Sensorial Experiences Are Aimed at Enhancing Guest
Satisfaction at the InterContinental San Juan, Puerto Rico
Isla Verde, Puerto Rico--As guests’ needs are constantly changing and expectations are ever increasing, the InterContinental San Juan Resort & Casino decided to provide its customers sensorial elements to enhance guest satisfaction and create memorable stays.
Local art exhibits, Latin jazz, exclusive resort and spa scents, fresh cut flowers and atmospheric lighting are some of the resort’s sensorial offerings.
The InterContinental San Juan, designed by renowned Russian designer Morris Lapidus, heightened its visitor’s sensorial awareness from the moment they walk into the property. Their sense of smell, sight, hearing, and even those of touch and taste, comes alive. It introduced social rituals in its main lobby area in order to provide its guests with the InterContinental Hotels & Resort’s corporate “In the Know” authentic local experiences.
Rotating art pieces featuring Puerto Rican artists decorate the lobby walls in order to fully support not only great art and design but also to reach out to the local community by collaborating with emerging artists.
Guests can listen to the tunes of local Latin Jazz throughout the day and on weekend evenings can hear live local Latin Jazz bands at the main lobby. The resort’s I-Bar (main lobby bar) recently launched an “In the Know” Mojito/Domino Happy Hour so its customers are taught skills in the game of dominoes, which is played in all circles in the Puerto Rican society.
The entire lobby and guest room floor corridors are invigorated by a signature fragrance called “Island Dream” made of the Red Ginger plant, cultivated in Puerto Rico, to give customers the scent of a true tropical vacation.
Other subtle sensory cues are fresh cut flowers, the dimming of lighting from day to evening to create a cozier living room ambiance, particularly on the weekends; and a new signature spa scent called Midnight Violet comprised of lavender and violets.
To revive guests’ pleasant vacation memories at the InterContinental San Juan, the resort is also selling successfully its Island Dream and Midnight Violet diffusers at the Front Desk.
About the InterContinental San Juan:
Intercontinental San Juan Resort & Casino features 402 newly renovated luxurious guestrooms with breathtaking ocean or city views. The resort offers fine dining restaurants with international cuisine. Recreational activities and amenities include a lagoon-shaped swimming pool with cascade, a full-service Spa and Fitness Center, 8,500 square foot casino, and daily activities and evening entertainment. The resort features 18,000 square feet of meeting space for up to 600. Intercontinental San Juan is located on Puerto Rico’s north coast in Isla Verde on 2 miles of pristine white sand beach, just minutes from Luis Muñoz Marín International Airport and is an AAA Four-Diamond resort. . For further information and reservations, visit www.icsanjuanresort.com. For media information, contact Evelyn Guadalupe-Fajardo at [email protected] or (787) 982-4204.
About InterContinental Hotels & Resorts:
With a worldwide portfolio of more than 150 hotels in 65 countries, InterContinental Hotels & Resorts has been welcoming frequent international travelers for more than half a century. A pioneer in the development of the hotel industry, InterContinental properties successfully blend consistent global standards with the distinctive cultures of their locations to deliver a truly authentic and local experience. For additional information and reservations, visit www.ichotelsgroup.com.
InterContinental San Juan
5961 Isla Verde Ave
Carolina, PR 00979
Tel: +1 787-982-4204
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