News for the Hospitality Executive
Tom Wolfe, Chief Concierge of The Fairmont San Francisco,
for his Visionary Achievement as the First Concierge in the United States
SAN FRANCISCO -- On December 15, 2008 - Tom Wolfe, chief concierge of The Fairmont San Francisco, was recognized for his visionary achievement as the first concierge in the United States by Les Clefs d’Or USA and the Northern California Concierge Association at a special tribute hosted by the landmark hotel.
The Fairmont San Francisco was the first hotel to offer the services of a concierge in the United States. In the 1970s, Wolfe, who trained as a concierge in Europe, set up a concierge desk in the hotel lobby. Because most Americans were not familiar with the concept, he placed a note explaining the concierge’s role and the ways in which he could assist travelers in each guest room. Wolfe later founded the US chapter of the international organization of hotel lobby concierges, Les Clefs d’Or, in 1978.
Tom Wolfe, left, chief concierge of The Fairmont San Francisco, and Thomas Klein, regional
vice president and general manager of The Fairmont San Francisco, with a plaque
commemorating Wolfe’s role as America’s first concierge.
At the tribute, Wolfe explained, “By introducing concierge service to the United States, I feel that I have done what I was put on earth to do. Ever since I was a little boy, I have always been enamored with grand hotels. I am fortunate to have been able to follow my dream and realize my true calling.”
He continues, “As the first concierge in the United States, mine was a unique vantage point. Having worked in Europe, I knew what was expected of a great concierge. I was able to take this revered European tradition and inject with an American’s ‘can do’ spirit.”
Many of concierges attending the event credited Wolfe as their mentor in a profession that is now an industry staple at upscale hotels nationwide.
Thomas Klein, Regional Vice President and General Manager of The Fairmont San Francisco, comments, “Tom Wolfe is an integral part of the Fairmont legend. He not only raised the bar for service excellence at our hotel but throughout the nation’s hotel industry.” A plaque commemorating Wolfe’s pioneering role in the hospitality industry has been placed at The Fairmont’s front desk in perpetuity.
Since 1907, The Fairmont has served as the San Francisco residence for US presidents and world leaders. The hotel offers 591 newly renovated guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. The Fairmont San Francisco is located atop Nob Hill at 950 Mason Street. For reservations, please call 1-800-441-1414 or visit www.fairmont.com.
FAIRMONT HOTELS & RESORTS
A leader in the global hospitality industry, Fairmont Hotels & Resorts is an extraordinary collection of luxury hotels, which includes iconic landmarks like Fairmont Le Château Frontenac in Québec City, Fairmont The Norfolk, Nairobi and London's The Savoy, reopening in 2009. Fairmont hotels are one-of-a-kind properties where sophisticated travelers can discover culturally rich experiences that are authentic to the destination.
|Also See:||The 53rd International Congress of Les Clefs d’Or Concierges Set for Washington DC January 10-15, 2006; Features Top Government and Hospitality Leaders / January 2006|