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Pennsylvania Tourism & Lodging Association to Provide
Hot Topic Webinars to Educate Hospitality Professionals
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The PA Tourism & Lodging Association (PTLA) has developed a series of “webinars” to allow hospitality professionals to refine their knowledge on important industry topics while never leaving their office.

Topics for these one-hour sessions were developed with input from PTLA members to be of value to hourly employees as well as all levels of management. Below is a calendar of upcoming topics and dates:
 
August 11, 2009 • 2:00 – 3:00 pm

Bed Bugs and the Hospitality Industry: Little Bugs, Big Problems
Presenter: Jeffrey White, Cooper Pest Solutions

 
September 8, 2009 • 2:00 – 3:00 pm
 
Online Bookings – Myths and Realities
Presenter: Josh Graham, TravelCLICK

 
October 13, 2009 • 2:00 – 3:00 pm
 
Women as Leaders
Presenters: Monica Gould, Strategic Consulting Partners
Julie Coker, Hyatt Regency Philadelphia
 

November 10, 2009
• 2:00 – 3:00 pm

Food & Beverage Topic (to be determined)
Presenter: To be determined

 
December 8, 2009 • 2:00 – 3:00 pm

Loss Control & Claim Scenarios
Presenter: Keystone Insurers Group
 

January 12, 2010 • 2:00 – 3:00 pm

PA Room Tax & Other Lodging Tax Questions
Presenter: Keith Clark, Shumaker Williams, P.C.
 

February 9, 2010 • 2:00 – 3:00 pm

Human Resources HOT Topic
Presenter: To be determined
 

March 9, 2010 • 2:00 – 3:00 pm

Effective Employee Relations
Presenter: Angela L. Thomas, Latsha Davis, Yohe & McKenna, P.C.
 

April 13, 2010 • 2:00 – 3:00 pm
Safety & Security Topic (to be determined)
Presenter: To be determined
 

May 11, 2010 • 2:00 – 3:00 pm
Customer Service Strategies for Success
Presenter: Mary E. Foltz, Service Counts!
 
All that is needed to participate is a phone (the call is toll-free) and computer with internet access. Cost is $49 for PTLA members and $69 for non-PTLA members.

For more information and to register, please visit the PTLA website at <http://www.patourism.org/webinars/>.

The PA Tourism & Lodging Association is a private, non-profit, membership-based association that exists to advocate, support, promote and enhance the tourism and lodging industry within the Commonwealth of Pennsylvania. It provides lobbying, education and professional development opportunities, information and other resources as well as value-adding services to its members to ensure their—and the industry’s—ongoing growth and success.





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Contact:

Eric Adams
PA Tourism & Lodging Association
Director of Publications & Technology
128 Walnut Street
Harrisburg, PA 17101
(717) 232-8880 x104
eadams@patourism.org
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