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Hotels That Withhold Commissions Are Losing Travel Agent Business

TravelCLICK Joins With WPS to Automate Commissions
and Boost GDS Hotel Bookings

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CHICAGO AND SEVILLE (March 9, 2009) Today, the GDS still drives over 25% of global hotel bookings, or almost $20 billion in hotel revenue.  It is a proven channel that allows hotels to target qualified consumers with specific travel requirements.  Yet the industry is plagued by a poor track record for travel agent commission payments.  What many hoteliers don’t understand is that not paying commissions can negatively affect their travel agency relationships—and ultimately reduce GDS bookings. According to Jeff Bzdawka, chief operating officer at TravelCLICK, one of the top travel agency obstacles is commission recovery. Speedy payment does have its advantages for issuers as well as recipients. “When commissions are paid on time, more hotel bookings are generated by travel agents,” Bzdawka says. 

Suppliers face challenges in processing commissions including administration of small payment amounts, high banking costs and complex payment reconciliation. Using services to help process commissions can surmount these challenges and improve business relationships. 

“It’s simple—when hoteliers pay their referring travel agents on time, they get more travel agent bookings,” said Pedro Fernández-Salvador, CEO of WPS, a leading commission processing firm specializing in travel.  “On average, our hotel customers experience an annual increase in GDS bookings when they automate commission processing.” 

TravelCLICK has teamed with WPS to offer automated payment processing, tracking, reconciliation and billing of travel agent commission payments through its iHotelier Central Reservation System.  The interface allows TravelCLICK clients to have full visibility and control of the commission payment process through the web-based WPS Webportal.  Over 80% of payments are made electronically, so hoteliers save on time and resources while building a stronger relationship with key sources of booking revenue. 

“Through this alliance with WPS, TravelCLICK is helping build a connection between hoteliers and travel agents worldwide by facilitating accurate, on-time commission payments,” continued Bzdawka.  “It’s a win-win proposition that ensures commission recovery will not limit hotel bookings potential. Hoteliers drive incremental bookings while agents book the property that will deliver the best guest experience for their clients.”

With this new service, TravelCLICK brings even more capability to its comprehensive Distribution Solution portfolio, which in addition to iHotelier includes the award-winning iStay™ web booking engine and ChannelDirect™, a robust channel management system that allows hotels to manage price and inventory across  all third-party sites through a single, web-based interface—all designed to maximize online bookings. 

About TravelCLICK Inc. (www.travelclick.net
TravelCLICK, the leader in hotel ecommerce solutions, provides a continuous flow of high-value online bookings to hotels worldwide. A uniquely comprehensive one-stop solution, TravelCLICK offers market intelligence, distribution, electronic marketing, and media solutions delivered with personal attention and local market expertise. With revenue optimization experts in every global market, we help our clients make better business decisions, generate greater demand from the right mix of channels, convert more shoppers to high-value guests, and increase revenue and profitability. Serving the hospitality industry since 1999, TravelCLICK has more than 13,000 customers in 140 countries with offices in Barcelona, Chicago, Dubai, Houston, Phoenix, Melbourne, Shanghai, and Tokyo.

About Worldwide Payment Systems (www.wpsnetwork.com)
WPS (Worldwide Payment Systems, S.A.) is a leading data and payment processing company, specializing in solutions for the tourist industry. WPS offers a wide portfolio of services and personalized instruments to achieve efficiency and transparency when making any information and/or payment transaction. Among others, WPS is currently providing commission payments services, outsourcing of billing processes, reconciliation tools and automation of administrative processes. With a worldwide presence, WPS is optimizing the business flows for more than 140,000 travel industry players in 190 countries. More information about WPS is available at: www.wpsnetwork.com

TravelCLICK is a registered trademark of TravelCLICK Inc. 

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Contact:

Katrina Pruitt-Andrews
TravelCLICK
+1 410 257 9154 (U.S.) 
kpandrews@travelclick.net

Dolores de la Paz
Worldwide Payment Systems
+34 955 03 14 00 (Spain) 
dpaz@wpsnetwork.com
 

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TravelCLICK Ranked 34 on Crain’s Chicago Area Fast Fifty List / June 2008
TravelCLICK Recognized as President and CEO Robert Post is Selected By Ernst & Young as Finalist for Entrepreneur Of The Year / May 2008
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New Study Finds GDS Hotel Promotions Have a Growing Influence on Bookings; Now over 50 Percent of travel agents with ad recall, book the advertised hotel / February 2008
TravelCLICK Names Georgetown Inn the 2007 eMarketer of the Year; Awards Ceremony Launches Industry’s First Viral Marketing Campaign for Hoteliers / January 2008
TravelCLICK Wins Six Adrian Awards for Excellence in Hotel Internet Marketing With Recognition Across Multiple Categories / January 2008
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TravelCLICK Elects Robert E. Dowdell Chairman / January 2008
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Worldwide Electronic Hotel Revenue Up 14.6 Percent In Q2 2007, According to TravelCLICK; Quarterly eMonitor Reports Annual Growth for Room Nights at 4.4 Percent / October 2007
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More Hotels Switch to iHotelier by TravelCLICK For Reliability and Brand-Building Capability; Award-Winning Merchandising Capabilities and Ease of Migration Also Cited by Customers / January 2007
Spain-Based Núñez i Navarro Hotels Builds Brand Identity With iHotelier CRS by TravelCLICK; Innovative Operator Uses Flash-Based Web Booking Engine for Nine Barcelona Properties / December 2006
Worldwide Electronic Hotel Revenue Up 14.7 Percent in Q3 2006; TravelCLICK eMonitor Shows Increases in Both ADR and Room Nights Booked / December 2006
TravelCLICK Helps Move Broughton Hospitality Group Ahead of the Competition; Boutique Hospitality Management Company Uses iHotelier CRS, Market Intelligence To Build Brand Value Across Properties / December 2006
Major Chains Report Continued Double-Digit Internet Growth With 25 Percent Increase in Q3; GDS Continues Steady Source of CRO Bookings at 35 Percent / December 2006
Sacher Hotels to Build Brand with Integrated Distribution and Marketing from TravelCLICK; World-Famous Austrian Hotels Leave Major Representation Firm to Create Own Identity With the iHotelier Solution / November 2006
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The West Paces Hotel Group Selects TravelCLICK’s Integrated Distribution Solution Featuring iHotelier Central Reservation System / June 2006
The Kahala Hotel and Resort Seeks the Power of an Integrated Distribution Solution from TravelCLICK; Legendary hideaway island resort selects iHotelier to drive greater web conversion / June 2006
Hampshire Hospitality & Leisure Selects TravelCLICK for Web Booking Engine and GDS Connectivity / May 2006
The House of Blues Hotel Turns to TravelCLICK iHotelier CRS for Fast Implementation and Impressive Results/ May 2006
First Quarter Worldwide Hotel Revenue Up 12.9% from Electronic Channels According to TravelCLICK /May 2006
TravelCLICK Reports Fourth Quarter Worldwide Hotel Revenue from Electronic Channels Up 10.9% / April 2006
TravelCLICK iHotelier Selected by Hotel Arena for Central Reservation System Solution / April 2006
Luxury Resort Achieves Dramatic Results with Integrated Distribution Solution from TravelCLICK; Case Study: Kapalua Villas Increases Website Bookings and Web ADR / April 2006
TravelCLICK iHotelier Selected by CHIP Hospitality for Central Reservation System Solution / April 2006
Web Marketing Association Awards TravelCLICK iHotelier Website Booking Engine with 2006 Best Interactive Application for Hotel and Lodging Industry / April 2006
Major Hotel Chains Grow Internet Reservations 26.8 Percent in 2005 / March 2006
TravelCLICK Names David Marshall Chief Architect; Industry Veteran to Advance TravelCLICK’s Hotel Revenue Delivery Platform / March 2006
The Ritz London Selects TravelCLICK iHotelier as Its Central Reservations System; Website Booking Revenues Up 44% / March 2006
TravelCLICK Showcases Integrated Distribution Solutions for Hotels at ITB Berlin; International Casinos and European Estates Alike Choose the iHotelier CRS / March 2006
Travelocity and TravelCLICK Collaborate to Provide Data for Rate Shopping Tool / February 2006
Shutters on the Beach and Hotel Casa del Mar Select TravelCLICK’s iHotelier CRS for Enhanced Website Booking Solution; Cutting-Edge Booking Engine Complements Website Branding, Increases Online Revenue and Enhances the Guest Experience for Luxury Independent Hotels / February 2006
Best Western International Partners With TravelCLICK; Hotel Chain Endorses TravelCLICK’s Hotel Solutions including Competitive Intelligence, Travel Agent Media and Preferred Placement Products / February 2006
TravelCLICK Launches International Call Center Supporting iHotelier CRS Customers Worldwide / January 2006
Ireland’s Carton House Selects TravelCLICK for Central Reservation System Solution / January 2006
TravelCLICK’s iHotelier Selected by The Island Hotel Newport Beach for Central Reservation System Solution / December 2005
TravelCLICK Distribution Management Solution Supports Multiple Pricing Layers Across Major Distribution Models / December 2005
Sabre Travel Network and TravelCLICK Launch Enhancement to Hotel Spotlight; New Precision Path Analytical Tool Now Available / November 2005
TravelCLICK Acquires Vantis International Corporation; Vantis Customers Gain a Full Range of Revenue-Building Reservations and Decision-Support Solutions / October 2005
TravelCLICK, Amadeus, Galileo, Sabre and Worldspan Join Efforts to Help Hurricane and Earthquake Victims / October 2005
TravelCLICK Announces Call For Entries for The 2005 E-Marketer of the Year Awards/ September 2005
TravelCLICK Names New CFO and CIO / September 2005
BTG-Jianguo Hotels and Resorts Selects TravelCLICK’s iHotelier Central Reservation System / August 2005

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