News for the Hospitality Executive
Aggressive customer service and
streamlined efficiency is planned as
New York-based guest-services technology firm continues to grow
New York— March 26, 2009— In keeping with its promise to deliver guest-service solutions that meet the economic needs of hoteliers and the service needs of guests, TTI Technologies International announces the promotion of Neil Blidner to Vice President of Operations. Through this advancement, Blidner will streamline TTI’s efficiency in service and installation scheduling – a move company officials say will advance its corporate mission: To create operational efficiencies for companies and make life easier for travelers.
“At TTI, it’s all about making travel easy for the guest,” said Alex Lerner, TTI Chief Technology Officer. “The demand for self-service technologies is growing, and the last thing a guest needs is more stress as he or she tries to do business while on the road. Because today’s tech-savvy guests expect business services on demand, hotels cannot afford to experience downtime. TTI will take every step possible to provide increased business traffic and excellent customer service. Neil will be responsible for enforcing this directive.”
In his new post, Blidner will oversee service operations and installations for the firm, which provides Self-Service Business Centers, ID/Passport Scanners, Boarding Pass Printing Stations, Self-Service Concierge Services, Luggage Storage Solutions and more to hotels nationwide.
“Today more than ever before, guest service needs to be top of mind,” Blidner said. “To better serve our hotel customers, we need to deliver guest-service technologies that enable their guests’ to do their jobs easier while on the road. That means giving them the tools they need to keep in touch with the office and their loved ones -- and carrying a laptop is not always a viable option.
“Each TTI business center is custom designed to meet the needs of the property and its guests,” he added. “Whether a hotel needs a single-unit Internet workstation, an Internet café or a formal business center – TTI has the technology that will support and secure guest computing information, capture guest-history information and provide data storage. This includes offering our new Scan2PMS system that enables front-desk staff to capture guest information from drivers’ licenses or passports at check-in and immediately download it into the hotel’s PMS.”
TTI Technologies International, founded in 1991, is committed to developing solutions that are easy to support and use. Its goal is to provide operational efficiencies and top-notch services. Blidner began working at TTI in 2004 as a field technician, and later earned a promotion to maintenance supervisor. He is a cum laude graduate of the University of Albany (N.Y.), holding a degree in business administration with a split-concentration in marketing and management.
“I am proud to have achieved this promotion within TTI,” Blidner said. “As always, TTI is committed to putting the customer first and providing the most cost-effective and efficient guest-service solutions available.”
About TTI Technologies International
|Also See:||New York's Beekman Tower Hotel Abuzz with New Business Center from TTI Technologies; Manhattan landmark hotel adds multiple self-service computer workstations plus Fax/Copier/Scanner/Printer and Boarding Pass Printing Service for guests / February 2009|
|roomMaster 2000 PMS from InnQuest Now Interfaces to TTI's Scan2PMS System; Partnership can potentially provide 4,000 properties with better guest identification at check-in / February 2009|
|Millennium Knickerbocker Enters New Year with New Business Center, Services from TTI Technologies International; Chicago landmark hotel adds self-service computer workstations/kiosks, Fax/Copier/Scanner/Printer and Boarding Pass Printing Service for guests / January 2009|
|TTI Targets Top Talent During Tough Times; Bridget Oliva-Werba joins growing business as VP Sales and Marketing / January 2009|
|Affinia Manhattan Boosts Guest Satisfaction, Revenues with Fax/Copier/Scanner from TTI ; Provider of self-service business center technologies to showcase its solutions at IH/M&R Show Nov. 8-11 in New York, Booths 3053 / November 2008|
|TTI WebScan System Interfaces to MyHMS PMS from InnPoints Worldwide; TTI Technologies International imports text and images from passports and driver's licenses directly to the MyHMS property-management system from InnPoints / October 2008|
|Juliet Hodge Joins TTI to Streamline Customer Relations, Quality Control; As Hotel Relations Manager, Hodge to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2008|
|TTI Technologies' Luggage Tag/Phone Card Kiosks Helping Jazz Hostels in New York; TTI Technologies International develops proprietary solution for six properties to better serve international travelers/guests at check out and increase revenues / June 2008|
|ID/Passport Scanners from TTI Tackles Charge-back, Identity Fraud Issues and More; TTI Technologies International offers the only system that imports text and images from passports and driver's licenses directly to a hotel's Windows-based property-management system in less than 10 seconds / May 2008|
|TTI's 'ConciergeOnDemand™' Services Now Showing at 100th Hotel; New self-service entertainment ticketing system to be showcased in Booth #244 at the 2008 Asian American Hotel Owners Assn. Annual Convention March 26-29, 2008 / February 2008|
|Telecharge.com to Provide Ticketing for TTI's 'ConciergeonDemand' Lobby Kiosk; New guest service and revenue tool to be showcased at the IH/M&R Show in New York, November 11-13 at the Jacob K. Javits Convention Center in Booth No. 3053 / November 2007|
|TTI Brings 'Concierge on Demand' Services to Hotels as Guest-Service, Revenue Tool; Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms/ September 2007|
|TTI Taps Talents of Oumou Bah to Drive Customer Relations, Quality Control; As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2007|
|TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007|
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