Hotel Online  Special Report



.


Sensorial Experiences Are Aimed at Enhancing Guest
Satisfaction at the InterContinental San Juan, Puerto Rico



 

Isla Verde, Puerto Rico--As guests’ needs are constantly changing and expectations are ever increasing, the InterContinental San Juan Resort & Casino decided to provide its customers sensorial elements to enhance guest satisfaction and create memorable stays. 
 
Local art exhibits, Latin jazz, exclusive resort and spa scents, fresh cut flowers and atmospheric lighting are some of the resort’s sensorial offerings.
 
The InterContinental San Juan, designed by renowned Russian designer Morris Lapidus, heightened its visitor’s sensorial awareness from the moment they walk into the property. Their sense of smell, sight, hearing, and even those of touch and taste, comes alive. It introduced social rituals in its main lobby area in order to provide its guests with the InterContinental Hotels & Resort’s corporate “In the Know” authentic local experiences.
 
Rotating art pieces featuring Puerto Rican artists decorate the lobby walls in order to fully support not only great art and design but also to reach out to the local community by collaborating with emerging artists.
 
Guests can listen to the tunes of local Latin Jazz throughout the day and on weekend evenings can hear live local Latin Jazz bands at the main lobby. The resort’s I-Bar (main lobby bar) recently launched an “In the Know” Mojito/Domino Happy Hour so its customers are taught skills in the game of dominoes, which is played in all circles in the Puerto Rican society. 
 
The entire lobby and guest room floor corridors are invigorated by a signature fragrance called “Island Dream” made of the Red Ginger plant, cultivated in Puerto Rico, to give customers the scent of a true tropical vacation.
 
Other subtle sensory cues are fresh cut flowers, the dimming of lighting from day to evening to create a cozier living room ambiance, particularly on the weekends; and a new signature spa scent called Midnight Violet comprised of lavender and violets.
 
To revive guests’ pleasant vacation memories at the InterContinental San Juan, the resort is also selling successfully its Island Dream and Midnight Violet diffusers at the Front Desk.

About the InterContinental San Juan:

Intercontinental San Juan Resort & Casino features 402 newly renovated luxurious guestrooms with breathtaking ocean or city views. The resort offers fine dining restaurants with international cuisine. Recreational activities and amenities include a lagoon-shaped swimming pool with cascade, a full-service Spa and Fitness Center, 8,500 square foot casino, and daily activities and evening entertainment. The resort features 18,000 square feet of meeting space for up to 600. Intercontinental San Juan is located on Puerto Rico’s north coast in Isla Verde on 2 miles of pristine white sand beach, just minutes from Luis Muñoz Marín International Airport and is an AAA Four-Diamond resort. . For further information and reservations, visit www.icsanjuanresort.com. For media information, contact Evelyn Guadalupe-Fajardo at evelyn.guadalupe@ihg.com or (787) 982-4204.

About InterContinental Hotels & Resorts:

With a worldwide portfolio of more than 150 hotels in 65 countries, InterContinental Hotels & Resorts has been welcoming frequent international travelers for more than half a century. A pioneer in the development of the hotel industry, InterContinental properties successfully blend consistent global standards with the distinctive cultures of their locations to deliver a truly authentic and local experience. For additional information and reservations, visit www.ichotelsgroup.com.


o
o
Contact:

InterContinental San Juan
5961 Isla Verde Ave
Carolina, PR 00979
Puerto Rico
Evelyn Guadalupe
Public Relations
Tel:    +1 787-982-4204
 
.
Also See: InterContinental San Juan, Puerto Rico Unveils its Environmental Education Program on World Sea Turtle Day / June 2009

Even in Tough Economy, Guest Satisfaction Remains Rock Solid at InterContinental San Juan Resort & Casino; Web-based GoConcierge Helps Keep Operations Efficient, Consistent / May 2009

Hyatt Regency Mission Bay Spa and Marina Sees Improvement in Service Scores Thanks to Efficiencies Added by GoConcierge; Web-based System Makes it Easy to Implement 'We Care' Program / March 2009

Providing Consistent High Quality Service in Challenging Economy No Obstacle at Hilton Anaheim; GoConcierge Adds Efficiencies, Helps Drive 10 Point Jump in Guest Satisfaction / February 2009

InterContinental Wien Adds Efficiencies to Seven Departments with Help of GoConcierge; Guest Experience Enhanced with Web-based System / November 2008

Six Destination Hotels & Resorts Properties Streamline Guest Service Operations with GoConcierge; Web-Based System Adds Efficiencies to Multiple Departments / October 2008

San Francisco Marriott Adds Efficiencies to Busy Concierge Operations with GoConcierge; System Has Immediate, Positive Impact on Guest Experience / September 2008

Fort Lauderdale Grande Hotel and Yacht Club Adds Efficiencies to Multiple Departments with Help of GoConcierge; Guest Experience Enhanced with Web-Based System / April 2008

Personalized Luxury Made Easy at Grand Hyatt Atlanta in Buckhead; GoConcierge.net’s Total Operations Solution Implemented Across Multiple Departments / November 2007

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina Embraces GoConcierge; Web-based System Implemented Across All Departments of 400-Room Property / July 2007

GoConcierge.net Set to Debut Newest Features at HITEC; OPERA Interface, Inventory Tracking, Digital Signature Storage Highlight Enhancements / June 2007

GoConcierge Makes it Easy for Joie de Vivre Hotels to Create Special Experiences; Web-based System Powers Company’s Dream Maker Program / June 2007

Pan Pacific Seattle’s Personalized Service Style Made Easy with Help of GoConcierge; Web-based System Adds Efficiencies to Guest / February 2007

GoConcierge Helps Luxurious InterContinental Boston Deliver Five-Star Service; Hotel on Historic Waterfront Adds Multiple Efficiencies to Operations / January 2007

Guest Satisfaction Soars at Hyatt Regency Hill Country Resort and Spa with Help of Web-based GoConcierge Application; eConcierge Interface Enables Staff to Seamlessly Process Pre-Arrival Requests / November 2006

Guest Service Enhanced at the Kahala Hotel & Resort With Help of GoConcierge; Work Flow Efficiencies, Improved Service Time Benefit Legendary Honolulu Hotel / July 2006

GoConcierge Helps Keep Guest Service on the Right Track at InterContinental The Barclay New York / March 2006

Concierge Service Peaks at St. Regis Resort, Aspen with Help of GoConcierge / January 2006

GoConcierge a ‘Hit’ at Boston’s Luxury Boutique NINE ZERO hotel; Guest Service Team Abuzz About Efficiencies Added by Web-based Solution / October 2005

Guest Service Crests at the Hyatt Regency Huntington Beach Resort and Spa With the Help of GoConcierge / August 2005

GoConcierge Enhances Customer Service at Omni Hotels / June 2005

Houston’s St. Regis Hotel, a AAA Five Diamond Award Winner, Adds Efficiencies to Concierge Operations, Sparkle to Guest Service with GoConcierge’s Web-based Solution / April 2005

GoConcierge.net Announces Asia Expansion; Six Leading Hotels Install Company’s Industry Leading, Web-based Concierge Solution / April 2005

Using Web-based GoConcierge, The Ritz-Carlton, Huntington Hotel & Spa Adds Efficiencies to Concierge Operations, Improves Guest Satisfaction / March 2005

Bacara Resort & Spa Improves Concierge Operations and Guest Satisfaction as Multiple Departments Benefit from GoConcierge.net’s Web-based Solution / February 2005

Guests Get Royal Treatment at the Don CeSar Beach Resort, a Loews Hotel; Concierge Operations Shine with Help from GoConcierge.net’s Web-based Solution / December 2004

Guest Service Reaches New Heights at San Francisco’s Westin St. Francis Thanks to GoConcierge.net’s Web-based Solution / September 2004

Sheraton San Diego Hotel and Marina Strengthens Service Promise, Improves Concierge Operations in 10 Important Ways With GoConcierge.net’s Web-based Solution / Aug 2004

Hawaii Prince Hotel Waikiki and Golf Club Energizes Aloha Attitude, Transforms Concierge Operations With GoConcierge.net’s Web-based Solution / June 2004

GoConcierge.net Defies the Odds, Doubles Client Base to More than 100 in One Year; Boca Raton Resort & Club, InterContinental Mark Hopkins are Latest to Adopt Web-Based System / April 2004

Mandarin Oriental, New York Implements GoConcierge, Provides Concierge Team with Technology it Needs to Deliver Five-Star Service Quality / March 2004

The Fairmont San Francisco Embraces Technology, Goes Paperless and Enhances Concierge Operations With GoConcierge.net’s Web-based Solution / January 2004

Using Web-based GoConcierge, Three Leading Hotels Transform Concierge Operations, Take Customer Service to New Heights / November 2003

Concierges Bid Goodbye to Clutter, Hello to Efficiency — Thanks to GoConcierge.net’s Web-based Solution / September 2003


To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.