News for the Hospitality Executive
Hotel Butler (A Santa´s Elf)
by Mariana Stachuk / December 2008
Holy Season has already started. A time when we decorate our hotels with Christmas ornaments, lights, and a huge Christmas tree with a lot of presents that Santa has delivered in advance.
All of us have grown up dreaming about a fat man in red
with white hair framing a sweet face behind a long white beard, living
in the North Pole and that people call Santa Claus, Papa Noel, or Saint
Nicholas, depending where they live or the language they speak.
As a Hotel butler, the priority is the guest and their satisfaction. Nowadays, guests do not book a hotel because its facilities can make their stay more comfortable; they choose it because of the Professional Human Resources working at the property. They look for the one that assures them a stay closer to perfection. The reason why they choose us to spend this special season is that they rely on our service.
As butlers our commitment is to make their stay memorable and unique: the same as Santa has with kids on Christmas. But how can we do that if …
The answer is No.
However, have you ever stopped to think why the Christmas tradition is still alive?
Because all of us have great memories from our childhood from the moment we wrote the letter to Santa to the joy we felt when we received what we were expecting or, even more, something that surprised us. Consequently, we do not want any person to miss the feeling of happiness that all this magic brought to our lives.
For the same reason it could be profitable if we played ELVES: in order to be part of our guests’ memorable Hotel experiences to be transmitted to other potential guests or to be passed down from generations.
Merry Christmas and Happy New Year!!