Bowie, MD � Bryan K. Williams, of B. Williams Enterprise, will facilitate a dynamic webinar on July 29, 2008 entitled: Enhancing your Service Touchpoints. 

This webinar will focus on how to provide engaging service by managing your service touchpoints.  Every time a customer interacts with your business, it is called a �touchpoint�.  The important thing to remember is that each customer�s overall experience can be broken down into several touchpoints; each with its own deposit or a withdrawal. Bryan will not only provide various tips on how to identify your touchpoints, but he will also discuss how to enhance each one. 

This webinar will also feature best practices on how various companies identify, manage, and continuously reinforce their service touchpoints.

Title:   Enhancing your service touchpoints 

Date:  Tuesday, July 29, 2008 

Times: 2:00 PM - 3:30 PM EST (North America)
            10:00 AM - 11:30AM WST (Australia: UTC + 8 hours)
            1:00 PM - 2:30PM CET (Europe: UTC + 1 hour)

Click here to learn more!
 
 

About the Author
Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, LLC.  He is a seasoned service expert, who has facilitated workshops and delivered keynotes all over the world for various companies.  Bryan speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement.  As a consultant he works closely with companies to design, develop, and implement sustainable service strategies.

About B.Williams Enterprise, LLC
 B.Williams Enterprise, LLC is a consulting, training, & auditing company which focuses on service excellence.  The goal is to assist organizations, in various industries, to enhance their customer service to world-class levels.  This can only be achieved by focusing on service excellence as a way of doing business, rather than an "initiative of the month".  Service excellence must be weaved throughout the organization...at every level.