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Hotel San Carlos Enhances Security, Guest Loyalty Program with TTI’s Scan2PMS

System imports text and images from passports and driver’s licenses directly to the hotel’s
property-management system to instantly ID guests, stop charge-back claims and
capture missing data from third-party reservations



New York— September 22, 2009 —TTI Technologies International, here, has added a new level of security to the Hotel San Carlos in Phoenix. Through its Scan2PMS system, front desk staff is able to capture guest information, such as name and address, along with the guest’s picture, that may be missing from reservations booked through third-party intermediaries. Armed with accurate data means hotels are protected against identity theft and false charge-back claims and better equipped with management tools for personalized guest services and post-stay marketing campaigns.

TTI (www.ttitel.com) provides self-service solutions to hotels, resorts, and hostels that are easy to operate, require minimal staff interaction, and include design, installation and on-going 24/7/365 management and support. Solutions include: Driver’s License, Passport and ID Scanners; Self-Service Business Centers; Boarding Pass Printing Stations; Self-Service Concierge and more.

“We find Scan2PMS from TTI provides us with multiple staff and guest-service benefits, including: streamlined check-in, guest identification validation and recognition, and guest-history data capture for post-stay marketing,” said Rena Aldrich, San Carlos Director of Rooms. “Each of these factors helps to enhance the service we provide to our guests and protects the hotel against lost revenues and fraudulent claims.

“First, from a registration perspective, Scan2PMS speeds the check-in process by pulling information from the guests’ form of identification and placing it into data field in the PMS,” she said.  “Most times when a reservation is booked through a third-party wholesaler, basic address information is missing. Now, rather than requiring the guest to fill out a registration card, Scan2PMS does it for them in one easy step. It’s fast and extremely efficient.  Second, should a guest lose or forget the room key, we can instantly pull up the guest’s reservation in the PMS and compare the scanned photo to the person standing in front of us.  It’s instant validation. Third, with accurate guest information, we can stay in touch with our guests long after they leave the property. Sending ‘qualified’ post-stay marketing pieces to past guests helps us build repeat business and guest loyalty. Fourth, if we know a loyal guest is coming to the hotel for a repeat stay, we can email his or her photo to each department head with a notice of arrival. Then when the guest arrives, he or she can be acknowledged by name from a host of staff throughout the property. It’s an added level of personalized hospitality that makes our guests feel really welcome.

“Finally, the liability protection Scan2PMS provides our owner from a risk standpoint is outstanding,” she added. “Customers can no longer dispute hotel charges by claiming they were never at the hotel because we have the proof in the system,” she added. “It’s an all-around winner for everyone.”

TTI’s Scan2PMS is a customized application that allows data to be captured from the ID using optical-character recognition (OCR) technology. It can easily be integrated with third-party applications using XML protocol, and already is interfaced with numerous property-management systems.

“Attracting travelers during this down economy is challenging in its own right; protecting them against identify theft is even more difficult – as is protecting the hotel against fraudulent liability claims or monetary losses from credit-card disputes,” said Bridget Oliva-Werba, TTI VP Sales and Marketing. “Scan2PMS is a simple, affordable service that captures more than just guest data – it captures all the elements needed, from heightened security to personalized service, to make a guests’ stay exceptional. Not only that, Scan2PMS eliminates the unsafe practice of photocopying IDs along with associated time and labor costs.

“We are thrilled to add the Hotel San Carlos to our growing list of ecstatic Scan2PMS users,” she added. “The benefits of using automatic ID and data capture for guest-identification are limitless.”

Yield Manager Aldrich concurred:  “I’ve worked in many 4- and 5-star hotels in my career and I find it amazing that this type of technology didn’t exist before. While Scan2PMS can be used at virtually any property, I definitely see a need for it at higher-end hotels and resorts that rely on loyalty programs for staple business. 

For more information on the Scan2PMS or TTI’s Business Center Software with complete Desktop functionality, visit www.ttitel.com or call 888-692-4262.

About TTI Technologies International
TTI has been delivering innovative solutions since 1991 serving hotels, resorts, hostels, airports and retailers.  TTI’s technology includes ID Scanners, Self-Service Business Centers and Concierge Kiosks, Luggage Storage Solutions, ATM's, Signature Capture Devices, and more. With an international headquarters in New York and satellite offices in Phoenix, San Francisco, Boston, Ft. Lauderdale and Mumbai, TTI is well equipped to anticipate and deliver exceptional service.  For more information, visit www.ttitel.com.

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Contact:

Barb Worcester
 President/Principal
 PRPRO
Tel: (440) 930-5770
barbw@prproconsulting.com

Bridget Werba
VP Sales and Marketing
TTI Technologies International
Tel: 480-515-5777
bridget@ttitel.com

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TTI Technologies Int'l is Looking Good! New Web site is icing on top of the guest-services company's rebranding; Corporate growth, new marketing directive has industry clicking to learn more / May 2009
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TTI Technologies Promotes Neil Blidner to Vice President of Operations; Aggressive customer service and streamlined efficiency is planned as New York-based guest-services technology firm continues to grow / March 2009
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TTI Targets Top Talent During Tough Times; Bridget Oliva-Werba joins growing business as VP Sales and Marketing / January 2009
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TTI WebScan System Interfaces to MyHMS PMS from InnPoints Worldwide; TTI Technologies International imports text and images from passports and driver's licenses directly to the MyHMS property-management system from InnPoints / October 2008
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TTI Technologies' Luggage Tag/Phone Card Kiosks Helping Jazz Hostels in New York; TTI Technologies International develops proprietary solution for six properties to better serve international travelers/guests at check out and increase revenues / June 2008
ID/Passport Scanners from TTI Tackles Charge-back, Identity Fraud Issues and More; TTI Technologies International offers the only system that imports text and images from passports and driver's licenses directly to a hotel's Windows-based property-management system in less than 10 seconds / May 2008
TTI's 'ConciergeOnDemand™' Services Now Showing at 100th Hotel; New self-service entertainment ticketing system to be showcased in Booth #244 at the 2008 Asian American Hotel Owners Assn. Annual Convention March 26-29, 2008 / February 2008
Telecharge.com to Provide Ticketing for TTI's 'ConciergeonDemand' Lobby Kiosk; New guest service and revenue tool to be showcased at the IH/M&R Show in New York, November 11-13 at the Jacob K. Javits Convention Center in Booth No. 3053 / November 2007
TTI Brings 'Concierge on Demand' Services to Hotels as Guest-Service, Revenue Tool; Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms/ September 2007
TTI Taps Talents of Oumou Bah to Drive Customer Relations, Quality Control; As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2007
TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007
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