Hilton Showcases Best of the
Best Hotels
with the Brand’s Annual Awards
BEVERLY HILLS, Calif.- April 16, 2008 - Hilton Hotels today announced
the winners of its annual awards recognizing top performing North American
hotels based on outstanding performance in the brand’s “Balanced Scorecard”
rating system in areas such as customer loyalty, service, quality assurance
and customer satisfaction ratings – as well as exemplary efforts in hotel
renovation and diversity projects.
“With a stellar 2007 behind us it’s once again time to recognize the
exceptional work of some of our top hotels, those that work tirelessly
to create a transformative experience for our guests,” said Jeff Diskin,
senior vice president of brand management – Hilton Hotels and Resorts.
“We believe that the key to creating positive guests experiences is to
provide inspired service in a consistent and hassle-free manner. The winning
hotels have done just that and are representative of the high standards
to which we hold our brand.”
The Connie Awards, named in honor of company founder Conrad Hilton,
are awarded based on three key components, including: quality assurance
audits measuring cleanliness, condition and brand standards; customer scores
rating staff service; and customer service scores rating the quality of
the hotel’s physical accommodations.
The hotels to receive Awards are:
CONNIE AWARDS: BEST OVERALL PERFORMANCE
• Hilton Villahermosa & Conference Center: Airport Hotel
• Hilton St. Petersburg Carillon: Commercial Hotel
• Hilton Los Cabos Beach & Golf Resort: Resort Hotel
CONTINUOUS IMPROVEMENT AWARD
(Most year-over-year improvement in Balanced Scorecard results for
Guest Loyalty, Overall Service, Physical Condition and Property Cleanliness)
• Hilton New Orleans Airport: Airport Hotel
• Hilton San Diego Mission Valley: Commercial Hotel
• Hilton Myrtle Beach Resort: Resort Hotel
DIAMOND GUEST ASSISTANCE AWARD
(Best service recovery at property level measured by fewest number
of guest complaints during prior year)
• Hilton Belem, Brazil: Under 500 Rooms
• Hilton Suites Toronto/Markham Conference Centre & Spa: 500 Rooms
or Larger
DIAMOND GUEST LOYALTY AWARD
(Highest Guest Loyalty score based on year-end Balanced Scorecard)
• Hilton Villahermosa & Conference Center: Under 500 Rooms
• Hilton Boston Logan Airport: 500 Rooms or Larger
DIAMOND HHONORS GUEST RECOGNITION AWARD
(Best represents HHonors goals; recognizing HHonors guests, resolving
issues and availability of HHonors redemption inventory)
• Hilton Tucson El Conquistador Golf & Tennis Resort: Under 500
Rooms
• Hilton Cincinnati Netherland Plaza: 500 Rooms or Larger
DIAMOND PROPERTY RENOVATION AWARD
(Renovation that best represents the “essence” of the Hilton brand)
• Hilton San Diego Mission Bay Resort: Under 500 Rooms
• Hilton Waikiki Prince Kuhio: 500 Rooms or Larger
PERFORMANCE EXCELLENCE AWARD – FORMERLY “ALL GREEN ZONE AWARD”
(Hotels that achieved all green zones on their Key Performance Indicator
Goals)
• Hilton Knoxville Airport
• Hilton Miami Airport
• Hilton Washington Dulles Airport
• Hilton Greenville, SC
• Hilton Suites Phoenix
• Hilton Vancouver Airport
• Hilton Naples
• Hilton Alexandria Old Town
• Hilton Cancun Beach & Golf Resort
SERVICE AWARDS
Hilton St. Petersburg Carillon
-- Best Overall Service - for highest year-end Overall Service SALT
score
-- Problem-Free Hotel - for lowest percent of guests with problems
on the year-end SALT score
-- Most Hospitable Front Desk - for highest Most Helpful Front Desk
Staff year-end SALT score
-- Best Overall Room Service - for highest Overall Room Service Index
year-end SALT score
Hilton Villahermosa & Conference Center
-- Best Overall Accommodations - for highest year-end Overall Accommodations
SALT score
-- Best Physical Condition - for highest Physical Condition score from
hotel's most recent QA evaluation
-- Best Overall Food & Beverage Experience - for highest Overall
Food & Beverage Experience year-end SALT score
-- Best Overall Restaurant - for highest Overall Restaurant year-end
SALT score
Hilton University of Florida Conference Center Gainesville
-- Best Loyalty In Local Market - for highest Loyalty index score on
the year-end SALT Rival Tracker
-- Best Overall Service in Local Market - for highest Overall Service
score on year-end SALT Rival Tracker
Hilton Suites Phoenix
-- Best Food & Beverage with Meetings - for highest Food &
Beverage with Meeting year-end SALT score
Hilton San Bernardino and Hilton Vancouver Washington
-- Cleanest Hotel - for highest Cleanliness score from hotel's most
recent QA evaluation
SALES AWARDS
REVPAR INDEX GROWTH AWARD
(Highest year-over-year percentage gain in RevPAR Index growth as of
year-end)
• Hilton Villahermosa & Conference Center: Airport Hotel
• Hilton Inn At Penn: Commercial Hotel
• Hilton Whistler Resort & Spa: Resort Hotel
ROVER REFERRALS AWARD
(Highest number of Rover referrals sent during the calendar year)
• Hilton Newark Airport: Under 500 Rooms
• Hilton Americas-Houston: 500 Rooms or Larger
ROVER REVENUE AWARD
(Highest amount of Rover revenue booked during the calendar year)
• Hilton Pleasanton at The Club: Under 500 Rooms
• Hilton Chicago: 500 Rooms or Larger
PERSONALIZED ON-LINE GROUPS AWARD
(Highest number of POGs created during the calendar year)
• Hilton Springfield, VA: Under 500 Rooms
• Hilton Milwaukee City Center: 500 Rooms or Larger
eEVENTS AWARD
(Greatest revenue produced from the highest number of new eEvents accounts
signed up during the calendar year)
• Hilton Chicago O’Hare Airport: Airport Hotel
• Hilton New York: Commercial Hotel
• Hilton Waikoloa Village®: Resort Hotel
HHONORS OCCUPANCY AWARD
(Highest Hilton HHonors percentage of Occupancy during the calendar
year)
• Hilton Crystal City at Ronald Reagan National Airport: Airport Hotel
• Hilton Sao Paulo Morumbi: Commercial Hotel
• Hilton Melbourne Beach: Resort Hotel
HILTON.COM AWARD
(Best hilton.com site content (photography, descriptions, POGs, upgrades,
off-site leisure, enhancements, etc.)
• Hilton Atlanta Airport: Airport Hotel
• Hilton Americas-Houston: Commercial Hotel
• Hilton Myrtle Beach Resort: Resort Hotel
About Hilton Hotels & Resorts
With more than 500 hotels and resorts on six continents, Hilton continues
to be an innovative leader in the full-service hospitality segment and
one of the most recognized global names in the industry. Hilton’s belief
that Travel Should Take You Places® celebrates a commitment to the
guest experience and to the idea that travel can and should be transformative.
Hilton’s variety of services, amenities and programs are designed to give
guests more choice and control over their stays so they can be at their
best, 24/7 whether they travel for business or leisure. Each unique Hilton
hotel and resort was designed to reflect the sense of place of its location;
each team member chosen to reflect the local culture and community. Start
your journey at www.hilton.com available in English, Spanish and French. |
