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Trust International Rolls Out Voyager|CRS 14 with Enhanced Rate Loading, Reporting,
Currency Converter and Communication Tools to Improve Efficiency


FRANKFURT, Germany – December 19, 2008 – Trust International this week launched Voyager|CRS 14, an enhanced version of its core centralized reservation system for hotel groups, with several additional features and upgrades to help hotels save time and make their jobs easier.

“Even in difficult economic times where most companies are experiencing declining revenues and cutting costs, Trust International is continuing to invest in technology that will help hotels cost-effectively manage distribution and their customer relationships,” said Richard Wiegmann, COO & Managing Director of Trust International.  “We understand the challenges the travel industry is facing worldwide and, as illustrated by our recent software release, we are continuing to fulfill our promise of delivering products and services that help hotels efficiently respond to market trends, maximize revenue and save costs.” 

  • One of the major cost saving features is the new Chain-Wide Rate Loading - Trust further enhances its powerful rate loading feature, that is already unique in the industry with its broad range of opportunities, serving small and big hotel groups alike. With the enhancements launched in Release 14 it is now possible to load a rate across an entire chain in just one single step - a powerful tool that saves time and resources especially when managing consortia and negotiated rates.
  • Voice agents will fancy the enhancements in Trust|CRO, the central reservation handling engine for call center agents. The new Chain and Hotel Bulletins text messages feature in the CRO reservation mask enables hotels and hotel chains to broadcast important messages related to their product to all agents using the CRO – an ideal push medium to increase most updated product knowledge, sales and up sells. New customizable search criteria in the reservation mask allow an even quicker search for the right product at the right time for the right price.
  • The data analysis tool Trust|View now features new reports on Trust’s fully integrated commission handling program, Trust|Com. With the enhancement hotels can better analyze outstanding and processed payments by property or travel agency. The reporting will also support identifying the status of a single transaction with a new multitude of search details for such transactions. An alert mechanism in Trust|View  automatically informs the hotels finance team via e-mail if commission payments are delayed or outstanding. This feature allows improved processing of commission payments with travel agencies, who will certainly appreciate quicker turnaround of their commission, leading to more loyal agency partners.
The new release was rolled out smoothly to all clients using Voyager|CRS with no interruption of services, underlining Trust’s commitment to operational as well as technology excellence.

About Trust International 

Trust International is one of the world’s leading CRS providers and international hospitality partners. Trust’s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine and third party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.

Via Trust’s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services. 

Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software and hardware and delivery of superior customer value. (www.trustinternational.com)
 

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Contact:

Julie Shepherd
Accentuate PR for Trust International in North America
Tel. +1 815 479 1833 – Julie@accentuatePR.com

Christiane Seelgen
Trust International
Tel.+49 (0)69 66 40 89 15 03 - info@trustinternational.com

 

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Also See: Bharat Hotels’ Selects Trust International as Enterprise CRS for Worldwide Distribution Channels for The Grand Group/Lalit Hotels / November 2008
Trust International and Kiwi Collection Partner for Luxury Hotel Rate Distribution and Reservations / November 2008
Trust International's Best of Breed Products/Services and Commitment to Asia Leads to Expansion in Market; Trust underlines APAC importance with Customer Conference and Advisory Board for the first time in Asia and successful showcase at ITB Asia, Oct 22-24 / November 2008
Trust International Establishes Interface with Booking.com / October 2008
Trust International Secures New Contract With Motel One Chain, Escorts Budget Niche Leader Into CRS Arena / October 2008
Trust International’s New Client Mantis Collection the First to Implement Major Internet Booking Engine in South Africa / August 2008
Trust International Supports Asia-Pacific Travel Boom With Area-Specific Products and Services / July 2008
Trust International Marks Successful First Half of 2008 With 7 New Clients and Increased Hotel Booking Volume / July 2008
Trust International’s Upgraded Trust|Voyager CRS v.12 Provides More Information, Saves Time / June 2008
Trust International 19th Customer Conference and Advisory Board Yields Insight, Direction for Future Development; Hotel groups discuss market trends and latest technology enhancements / June 2008
The Oberoi Group Expands Trust International Contract to Include Trident Hotels / May 2008
Trust International Adds Support of Total Pricing for Amadeus Becoming One of the First To Support Total Pricing in All Four GDSs / March 2008
TRUST International Receives HTNG Workgroup Leadership Award 2007 / March 2008
Banyan Tree Hotels and Resorts Relies on Trust Technology for their Own Private Label Chain Code; Banyan Tree’s Private Label GDS code ‘BY’ powered by Trust|Voyager CRS / February 2008
Leveraging A Record 2007, Trust International Continues Hotel Distribution Success Story in 2008 / February 2008
NH Hoteles, Europe’s 3rd Largest Hotel Group, Renews Distribution Agreement with Trust International / February 2008
Trust International's New Voyager|CRS Release Increases Hotel Distribution Flexibility and Efficiency; Trust|Voyager adds more customized enhancements to support distribution strategy of hotels / January 2008
Trust International Successfully Implements Okura Hotels & Resorts on Trust|Voyager CRS; Hotels smoothly transitioned to new OC two-letter GDS Code / November 2007
Trust International Expands Relationship with Small Luxury Hotels of the World to Include Call Center Services in Asia-Pacific and Arabic Countries / November 2007
TravTech Selects TRUST International for Worldwide Distribution and Central Reservation Services / November 2007
The Oberoi Group Extends Successful Relationship with TRUST International & Fosters CRS Integration / October 2007
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