Discover how the presenter created a 51% increase in profitability on only a 5% increase in sales, using the Five Keys as General Manager of a Hotel in Western Pennsylvania. Learn how he later leveraged the same Five Keys to lead another Pittsburgh company to win the prestigious National Malcolm Baldrige Award. Find out how these Five Keys enabled Ritz Carlton Hotels, Sunny Fresh Foods, Bama Foods, and Pal�s Sudden Service Restaurant to also win the Baldrige Award. Most importantly, learn how to increase the profitability of your business by using the Five Keys to unlock the fullest potential of your people.

This workshop will focus on understanding behavior and how it will help you become effective in achieving your objectives. It also includes clearly defining expectations/key results, motivating and developing your employees to be the best they can be and identifying the specific behavioral attributes needed to be consistently successful and then using those as a benchmark against applicants and existing employees to determine the right fit.

The hospitality industry is poised to be leaders in diversity and community outreach which results in becoming an integral part of the community as a whole rather than just another business. Our industry�s success in relationship management can be applied to diversity relations in all facets of the community including, but not limited to the residents, community groups, municipalities, schools, and businesses. Learn from this panel about their experiences, and position the hospitality industry as a vehicle of change within your community.

One of the hardest workplace challenges is handling staffing while balancing employee rights under workers� compensation laws, the Family and Medical Leave Act and disability laws. These areas overlap and employers may have to navigate through all three when dealing with a sick or injured worker. In this session, legal counsel will use a combination of lecture and case studies to help attendees better understand these legal requirements and how to avoid becoming a victim of this legal Bermuda Triangle.

With the ever-increasing numbers of retiring Baby Boomers anticipated over the next 15 or so years, organizations must deal with Succession Planning. The next generation (those now in their 30s and 40s) is only 2/3 the size of the Baby Boomer generation. In order to insure competent leadership, organizations need to invest in �Growing Their Own / A Strategy for Succession Planning.�

Determine how to leverage user generated content and social media trends to increase brand awareness and revenue. Your customers are talking about you online and you need to do more than listen to capture their business.

Participants will be provided with practical information concerning the development of an effective, viable and defensible Emergency Action Plan for a hotel fire. Using recent case studies, a fundamental emergency action plan for responding to a hotel fire will be provided that will be applicable to every hotel. This methodology can also serve as the basis for the development of other hotel emergency action plans.

The increasing trend of professionals leaving the hospitality industry in an attempt to better balance their work and personal lives is well known. This seminar presents the exciting results of a million dollar research project underway at Penn State University focusing on work-life balance, the hospitality workplace culture, and health in the U.S. hospitality industry, and what managers and owners need to know.

There is a serious problem facing businesses today, which has nothing to do with downsizing, global competition, stress or greed. Instead, it is the problem of four distinct generations working together and often colliding as their paths cross. Learning how to communicate with the different generations can eliminate many major confrontations and misunderstandings between employees and their supervisors. The most successful supervisors find a way to let every generation be heard. They recognize that no one has all the answers. This appreciation of diversity allows each group to contribute and be a part of the growth of the organization.

By taking a closer look at how Search Engines are evolving their ranking of websites, we will discuss the opportunities for hotels to capitalize on new Internet marketing opportunities. Presented with real life case studies, this workshop will cover everything you need to know to be highly competitive on the Internet using the latest trends and technologies. We will discuss everything from websites to blogs to online videos and RSS feeds.

This workshop will enhance the skills and knowledge of those who manage your human resources. Numerous topics will be covered, including: performance evaluations, labor law, employee discipline and HR strategies. �HR Basics� will bring together the fundamentals of HR practice, policies and employment laws that HR professionals and front-line managers need to know.