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.Hilton Recognizes the Top Performing Hotels of 2007


Hilton Showcases Best of the Best Hotels
with the Brand’s Annual Awards

BEVERLY HILLS, Calif.- April 16, 2008 - Hilton Hotels today announced the winners of its annual awards recognizing top performing North American hotels based on outstanding performance in the brand’s “Balanced Scorecard” rating system in areas such as customer loyalty, service, quality assurance and customer satisfaction ratings – as well as exemplary efforts in hotel renovation and diversity projects. 

“With a stellar 2007 behind us it’s once again time to recognize the exceptional work of some of our top hotels, those that work tirelessly to create a transformative experience for our guests,” said Jeff Diskin, senior vice president of brand management – Hilton Hotels and Resorts. “We believe that the key to creating positive guests experiences is to provide inspired service in a consistent and hassle-free manner. The winning hotels have done just that and are representative of the high standards to which we hold our brand.” 

The Connie Awards, named in honor of company founder Conrad Hilton, are awarded based on three key components, including: quality assurance audits measuring cleanliness, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel’s physical accommodations. 

The hotels to receive Awards are: 

CONNIE AWARDS: BEST OVERALL PERFORMANCE 
• Hilton Villahermosa & Conference Center: Airport Hotel 
• Hilton St. Petersburg Carillon: Commercial Hotel 
• Hilton Los Cabos Beach & Golf Resort: Resort Hotel 

CONTINUOUS IMPROVEMENT AWARD 
(Most year-over-year improvement in Balanced Scorecard results for Guest Loyalty, Overall Service, Physical Condition and Property Cleanliness) 
• Hilton New Orleans Airport: Airport Hotel 
• Hilton San Diego Mission Valley: Commercial Hotel 
• Hilton Myrtle Beach Resort: Resort Hotel 

DIAMOND GUEST ASSISTANCE AWARD 
(Best service recovery at property level measured by fewest number of guest complaints during prior year) 
• Hilton Belem, Brazil: Under 500 Rooms 
• Hilton Suites Toronto/Markham Conference Centre & Spa: 500 Rooms or Larger 

DIAMOND GUEST LOYALTY AWARD 
(Highest Guest Loyalty score based on year-end Balanced Scorecard) 
• Hilton Villahermosa & Conference Center: Under 500 Rooms 
• Hilton Boston Logan Airport: 500 Rooms or Larger 

DIAMOND HHONORS GUEST RECOGNITION AWARD 
(Best represents HHonors goals; recognizing HHonors guests, resolving issues and availability of HHonors redemption inventory) 
• Hilton Tucson El Conquistador Golf & Tennis Resort: Under 500 Rooms 
• Hilton Cincinnati Netherland Plaza: 500 Rooms or Larger 

DIAMOND PROPERTY RENOVATION AWARD 
(Renovation that best represents the “essence” of the Hilton brand) 
• Hilton San Diego Mission Bay Resort: Under 500 Rooms 
• Hilton Waikiki Prince Kuhio: 500 Rooms or Larger 

PERFORMANCE EXCELLENCE AWARD – FORMERLY “ALL GREEN ZONE AWARD” (Hotels that achieved all green zones on their Key Performance Indicator Goals) 
• Hilton Knoxville Airport 
• Hilton Miami Airport 
• Hilton Washington Dulles Airport 
• Hilton Greenville, SC 
• Hilton Suites Phoenix 
• Hilton Vancouver Airport 
• Hilton Naples 
• Hilton Alexandria Old Town 
• Hilton Cancun Beach & Golf Resort 

SERVICE AWARDS 

Hilton St. Petersburg Carillon 
-- Best Overall Service - for highest year-end Overall Service SALT score 
-- Problem-Free Hotel - for lowest percent of guests with problems on the year-end SALT score 
-- Most Hospitable Front Desk - for highest Most Helpful Front Desk Staff year-end SALT score 
-- Best Overall Room Service - for highest Overall Room Service Index year-end SALT score 

Hilton Villahermosa & Conference Center 
-- Best Overall Accommodations - for highest year-end Overall Accommodations SALT score 
-- Best Physical Condition - for highest Physical Condition score from hotel's most recent QA evaluation 
-- Best Overall Food & Beverage Experience - for highest Overall Food & Beverage Experience year-end SALT score 
-- Best Overall Restaurant - for highest Overall Restaurant year-end SALT score 

Hilton University of Florida Conference Center Gainesville 
-- Best Loyalty In Local Market - for highest Loyalty index score on the year-end SALT Rival Tracker 
-- Best Overall Service in Local Market - for highest Overall Service score on year-end SALT Rival Tracker 

Hilton Suites Phoenix 
-- Best Food & Beverage with Meetings - for highest Food & Beverage with Meeting year-end SALT score 

Hilton San Bernardino and Hilton Vancouver Washington 
-- Cleanest Hotel - for highest Cleanliness score from hotel's most recent QA evaluation 

SALES AWARDS 

REVPAR INDEX GROWTH AWARD 
(Highest year-over-year percentage gain in RevPAR Index growth as of year-end) 
• Hilton Villahermosa & Conference Center: Airport Hotel 
• Hilton Inn At Penn: Commercial Hotel 
• Hilton Whistler Resort & Spa: Resort Hotel 

ROVER REFERRALS AWARD 
(Highest number of Rover referrals sent during the calendar year) 
• Hilton Newark Airport: Under 500 Rooms 
• Hilton Americas-Houston: 500 Rooms or Larger 
ROVER REVENUE AWARD 
(Highest amount of Rover revenue booked during the calendar year) 
• Hilton Pleasanton at The Club: Under 500 Rooms 
• Hilton Chicago: 500 Rooms or Larger 

PERSONALIZED ON-LINE GROUPS AWARD 
(Highest number of POGs created during the calendar year) 
• Hilton Springfield, VA: Under 500 Rooms 
• Hilton Milwaukee City Center: 500 Rooms or Larger 

eEVENTS AWARD 
(Greatest revenue produced from the highest number of new eEvents accounts signed up during the calendar year) 
• Hilton Chicago O’Hare Airport: Airport Hotel 
• Hilton New York: Commercial Hotel 
• Hilton Waikoloa Village®: Resort Hotel 

HHONORS OCCUPANCY AWARD 
(Highest Hilton HHonors percentage of Occupancy during the calendar year) 
• Hilton Crystal City at Ronald Reagan National Airport: Airport Hotel 
• Hilton Sao Paulo Morumbi: Commercial Hotel 
• Hilton Melbourne Beach: Resort Hotel 

HILTON.COM AWARD 
(Best hilton.com site content (photography, descriptions, POGs, upgrades, off-site leisure, enhancements, etc.) 
• Hilton Atlanta Airport: Airport Hotel 
• Hilton Americas-Houston: Commercial Hotel 
• Hilton Myrtle Beach Resort: Resort Hotel 

About Hilton Hotels & Resorts 
With more than 500 hotels and resorts on six continents, Hilton continues to be an innovative leader in the full-service hospitality segment and one of the most recognized global names in the industry. Hilton’s belief that Travel Should Take You Places® celebrates a commitment to the guest experience and to the idea that travel can and should be transformative. Hilton’s variety of services, amenities and programs are designed to give guests more choice and control over their stays so they can be at their best, 24/7 whether they travel for business or leisure. Each unique Hilton hotel and resort was designed to reflect the sense of place of its location; each team member chosen to reflect the local culture and community. Start your journey at www.hilton.com available in English, Spanish and French. 

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Contact:

Hilton Hotels & Resorts
Denise Blaya, 310-205-7857
denise.blaya@hilton.com
http://www.hiltonworldwide.com 
 

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Also See: Hilton Recognizes the Top Performing Hotels of 2006 / February 2007
Hilton Hotels Names Its Top Hotel Performers for 2004 / March 2005
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