Pricing for Amadeus Becoming One of the First To Support Total Pricing in All Four GDSs / March 2008

TRUST International Receives HTNG Workgroup Leadership Award 2007 / March 2008

Banyan Tree Hotels and Resorts Relies on Trust Technology for their Own Private Label Chain Code; Banyan Tree’s Private Label GDS code ‘BY’ powered by Trust|Voyager CRS / February 2008

Leveraging A Record 2007, Trust International Continues Hotel Distribution Success Story in 2008 / February 2008

NH Hoteles, Europe’s 3rd Largest Hotel Group, Renews Distribution Agreement with Trust International / February 2008

Trust International's New Voyager|CRS Release Increases Hotel Distribution Flexibility and Efficiency; Trust|Voyager adds more customized enhancements to support distribution strategy of hotels / January 2008

Trust International Successfully Implements Okura Hotels & Resorts on Trust|Voyager CRS; Hotels smoothly transitioned to new OC two-letter GDS Code / November 2007

Trust International Expands Relationship with Small Luxury Hotels of the World to Include Call Center Services in Asia-Pacific and Arabic Countries / November 2007

TravTech Selects TRUST International for Worldwide Distribution and Central Reservation Services / November 2007

The Oberoi Group Extends Successful Relationship with TRUST International & Fosters CRS Integration / October 2007
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