Hotel Online
News for the Hospitality Executive

.

advertisement
 
 

The Hilton Garden Inn Brand Names Top Hotel Performance Winners for 2008

Hilton Garden Inn Panama City, Florida
Recognized as the 2008 Hotel of the Year


 

BEVERLY HILLS, Calif., Jan. 28, 2009 – Hilton Garden Inn® today announced its top hotel performance award winners for 2008.   Awards were presented based on year-end scores and results from the Hilton Garden Inn Balanced Scorecard, a tool used by the brand to measure and track overall performance of each Hilton Garden Inn hotel in various key performance indicators: Satisfaction and Loyalty Tracking (SALT) survey, Quality Assurance, and Brand Management and Product Standards.

“We are pleased to recognize the following hotels that have delivered outstanding service to our guests,” said Adrian Kurre, senior vice president – brand management, Hilton Garden Inn. “I would also like to applaud our owners, general managers and team members for their continued dedication to make the Hilton Garden Inn brand the preferred choice for both business and leisure travelers.”  

2008 HOTEL OF THE YEAR – HILTON GARDEN INN PANAMA CITY
The Hilton Garden Inn Panama City – Fla., was recognized as the 2008 Hotel of the Year, as a result of their top overall 2008 results on the Balanced Scorecard.  The hotel ranked above all other 400+ Hilton Garden Inn hotels in several categories including overall service, loyalty and brand standards compliance.
.


Hilton Garden Inn Panama City
1101 US Highway 231, Panama City, Florida
.
PRIDE MERIT AWARD
Our Pride Merit Award represents our second, third and fourth position on the Balanced Scorecard.  Achievements for recognition must be equal to or greater than the brand system in all measured categories in the Brand Scorecard. The Pride Merit Award recipients for overall 2008 results were given to the Hilton Garden Inn Columbus University Area – Ohio, Hilton Garden Inn Wichita – Kansas and the Hilton Garden Inn Boise Spectrum – Idaho.

GUEST LOYALTY AWARD 
The Hilton Garden Inn Joplin – Mo., was recognized for the second year in a row with the Guest Loyalty Award which maintained the highest year-to-date scores for a 12-month period - systemwide - on the brand's SALT survey. 

MOST IMPROVED LOYALTY AWARD
The Most Improved Loyalty Award was presented to the Hilton Garden Inn New Orleans Convention Center – La., for an increase in Loyalty Scores in 2008.  

MOST IMPROVED HOTEL AWARD
The Hilton Garden Inn Wichita – Kansas, received the Most Improved Hotel Award having shown the greatest
improvement in their Balanced Scorecard over a 12-month period from 2008 to 2009 – achieving a score that was equal or greater than the brand system average in all categories. 

HILTON HHONORS® LOYALTY AWARD
The Hilton HHonors Loyalty Award was presented to the Hilton Garden Inn Joplin -- Mo., with Hilton HHonors® reservation contribution above the brand average and their Satisfaction and Loyalty Tracking scores for those same HHonors members also far exceeding brand averages.   

RAMP-UP AWARD
The Hilton Garden Inn Solomons Island -- Md., was awarded the brand’s Ramp-Up Award for 2008. The hotel achieved 100% market penetration in Occupancy, ADR and REVPAR the quickest and maintained it to date.
  
BEST COMMUNITY SERVICE PROJECT AWARD
The Hilton Garden Inn Portland Downtown Waterfront – Maine, was presented with the brand’s Best Community Service Project award for their work with the Dream Factory of Maine. In 2008, hotel team members volunteered at various functions and on one occasion spent a cold and rainy Saturday building a deluxe swing set for a chronically ill boy – helping to make his dream come true.

PROBLEM RESOLUTION AWARD
The Hilton Garden Inn Fairfax – Va., was presented with the Problem Resolution Award for receiving the highest overall service recovery through the 2008 SALT.  

PROBLEM AVOIDANCE AWARD
The Hilton Garden Inn Providence Airport/Warwick – RI, received the Problem Avoidance Award for taking initiative to be proactive in their CRM (Customer Really Matters) initiatives and overall service that their percentage in problem avoidance with guests is well below the brand average. 

HIGHEST OVERALL QUALITY ASSURANCE
For the second consecutive year, the Hilton Garden Inn Carlsbad Beach – Calif., achieved the highest score combined in 2008 and was recognized as the hotel with the Highest Overall Quality Assurance Score. 

In addition to performance based awards, the following accolade also was presented:

2008 BARBARA BEJAN GENERAL MANAGER OF THE YEAR AWARD
Denise Dubois, general manager of the Hilton Garden Inn Joplin – Mo.., received the Barbara Bejan General Manager of the Year Award.  Denise was selected from several nominations by Hilton Garden Inn hotel owners, regional directors and brand support teams across the country. According to Kurre, “The team at the Hilton Garden Inn Joplin has described Denise as an enthusiastic and dedicated team leader who knows how to get her team motivated to achieve top scores in the hotel’s Balanced Scorecard.”

ABOUT HILTON GARDEN INN
Hilton Garden Inn offers more than 400 locations throughout North America, Europe and Central America, and provides the products and offerings to help guests prepare for their big day. Signature brand amenities include the Garden Sleep System® bed that enables guests to adjust the firmness and softness of the bed; ergonomic Mirra® chair by Herman Miller; a full service restaurant serving freshly cooked-to-order breakfast and dinner; evening room service; the 24-hour Pavilion Pantry® convenience market featuring a variety of snack options, microwaveable meals and a selection of beverages and sundries; complimentary wired and Wi-Fi high-speed Internet access and PrinterOn mobile printing to the hotel’s business center and a complimentary workout facility featuring Precor® state-of-the-art cardiovascular and strength training equipment. So whether on the road for personal or business reasons, Hilton Garden Inn offers the amenities and services for travelers to sleep deep, stay fit, eat well and work smart while on the road. To find out more about Hilton Garden Inn locations across America, Europe and Central America or to find your next getaway, visit www.HGI.com.
 

.
Contact:

Kendra Walker/Agnes Sibal
Hilton Garden Inn Brand Communications
310-205-4545
 kendra.walker@hilton.com
 

.
.
Also See: Hilton Corporation Recognizes the Best 2007 Hotel Developers for its Full-Service Brands / October 2008
Hilton's Mid-priced Brand, Hilton Garden Inn, Names the 2007 Best of the Brand Winners; The Hilton Garden Inn Chicago O’Hare Airport Recognized as the 2007 Hotel of the Year / April 2008
The Hilton Garden Inn Brand Names Top Hotel Performance Winners for 2006; The Hilton Garden Inn Carlsbad Beach – Calif., Recognized as the 2006 Hotel of the Year / March 2007
..

 

.

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Industry Resources | Press Releases
Please contact Hotel.Onlinewith your comments and suggestions.