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Gold Key Solutions Launches Web-based Concierge Assistant
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CA Web enables brands to boost guest service across multiple properties,
gather preference information to drive more effective marketing
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Agoura Hills, California – June 19, 2009Gold Key Solutions, developers of The Concierge Assistant®  hotel system software announced the launch of its Web-based Concierge Assistant guest service solution, CA Web, that puts the industry’s leading concierge software  system on a secure, online .NET delivery platform.  The system is accessed from popular browsers including Internet Explorer, Mozilla and others.  The Concierge Assistant is used by over 400 full-service Ritz-Carlton, Marriott, Hyatt, Starwood, St. Regis, Four Seasons and other quality properties. 

CA Web is ideal for properties and hotel groups that want a browser-based professional concierge solution with all the functionality and benefits of the industry’s leading property-based version.  The new system is developed on the latest Ajax technology for online applications to deliver fast response times for more professional guest service that saves guests time and requires no additional hardware investment.  CA Web enables hotel groups to access and consolidate guest-preference data via the Internet for brand-wide personalized service, more profitable marketing programs and its data may be seamlessly integrated with corporate CRM systems.  The Concierge Assistant and CA Web systems are fully PCI-compliant to provide top-level security for concierge-initiated credit card transactions such as car rentals or activity purchase requests. 

“We developed CA Web for properties and hotel groups that wanted the option of using a secure Web-based Concierge Assistant system,” said Newton Gore, president of Gold Key Solutions.  “CA Web can gather information on what guests buy, where they go for dining, the transportation they prefer, what they do for fun, and transfer it to a corporate database for reporting and a greater overall awareness of guest spending and how to anticipate their needs – regardless of the property where they stay.” 

The Concierge Assistant (CA) is a software solution that provides virtually all the information a property or hotel group needs to communicate professionally with guests, customers and staff. The system is designed to provide essential processes for all guest service operations with functionality proven in actual use at the world’s most prestigious hotels.  It enables guest services, sales, housekeeping, front desk and other departments to share consistent, accurate information with guests or staff members in real time. The Concierge Assistant allows instant cross-property communication regardless of time of day or location. When guests ask about their request, every staff member is able to give them the correct status immediately.

Gold Key also provides Voucher Assistant, a software solution that produces printed vouchers for guests’ activities, provides an organized directory to make finding and booking activities efficient, and offers a comprehensive reporting system that covers all voucher sales and accounting requirements.  CA’s Lost And Found module provides the perfect solution for those hard to track items.  Lost items are entered and tagged for easy identification, with a photo of the item attached for a fast, positive identification. The system also records how and when items were disposed for tracking and reporting. 

The launch of Gold Key’s new CA Web gives operators a powerful tool for concierge services that requires only a standard Web browser to utilize all effective innovations of the industry’s leading guest service system.

About Gold Key Solutions 
Gold Key Solutions’ The Concierge Assistant improves guest services and staff communication by creating orderliness and accuracy throughout the entire concierge process for hotels of all types.   The Windows-based software application increases staff efficiency and reduces expenses by automating all guest services activities and reporting, allowing managers to put in place a standard of excellence that may be continually refined.  The Concierge Assistant is used by over 400 full-service Ritz-Carlton, Marriott, Hyatt, Starwood, St. Regis, Four Seasons and other quality properties.  The Concierge Assistant is also employed by many residential living properties and by personal assistant and professional concierge companies to optimize services to each client.

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Contact:

Gold Key Solutions 
Newton Gore, President 
28720 Roadside Drive
Suite 276
Agoura Hills, CA 91301
Phone:  (818) 865-0006 
Email:  newt(at)goldkeysolutions(dot)com
http://www.goldkeysolutions.com
 

Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: (404)256-5512
Email:  Julie(at)softscribeinc(dot)com
http://www.softscribeinc.com
http://www.marketingsnacks.com
 

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Also See: Five Diamond Venetian Resort-Hotel-Casino in Las Vegas Romances Guests with High Tech Concierge System; The Concierge Assistant Streamlines Stellar Customer Service for Ultra Luxury Resort / April 2009
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A 120-Year History of Service to the Stars Sets the Scene for Tradition at San Diego's famed Hotel del Coronado; 21st century technology helps put to rest the ghosts of service past / June 2008
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Charleston Place Offers Top-Floor Luxury for Business and Pleasure; The Club at Charleston Place Delivers Service and Cachet for Elite Visitors / May 2006
Miami's National Hotel Stays Hot, Delights Celebrity Guests with The Concierge Assistant; The Concierge Desk is 'The Game' at Trendy Miami Property; Guest Profiles Stay Secure / January 2006
The Concierge Assistant Used by Ireland’s Les Clefs d’Or; Prestigious Global Association Gives the Nod to Automating Guest Services, Keeping Guest Profiles Secure / December 2005
Napa Valley’s Carneros Inn Runs Rustic Elegance Securely and Efficiently with The Concierge Assistant Software / November 2005
Sanctuary at Kiawah Island Installs The Concierge Assistant Software; Sanctuary at Kiawah Island Installs The Concierge Assistant Software / Aug 2005
Industry First: The Concierge Assistant System Gains Real-Time Website Interface for Improved Guest Service / June 2005
Luxury Marco Beach Ocean Resort Aims at 5th Diamond, Leverages The Concierge Assistant / June 2005
LaPlaya Beach & Golf Resort Installs The Concierge Assistant Software, Redefines Service Standard for New Elite Club and 5-Star Guests / May 2005
Gold Key Solutions Joins with World’s Most Prestigious Concierge Association for The Les Clefs d’Or USA’s Pan American Congress / May 2005
Luciano Pavarotti, Laura Bush and Tom Hanks Make Appearances in The Rittenhouse Lobby / March 2005
The Five-Star Landmark London Applies Automated Concierge Technology to Put Polish on Personal Service / January 2005
Caesars Tahoe Becomes 100th Customer for Concierge Assistant Guest Services Software / November 2004

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