Hotel Online  Special Report

.
MarketTools Honors Newmarket International with CustomerSat ACE Award
for Excellence in Customer Service

Leading sales and catering software provider is recognized for the third year
in a row with prestigious award for its customer support and services
.


Portsmouth, NH – December 15, 2008 — Newmarket International, Inc., the leader in sales and catering solutions for the hospitality industry, today announced that MarketTools, Inc., the leading technology and solutions provider of Customer Insight Management solutions for the world’s market leaders, has awarded the company with its 2008 CustomerSat Achievement in Customer Excellence (ACE)™ Award. This marks the third consecutive year that Newmarket® was recognized with this honor in the areas of support and project management. The award acknowledges Newmarket’s commitment to provide the best service and support for its customers.  

The company secured four ACE awards in total, winning again in the areas of Platinum Support, Worldwide Support, US Support and Project Management.  Newmarket’s Project Management is part of its Professional Services group which provides an array of consulting, project management and data services to its customers. Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also recognizes those responsible for serving customers in the recipient’s organization.

"We are delighted to recognize Newmarket International for its commitment to achieving the highest levels of customer satisfaction," said John Chisholm, executive VP of MarketTools and general manager of CustomerSat.  "Other measures come and go, but satisfaction is the most enduring and consistent predictor of customer loyalty, which translates into revenue and long-term profitability. The CustomerSat ACE Award validates Newmarket’s ability to deliver on its promise to customers."

“We are honored to be recognized again by CustomerSat with these four ACE Awards,” said Sean O’Neill, Chairman and Chief Executive Officer, Newmarket International, Inc. “In total, this is the eighth consecutive year that our support and service efforts have been awarded by a third party organization. These awards prove our commitment to providing our customers with the best products and support year after year.”

For more information about the CustomerSat ACE Awards, visit http://customersat.com/Services/aceawards.asp.

About MarketTools
MarketTools is the leading technology and solutions provider of Customer Insight Management solutions for the world’s market leaders. Through a unique combination of best-in-class research platforms, quality-assured global panels and research innovation, MarketTools enables companies to better identify new opportunities, fuel greater product success and build customer advocacy. As the first company to make online surveys widely available on the web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools’ premier portfolio of technology-based insight brands includes Zoomerang™, zTelligence™, CustomerSat™, TrueSample™, Insight Networks™, Idea Networks™ and ZoomPanel™.

MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit: www.markettools.com.

About Newmarket International
Newmarket International, Inc. (www.newmarketinc.com) is the leader in delivering sales, group catering and event software solutions to the global hospitality and entertainment industries.  Newmarket International’s suite of business solutions can be found in hotels, casinos, restaurants, visitor bureaus, stadiums, meeting arenas and convention centers throughout the world. Newmarket International has over 80,000 users worldwide, with over 12,000 installations in over 110 countries. Newmarket International is headquartered in Portsmouth, New Hampshire, with primary international offices in London, Shanghai and Singapore. 

Newmarket is a registered trademark of Newmarket International, Inc.


 
 
Contact:

Elise Ouellette
Marketing Communications Manager
Newmarket International, Inc.
eouellette@newmarketinc.com 
tel: +1 (603) 427-5759
EOuellette@newmarketinc.com
www.newmarketinc.com

.
Also See: Newmarket International to Host 6th Annual User Conference / December 2008
Newmarket International Launches New Delphi in the Classroom Program; Leading hospitality software vendor brings world class product and training to universities worldwide / November 2008
Newmarket International’s David Miller Selected to Present at DevLearn 2008 / October 2008
Newmarket International’s Director of Educational Development to Facilitate Discussion on eLearning at MPI Meeting / October 2008
Newmarket International Launches Certification Program Regionally; Certified Newmarket Systems Analyst (CNSA) Course Helps Professionals Fully Leverage Delphi for Maximum Benefits / October 2008
Newmarket International Realizes Record Growth; Expands Operations Worldwide; Leading hospitality software provider moves into brand new Leadership in Energy and Environmental Design (LEED) building / September 2008
The Knot and Newmarket International Join Forces; New Enhancement to Vendor Profile on TheKnot.com Provides Users Immediate Response from Event Venues through Newmarket MeetingBrokerSM Partnership / July 2008
Newmarket International Launches Connex for Microsoft Dynamics CRM for the Hospitality Market; New Product Brings Powerful Lead Management and RFP Capabilities to Microsoft Dynamics CRM Solution / June 2008
Newmarket International Announces Starwood Hotels & Resorts to Use MeetingBroker SM Lead Management Solution; Newmarket International's MeetingBroker Facilitates Lead Passing Between Starwood's Global Sales Offices and All of its Hotels and Resorts in North America; Global Installation to be Complete by Fall 2008 / June 2008
Newmarket International and Worktopia Enable Direct Online Connectivity Between Meeting Planners and Suppliers; Newmarket signs Worktopia as its newest MeetingBroker enabled channel partner/ June 2008
Delphi® with the Interactive Open Network™ Delivers Operational Excellence and More Group Business to Hospitality Companies; Newmarket launches new version of its leading Delphi sales and catering application / June 2008
Newmarket International’s Delphi® Selected by the Al Habtoor Group for its Metropolitan Hotel / April 2008
Newmarket International and Cvent Partner to Enable Powerful Connection Between Meeting Planners and Hospitality Venues; Newmarket's MeetingBrokerSM and Cvent's Supplier Network integrate to enable intelligent and efficient electronic request for proposal (eRFP) process / April 2008
Southern Sun Selects Newmarket’s Delphi® Sales and Catering Software for its Middle East Properties / April 2008
Newmarket International and Wide Computer Systems Ink Deal; Increasing Demand for the Delphi Sales Advantage Sparks Reseller Agreement in the Middle East / April 2008
Newmarket International and Software Management, Inc. Join Forces to Offer First-Ever Lead Automation Service for CVBs and Their Member Hotels / March 2008
Five-Property DC Hotel Company Drives Sales with Online Tools; Property sales teams use Web system to share leads, cut tech expenses / February 2008
Inn at Middletown Reaps Big Benefits from Online Sales and Catering Solution for Mid-Scale Properties / December 2007
Tohono O’odham Gaming Enterprise Selects Newmarket International’s Delphi® Sales and Catering Solution for its Multi-Property Casinos / November 2007
The Kessler Collection Selects Newmarket's Delphi; Leading Luxury Hotel Collection to Standardize Sales Automation with Sales and Catering Application from Newmarket / November 2007
CustomerSat Honors Newmarket International with ACE Award for Excellence in Customer Service; Leading sales and catering software provider is recognized for the second year in a row with prestigious award for its customer support and project management / November 2007
Gleneagles Selects Newmarket’s Delphi Sales Advantage; Scotland’s premier resort enlists the Delphi sales and catering solution from Newmarket to assist in streamlining operations / November 2007
Newmarket International Launches Certification Program; NICE (Newmarket International Certified Engineer) program gives IT professionals the skills to optimize Delphi technical environments / November 2007
Newmarket International Launches New Version of its Delphi.Net Sales and Catering Solution / October 2007
Newmarket International Breaks Ground on First Commercial LEED-Certified Building in Portsmouth / October 2007
Real Hotels & Resorts Selects Newmarket International's Delphi® to Power Its Group Business Strategy; Leading Central American hospitality management company will leverage Delphi to connect its InterContinental properties / August 2007
Newmarket International Launches New Version of its Daylight Sales and Catering Application; New capabilities include powerful integration with market leaders Passkey and Cendyn / August 2007
White Lodging Selects Newmarket International's Delphi® Sales & Catering Solution; Delphi will be rolled out to over 100 hotels to help increase sales productivity and the sharing of critical business data / June 2007
Newmarket International Starts the Power Selling Revolution with the Release of Delphi® 9.5; Delphi 9.5 sets a new standard for sales excellence in the hospitality industry / June 2007
Hyatt Hotels Selects Newmarket International's Daylight® ASP to Transform its Operations and Enhance Customer Service; Hyatt will integrate Newmarket's® sales and catering solution with its proprietary Envision sales application via an ASP model / June 2007
De Vere Collection Leverages Newmarket International's Solutions Across 58 Properties; Leading UK hotel group turns to Newmarket® to optimise its sales, catering and events business / March 2007
Newmarket® International's Vice President of Product Development to Present at HTNG 2007; Shawn McGowan to participate in thought leadership program addressing the successes and challenges of service-oriented architecture / February 2007
Newmarket's Daylight Customers to Share Insights at NewmarketPLUS 2007 User Conference; Industry professionals to share real-world experiences using Daylight to connect and compete in the hospitality industry / February 2007
Industry Professionals to Discuss Competing for the Future of Hospitality at NewmarketPLUS 2007 User Conference; Newmarket International's customers will share how technology enables them to better compete in today's hospitality marketplace / February 2007
Prestigious Grecotel S.A. Selects Newmarket’s Delphi™ Multi-Property Edition and Delphi Diagrams; Delphi solution will empower luxury hotel chain in Greece to maximise sales and group business / February 2007
Newmarket International to Host 4th Annual User Conference; NewmarketPLUS 2007 will feature insight from Newmarket executives, industry analysts and leading hospitality companies / February 2007
Newmarket International Realizes Rapid Growth in Dubai; Region's leading hotels choose Newmarket's sales and catering solutions for competitive edge / February 2007
Newmarket International Appoints Patrik Wennerland to Sales Director EMEA; Hospitality Industry Veteran Brings Years of Experience and Expertise to Expand Newmarket's International Reach / January 2007
Classic Ethan Allen Hotel Taps Delphi Sales and Catering to Book More Business / December 2006
InterContinental and Crowne Plaza Hotels at Dubai Festival City to Launch with Delphi; Global hospitality firm prepares for dramatic growth in events business / December 2006
Four BDL Properties Move to Delphi Multi-Property Edition; British firm expects to boost revenue for its marquee IHG franchises / November 2006
Newmarket International Wins ACE Awards for Customer Support and Project Management; Customer Excellence awards certify Newmarket's outstanding achievement in client satisfaction / November 2006
Legendary 82,000-Seat British Stadium Installs Delphi Suite; Twickenham Experience Deploys Delphi Sales & Banqueting Suite / November 2006
MeetingBroker Recognized in 2006 EIBTM World Wide Technology Watch / November 2007
Starwood Atlanta Cluster Converts 312% More Business With Cross-Property Lead Sharing Solution; Achieves 42% Revenue Gain, 18-Month ROI on Technology Investment / June 2004
Dolce International Rides Trend of Increased Group Business Leads From Internet Channels; Global Leader in Conference Destinations Shares Leads via Network Technology, Web Connectivity; Group Leads Increase 10%, Definite Bookings Up 5% Over Last Year / May 2004
Meeting Planners Expand Internet Use in 2004, Web-Channel Group Business Increases 428% in 2003 / April 2004

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.