Hotel Online
News for the Hospitality Executive


A Customer’s Perception of a Hotel Starts in the Lobby

.

March 25, 2009
The hotel business has collided head-on with the challenging economy and the tight credit market.  Hotel revenue is down sharply.  Many projects planned in the boom days are either sitting unfinished or left on the drawing boards.  

Business travelers and vacationers are reducing the time they spend away from home while hotels are quietly trimming amenities and services to save money.  Hotel owners now face a difficult situation, how much can they cut before they damage their hotels’ luxury cachet?  Cut backs can mean fewer amenities in the rooms, longer check-in lines, and skimping on extras like floral arrangements in the lobby.  Some of the items are smaller and may not be noticed, but others will stand out.

Another way of cutting costs has been the movement of “Lean” or “Green” housekeeping.  This is a way of operating housekeeping departments in a more cost effective manner.  Lean housekeeping requires room attendants to perform more limited maintenance for guests who are staying multiple nights.  The bed might be made daily, but the sheets are not changed during the stay.  Used towels would be replaced upon request, and minimal cleaning is performed in the bathroom.  These and many other actions are the trademarks of the LEAN HOUSEKEEPING movement.

In this current economic climate, hoteliers are forced to focus more on efficiencies and the curtailing of costs.  At what point do all these “minor” cut backs affect the overall quality, service, and reputation of a hotel?  Smart hoteliers know there is an answer to this dilemma.  

The ProHost® System allows hoteliers to keep up with the expectations of their guests while maintaining profitability in these challenging times.  THE TIME HAS COME TO MAKE A DECISION: Risk your hotel’s reputation, or operate more effectively.      

The ProHost® System provides the hotel a housekeeping material management program that offers a repetitive methodology and process that incorporates planning, training and implementation.  When the ProHost® System is installed, it results in a repeatable and measurable process that eliminates the current challenges experienced in the Back of the House operations.  

  • Hostar offers custom designed solutions for every property they service
  • ROI- 18 to 48 months.  Made possible thru decreasing operating expenses by $.075 to $1.00 per occupied room night  
  • Improves guest service- 30 to 40 minutes of time gained per room attendant per day
  • Attractive Appearance & Organization- Removes soiled linen and trash from guests view
  • Professional looking, ergonomic, pre-loaded mobile workstation
  • Improved inventory control of linen and supplies
To find more information about Hostar International please visit us at www.hostar.com
To contact a Hostar representative please send inquiries to awodka@hostar.com
 
.
Contact:


www.hostar.com
info@hostar.com

.
Also See: The ProHost® Housekeeping System has been selected for the 429 room Westin Jersey City Newport / February 2009
The ProHost® Housekeeping System has been selected for the 237 room W Atlanta-Downtown / February 2009
The ProHost® Housekeeping System has been selected for Wynn’s 2,034 room Encore Property in Las Vegas / January 2009
The ProHost® Housekeeping System has been selected for the 297 room SLS Hotel at Beverly Hills / January 2009
The ProHost® Housekeeping System has been selected for the 227 room Jumeirah Living, World Trade Center, Dubai / December 2008
The ProHost® Housekeeping System has been selected for the 1000 room Sheraton Phoenix Downtown / November 2008
The ProHost® Housekeeping System has been selected for the 453 room Westin Book Cadillac Detroit / October 2008
The ProHost® Housekeeping System Has Been Selected for the 1,373 room Atlantis, The Palm, Dubai / October 2008
The ProHost® Housekeeping System has been selected for the 224 room W Scottsdale in Arizona / September 2008
The ProHost® Housekeeping System has been selected for the 2,674 room Wynn Las Vegas Hotel / August 2008
The ProHost® Housekeeping System Has Been Selected for the 370 room Tulalip Resort Casino / August 2008
Back of the House Operations Need Help! / August 2008
ProHost® Backbar Mobiles From Hostar Are a Popular Way to Reduce Work Related Injury, Control Inventory, and Deliver Product in an Attractive and Streamline Fashion / July 2008
The ProHost® Housekeeping System has been selected for the 705 room Tokyo Disneyland Hotel / July 2008
The ProHost® Housekeeping System has been selected for the 129 room Joule Hotel in Dallas, Texas / June 2008
The ProHost® Housekeeping System Has Been Selected for the 210 room Westin Huntsville in Alabama / May 2008
Staff Retention Issues Felt Globally / April 2008
The ProHost® Minibar Mobile from Hostar Reduces Work Related Injuries While Keeping Items Organized and Secured / March 2008
Leaving Dollars on the (Guestroom) Table? Increase Value through Hostar's Improved Housekeeping Operations / February 2008
Hoteliers In the Middle East Value Hostar’s Food and Beverage Applications; ProHost® Mobiles allow for a Controlled Delivery of Minibar Items, Meeting Setups and Restaurant Linens / January 2008
The ProHost® Housekeeping System Has Been Selected for the 319 room Westin Alexandria in Virginia / December 2007
The ProHost® Housekeeping System Selected for the 420 room Hard Rock Hotel San Diego / November 2007
ProHost® Mobiles to be featured at the New York City International Hotel/Motel & Restaurant Show, November 11-13 in booth number 2572 / November 2007
The ProHost® Minibar Mobile will be featured at the New York City International Hotel/Motel & Restaurant Show, November 11-13 in booth number 2572 / November 2007
The ProHost® Housekeeping System has been selected for the 242 room Dubai hotel The Palace, The Old Town / October 2007
The ProHost® Housekeeping System has been selected for the 234 room Sands Macau Hotel / September 2007
The ProHost® Housekeeping System has been selected for The Liberty Hotel Boston / September 2007
The ProHost® Housekeeping System Has Been Selected for The Westin Lombard / September 2007
.
.

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Industry Resources | Press Releases
Please contact Hotel.Onlinewith your comments and suggestions.