Hilton Showcases Best of the
Best Hotels
with the Brand�s Annual Awards
BEVERLY HILLS, Calif.- April 16, 2008 - Hilton Hotels today announced
the winners of its annual awards recognizing top performing North American
hotels based on outstanding performance in the brand�s �Balanced Scorecard�
rating system in areas such as customer loyalty, service, quality assurance
and customer satisfaction ratings � as well as exemplary efforts in hotel
renovation and diversity projects.
�With a stellar 2007 behind us it�s once again time to recognize the
exceptional work of some of our top hotels, those that work tirelessly
to create a transformative experience for our guests,� said Jeff Diskin,
senior vice president of brand management � Hilton Hotels and Resorts.
�We believe that the key to creating positive guests experiences is to
provide inspired service in a consistent and hassle-free manner. The winning
hotels have done just that and are representative of the high standards
to which we hold our brand.�
The Connie Awards, named in honor of company founder Conrad Hilton,
are awarded based on three key components, including: quality assurance
audits measuring cleanliness, condition and brand standards; customer scores
rating staff service; and customer service scores rating the quality of
the hotel�s physical accommodations.
The hotels to receive Awards are:
CONNIE AWARDS: BEST OVERALL PERFORMANCE
� Hilton Villahermosa & Conference Center: Airport Hotel
� Hilton St. Petersburg Carillon: Commercial Hotel
� Hilton Los Cabos Beach & Golf Resort: Resort Hotel
CONTINUOUS IMPROVEMENT AWARD
(Most year-over-year improvement in Balanced Scorecard results for
Guest Loyalty, Overall Service, Physical Condition and Property Cleanliness)
� Hilton New Orleans Airport: Airport Hotel
� Hilton San Diego Mission Valley: Commercial Hotel
� Hilton Myrtle Beach Resort: Resort Hotel
DIAMOND GUEST ASSISTANCE AWARD
(Best service recovery at property level measured by fewest number
of guest complaints during prior year)
� Hilton Belem, Brazil: Under 500 Rooms
� Hilton Suites Toronto/Markham Conference Centre & Spa: 500 Rooms
or Larger
DIAMOND GUEST LOYALTY AWARD
(Highest Guest Loyalty score based on year-end Balanced Scorecard)
� Hilton Villahermosa & Conference Center: Under 500 Rooms
� Hilton Boston Logan Airport: 500 Rooms or Larger
DIAMOND HHONORS GUEST RECOGNITION AWARD
(Best represents HHonors goals; recognizing HHonors guests, resolving
issues and availability of HHonors redemption inventory)
� Hilton Tucson El Conquistador Golf & Tennis Resort: Under 500
Rooms
� Hilton Cincinnati Netherland Plaza: 500 Rooms or Larger
DIAMOND PROPERTY RENOVATION AWARD
(Renovation that best represents the �essence� of the Hilton brand)
� Hilton San Diego Mission Bay Resort: Under 500 Rooms
� Hilton Waikiki Prince Kuhio: 500 Rooms or Larger
PERFORMANCE EXCELLENCE AWARD � FORMERLY �ALL GREEN ZONE AWARD�
(Hotels that achieved all green zones on their Key Performance Indicator
Goals)
� Hilton Knoxville Airport
� Hilton Miami Airport
� Hilton Washington Dulles Airport
� Hilton Greenville, SC
� Hilton Suites Phoenix
� Hilton Vancouver Airport
� Hilton Naples
� Hilton Alexandria Old Town
� Hilton Cancun Beach & Golf Resort
SERVICE AWARDS
Hilton St. Petersburg Carillon
-- Best Overall Service - for highest year-end Overall Service SALT
score
-- Problem-Free Hotel - for lowest percent of guests with problems
on the year-end SALT score
-- Most Hospitable Front Desk - for highest Most Helpful Front Desk
Staff year-end SALT score
-- Best Overall Room Service - for highest Overall Room Service Index
year-end SALT score
Hilton Villahermosa & Conference Center
-- Best Overall Accommodations - for highest year-end Overall Accommodations
SALT score
-- Best Physical Condition - for highest Physical Condition score from
hotel's most recent QA evaluation
-- Best Overall Food & Beverage Experience - for highest Overall
Food & Beverage Experience year-end SALT score
-- Best Overall Restaurant - for highest Overall Restaurant year-end
SALT score
Hilton University of Florida Conference Center Gainesville
-- Best Loyalty In Local Market - for highest Loyalty index score on
the year-end SALT Rival Tracker
-- Best Overall Service in Local Market - for highest Overall Service
score on year-end SALT Rival Tracker
Hilton Suites Phoenix
-- Best Food & Beverage with Meetings - for highest Food &
Beverage with Meeting year-end SALT score
Hilton San Bernardino and Hilton Vancouver Washington
-- Cleanest Hotel - for highest Cleanliness score from hotel's most
recent QA evaluation
SALES AWARDS
REVPAR INDEX GROWTH AWARD
(Highest year-over-year percentage gain in RevPAR Index growth as of
year-end)
� Hilton Villahermosa & Conference Center: Airport Hotel
� Hilton Inn At Penn: Commercial Hotel
� Hilton Whistler Resort & Spa: Resort Hotel
ROVER REFERRALS AWARD
(Highest number of Rover referrals sent during the calendar year)
� Hilton Newark Airport: Under 500 Rooms
� Hilton Americas-Houston: 500 Rooms or Larger
ROVER REVENUE AWARD
(Highest amount of Rover revenue booked during the calendar year)
� Hilton Pleasanton at The Club: Under 500 Rooms
� Hilton Chicago: 500 Rooms or Larger
PERSONALIZED ON-LINE GROUPS AWARD
(Highest number of POGs created during the calendar year)
� Hilton Springfield, VA: Under 500 Rooms
� Hilton Milwaukee City Center: 500 Rooms or Larger
eEVENTS AWARD
(Greatest revenue produced from the highest number of new eEvents accounts
signed up during the calendar year)
� Hilton Chicago O�Hare Airport: Airport Hotel
� Hilton New York: Commercial Hotel
� Hilton Waikoloa Village®: Resort Hotel
HHONORS OCCUPANCY AWARD
(Highest Hilton HHonors percentage of Occupancy during the calendar
year)
� Hilton Crystal City at Ronald Reagan National Airport: Airport Hotel
� Hilton Sao Paulo Morumbi: Commercial Hotel
� Hilton Melbourne Beach: Resort Hotel
HILTON.COM AWARD
(Best hilton.com site content (photography, descriptions, POGs, upgrades,
off-site leisure, enhancements, etc.)
� Hilton Atlanta Airport: Airport Hotel
� Hilton Americas-Houston: Commercial Hotel
� Hilton Myrtle Beach Resort: Resort Hotel
About Hilton Hotels & Resorts
With more than 500 hotels and resorts on six continents, Hilton continues
to be an innovative leader in the full-service hospitality segment and
one of the most recognized global names in the industry. Hilton�s belief
that Travel Should Take You Places® celebrates a commitment to the
guest experience and to the idea that travel can and should be transformative.
Hilton�s variety of services, amenities and programs are designed to give
guests more choice and control over their stays so they can be at their
best, 24/7 whether they travel for business or leisure. Each unique Hilton
hotel and resort was designed to reflect the sense of place of its location;
each team member chosen to reflect the local culture and community. Start
your journey at www.hilton.com available in English, Spanish and French. |