News for the Hospitality Executive
Including Christine Nevers as General Manager
ATLANTA (July 15, 2008) - There are no glass ceilings at NYLO Hotels, so women broke through the soaring glass window walls to take all the top slots at the brand's first property in the Northeast.
The loft-style hotel, NYLO Providence/Warwick, opens in early August with all women in management's upper echelons. They are: Christine Nevers, general manager; Mari Palace, director of sales and marketing; Maggie Longo, food and beverage director; Susan Shaw, accounting manager; Angela Sabino, front office manager; Noris Castillo, property operations manager; and Sue Gallogly, sales manager.
"Our hiring culture is one of diversity and inclusion," says John Russell, CEO, NYLO Hotels. "Hiring all women managers was pure coincidence. NYLO looks for the best of class for all positions. Now we're extremely fortunate to have such a highly experienced and motivated senior staff for the launch of our brand in the Northeast."
"With their wealth of talent, experience and knowledge of the local
market, these women will set the bar for success at each of our future
properties," notes Patrick O'Neil, NYLO's executive vice president of operations.
"As senior executives, they will play a integral role in the inception
of the NYLO brand. The teams they in turn assemble will form a group of
potential managers to grow with the hotel and the brand."
General Manager - Christine Nevers
"NYLO Warwick is a fun hotel that is truly unique to the industry," said Christine Nevers. "I am thrilled to bring the NYLO experience to the Northeast and be a part of this exciting new brand."
As general manager, this 15-year hospitality veteran oversees all operations,
including hotel sales and marketing, front of the house, and food and beverage.
Before Hotel Providence, Nevers was director of revenue management at the Hotel Viking, a member of Historic Hotels of America, Newport, R.I. Her repositioning of the pricing structure resulted in increases in both room rates and occupancy. While she was there, Newport Life Magazine named the property Best Spa 2006. Hotel Viking also was Editors' Choice, 2005,Yankee Magazine.
Nevers began her career as a front office associate at the Westin Providence, a 200-room hotel located in downtown Providence and connected to the Rhode Island Convention Center. During her 11 years there, she gained broad experience, rising through the ranks first to front office manager and then to assistant director of housekeeping, and director of revenue management. At the Westin, Nevers served on the Starwood Hotels and Resorts Revenue Management Advisory Boards for initiatives to improve revenue per available room companywide.
Director of Sales & Marketing - Mari Palace
Mari Palace brings to NYLO Providence/Warwick more than 18 years experience in hotel sales, operations and management. At NYLO, she will oversee all sales and marketing activities for leisure, business and group travel.
Before joining the company, Palace spent a decade at Courtyard by Marriott properties in New England. Most recently, she served as general manager at the Warwick Courtyard. Palace was responsible for the day-to-day operations of the 92-room hotel, managing finances and department heads and working closely with the director of sales and marketing to secure corporate and group business. While there, she led initiatives that exceeded goals for overall profit as well as for guest and employee satisfaction.
Earlier in her career, Palace worked at the Courtyard by Marriott in Cromwell, Conn., first as director of sales & marketing and then as assistant general manager. She began her career as a reservation supervisor at Basin Harbor Club, a historic golf resort on Lake Champlain in Vergennes, Ver. Later, she consistently met or exceeded goals as sales account manager at the Inn at Essex, a AAA four-diamond meetings hotel with gourmet restaurant in the Green Mountains outside Burlington, Ver.
Palace chairs the Rhode Island Women in Hospitality Council. She also is an active member of: the Rhode Island Hospitality & Tourism Association, Providence/Warwick Convention & Visitors Bureau, Central Rhode Island Chamber of Commerce and Warwick Tourism Bureau.
Food & Beverage Director - Maggie Longo
Maggie Longo will oversee operations – including menu development and staff recruitment and training – in The Loft at NYLO Providence/Warwick. Throughout her 20-year hospitality career, she has won accolades for creativity, business acumen, team building skills and attention to detail.
Previously, Longo was general manager for Sage Restaurant Group, where she led the development and opening of Temple Downtown Restaurant + Lounge, a restaurant and bar that sits at the center of the downtown Providence social scene. Longo joined the group a year before the restaurant opened. As general manager, she was instrumental in developing its lively personality, menu and training systems.
Earlier, Longo served as corporate general manager at the Chow Fun Food Group, Providence, owner of some of the area's top restaurants. She joined the company as opening general manager of its second restaurant, Ten Prime Steak & Sushi, boasting an inventive menu, playful décor and 250-bottle wine cellar. Under Longo's direction, Ten Prime Steak & Sushi was named the area's Best Restaurant, 2001, Providence Journal. Longo was promoted quickly to corporate general manager of the entire Chow Fun Group. In her new role, she opened Big Fish, blending fresh seafood with Mediterranean and Asian influences She also participated in the rebranding of the group's original restaurant under its new name as XO Steakhouse, specializing in good wine, fine food and funky art in Providence's trendy East Side near downtown.
Longo's experience has taken her from the back of the house to the front. She served as executive sous chef at the AAA Four-Diamond Hyatt Regency Newport Hotel & Spa overlooking the Narragansett Bay. Longo proposed and put into place a change in service to all-day dining, resulting in an immediate 25 percent jump in traffic during dinner hours. Before Hyatt, as operations manager at Pastry Art, Inc., Central Falls, R.I., she quadruped annual sales for this full-service gourmet pastry company serving upscale hotels, caterers and restaurants throughout Southern New England.
Longo holds a an Associate in Occupational Studies Degree in Culinary Arts from the Rhode Island School of Design, where she later served as an instructor. This multi-faceted chef is a former Providence Riverfront Festival Pasta Challenge Award winner. Among her other distinctions: Cook of the Year and Restaurant Employee of the Year, both from the Rhode Island Hospitality Association.
Accounting Manager - Susan Shaw
Susan Shaw comes to NYLO with a dozen years of hospitality experience. Previously, she was assistant general manager at Hilton Garden Inn, Warwick. She oversaw all aspects of the pre-opening for all departments. Once the hotel opened, she managed the front office, housekeeping, sales, food and beverage, and engineering. She also was responsible for human resources, accounting and guest satisfaction.
Earlier, Shaw served as director of sales and as a member of the opening and pre-opening team at Courtyard by Marriott, also in Warwick. She led all sales and marketing efforts for the hotel, including advertising, promotions and collateral. As a member of the hotel's executive team, she also supervised the sales staff.
Shaw began her career at Marriott International Corporate Headquarters, Washington, D.C. She worked first as a senior program specialist and later as in information and process coordinator in the Lodging Sales Division.
Among her many distinctions Shaw holds numerous service and financial
awards from both Hilton and Marriott.. She holds a Bachelor of Science
Degree in Hotel, Restaurant and Travel Administration from Endicott College
in Beverly, Mass.
Angela Sabino will oversee front office operations, including concierge
and guest services.
Previously, Sabino was the front office manager at the historic Providence Biltmore Hotel in the heart of downtown. She directed front desk activities, including concierge, VIP services, and staff hiring and training. Sabino developed and implemented frequent guest service and employee training programs Among her other responsibilities, she opened and merchandised the hotel gift shop.
Before the Biltmore, Sabino was the front office shift manager at the Borgata Hotel Casino and Spa in Atlantic City, NJ. She managed front desk operations for the 2,000-room property, including concierge, premium services, and front services. She also developed employee motivational and training programs and coordinated schedules for more than 50 employees.
Sabino graduated from Richard Stockton College of New Jersey, Pomona, with a Bachelor of Science Degree in business and hospitality management.
Property Operations Manager - Noris Castillo
Noris Castillo comes to NYLO after nearly a decade at the Westin Providence. While there, she was promoted through the ranks, from room attendant to housekeeping supervisor and finally to housekeeping manager. In this role, she ran a 75-person department, overseeing training, payroll and scheduling.
Castillo began her career as a restaurant supervisor at the Radisson Hotel, Englewood. N. J., where she managed a staff of ten, with responsibilities for customer service, bar inventory, payroll and scheduling. This bilingual hospitality veteran holds a Bachelor of Science Degree in Hotel Management from Pontificie Universidad Catolica Madre y Maestro, Santo Domingo, the Dominican Republic.
Sales Manager - Sue Gallogly
As sales manager, Sue Gallogly brings more than a decade of experience
to NYLO Providence/Warwick, where she will oversee sales for the room,
group, and food and beverage business.
NYLO Providence/Warwick overlooks the scenic Pawtuxet River minutes from downtown Providence and the Narragansett beaches. The property is designed by Stephane Dupoux. Recognized by Hospitality Design as one of America's top 20 architect-designers, Dupoux designs and develops high-end restaurants and nightclubs in gateway cities around the globe.
The pioneering hotel has 163 guestrooms, called guest lofts, and more than 1,450 square feet of meeting and event space. Each guest loft has 300 square feet of bright, airy living space, with 10-foot-plus ceilings, polished concrete floors and expansive windows. The property offers a Pure Floor with allergy-friendly guest lofts. NYLO Providence/Warwick's ultra-social gathering place, The Loft, houses a restaurant, bar, library and game room with exposed brick walls and floor-to-ceiling windows. This soaring space opens onto a 3,000-square-foot terrace for al fresco dining and entertainment overlooking the river. Among The Loft's engaging lifestyle amenities: its one-of-a-kind nautical design, lively atmosphere, eclectic menu, free WiFi and original art and music by local artists.
NYLO Warwick and Pontiac Mills
Sharlet Brennan, YPartnership
|Also See:||Patrick O'Neil Named General Manager of NYLO Hotels' First Property in Plano, Texas / June 2007|
|A NYLO Hotel Breaks Ground in Warwick, Rhode Island; Will Be Anchor Tenant in Multi-use Redevelopment of the Historic Pontiac Mills / July 2007|