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.Hilton Recognizes the Top Performing Hotels of 2007


Hilton Showcases Best of the Best Hotels
with the Brand�s Annual Awards

BEVERLY HILLS, Calif.- April 16, 2008 - Hilton Hotels today announced the winners of its annual awards recognizing top performing North American hotels based on outstanding performance in the brand�s �Balanced Scorecard� rating system in areas such as customer loyalty, service, quality assurance and customer satisfaction ratings � as well as exemplary efforts in hotel renovation and diversity projects. 

�With a stellar 2007 behind us it�s once again time to recognize the exceptional work of some of our top hotels, those that work tirelessly to create a transformative experience for our guests,� said Jeff Diskin, senior vice president of brand management � Hilton Hotels and Resorts. �We believe that the key to creating positive guests experiences is to provide inspired service in a consistent and hassle-free manner. The winning hotels have done just that and are representative of the high standards to which we hold our brand.� 

The Connie Awards, named in honor of company founder Conrad Hilton, are awarded based on three key components, including: quality assurance audits measuring cleanliness, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel�s physical accommodations. 

The hotels to receive Awards are: 

CONNIE AWARDS: BEST OVERALL PERFORMANCE 
� Hilton Villahermosa & Conference Center: Airport Hotel 
� Hilton St. Petersburg Carillon: Commercial Hotel 
� Hilton Los Cabos Beach & Golf Resort: Resort Hotel 

CONTINUOUS IMPROVEMENT AWARD 
(Most year-over-year improvement in Balanced Scorecard results for Guest Loyalty, Overall Service, Physical Condition and Property Cleanliness) 
� Hilton New Orleans Airport: Airport Hotel 
� Hilton San Diego Mission Valley: Commercial Hotel 
� Hilton Myrtle Beach Resort: Resort Hotel 

DIAMOND GUEST ASSISTANCE AWARD 
(Best service recovery at property level measured by fewest number of guest complaints during prior year) 
� Hilton Belem, Brazil: Under 500 Rooms 
� Hilton Suites Toronto/Markham Conference Centre & Spa: 500 Rooms or Larger 

DIAMOND GUEST LOYALTY AWARD 
(Highest Guest Loyalty score based on year-end Balanced Scorecard) 
� Hilton Villahermosa & Conference Center: Under 500 Rooms 
� Hilton Boston Logan Airport: 500 Rooms or Larger 

DIAMOND HHONORS GUEST RECOGNITION AWARD 
(Best represents HHonors goals; recognizing HHonors guests, resolving issues and availability of HHonors redemption inventory) 
� Hilton Tucson El Conquistador Golf & Tennis Resort: Under 500 Rooms 
� Hilton Cincinnati Netherland Plaza: 500 Rooms or Larger 

DIAMOND PROPERTY RENOVATION AWARD 
(Renovation that best represents the �essence� of the Hilton brand) 
� Hilton San Diego Mission Bay Resort: Under 500 Rooms 
� Hilton Waikiki Prince Kuhio: 500 Rooms or Larger 

PERFORMANCE EXCELLENCE AWARD � FORMERLY �ALL GREEN ZONE AWARD� (Hotels that achieved all green zones on their Key Performance Indicator Goals) 
� Hilton Knoxville Airport 
� Hilton Miami Airport 
� Hilton Washington Dulles Airport 
� Hilton Greenville, SC 
� Hilton Suites Phoenix 
� Hilton Vancouver Airport 
� Hilton Naples 
� Hilton Alexandria Old Town 
� Hilton Cancun Beach & Golf Resort 

SERVICE AWARDS 

Hilton St. Petersburg Carillon 
-- Best Overall Service - for highest year-end Overall Service SALT score 
-- Problem-Free Hotel - for lowest percent of guests with problems on the year-end SALT score 
-- Most Hospitable Front Desk - for highest Most Helpful Front Desk Staff year-end SALT score 
-- Best Overall Room Service - for highest Overall Room Service Index year-end SALT score 

Hilton Villahermosa & Conference Center 
-- Best Overall Accommodations - for highest year-end Overall Accommodations SALT score 
-- Best Physical Condition - for highest Physical Condition score from hotel's most recent QA evaluation 
-- Best Overall Food & Beverage Experience - for highest Overall Food & Beverage Experience year-end SALT score 
-- Best Overall Restaurant - for highest Overall Restaurant year-end SALT score 

Hilton University of Florida Conference Center Gainesville 
-- Best Loyalty In Local Market - for highest Loyalty index score on the year-end SALT Rival Tracker 
-- Best Overall Service in Local Market - for highest Overall Service score on year-end SALT Rival Tracker 

Hilton Suites Phoenix 
-- Best Food & Beverage with Meetings - for highest Food & Beverage with Meeting year-end SALT score 

Hilton San Bernardino and Hilton Vancouver Washington 
-- Cleanest Hotel - for highest Cleanliness score from hotel's most recent QA evaluation 

SALES AWARDS 

REVPAR INDEX GROWTH AWARD 
(Highest year-over-year percentage gain in RevPAR Index growth as of year-end) 
� Hilton Villahermosa & Conference Center: Airport Hotel 
� Hilton Inn At Penn: Commercial Hotel 
� Hilton Whistler Resort & Spa: Resort Hotel 

ROVER REFERRALS AWARD 
(Highest number of Rover referrals sent during the calendar year) 
� Hilton Newark Airport: Under 500 Rooms 
� Hilton Americas-Houston: 500 Rooms or Larger 
ROVER REVENUE AWARD 
(Highest amount of Rover revenue booked during the calendar year) 
� Hilton Pleasanton at The Club: Under 500 Rooms 
� Hilton Chicago: 500 Rooms or Larger 

PERSONALIZED ON-LINE GROUPS AWARD 
(Highest number of POGs created during the calendar year) 
� Hilton Springfield, VA: Under 500 Rooms 
� Hilton Milwaukee City Center: 500 Rooms or Larger 

eEVENTS AWARD 
(Greatest revenue produced from the highest number of new eEvents accounts signed up during the calendar year) 
� Hilton Chicago O�Hare Airport: Airport Hotel 
� Hilton New York: Commercial Hotel 
� Hilton Waikoloa Village®: Resort Hotel 

HHONORS OCCUPANCY AWARD 
(Highest Hilton HHonors percentage of Occupancy during the calendar year) 
� Hilton Crystal City at Ronald Reagan National Airport: Airport Hotel 
� Hilton Sao Paulo Morumbi: Commercial Hotel 
� Hilton Melbourne Beach: Resort Hotel 

HILTON.COM AWARD 
(Best hilton.com site content (photography, descriptions, POGs, upgrades, off-site leisure, enhancements, etc.) 
� Hilton Atlanta Airport: Airport Hotel 
� Hilton Americas-Houston: Commercial Hotel 
� Hilton Myrtle Beach Resort: Resort Hotel 

About Hilton Hotels & Resorts 
With more than 500 hotels and resorts on six continents, Hilton continues to be an innovative leader in the full-service hospitality segment and one of the most recognized global names in the industry. Hilton�s belief that Travel Should Take You Places® celebrates a commitment to the guest experience and to the idea that travel can and should be transformative. Hilton�s variety of services, amenities and programs are designed to give guests more choice and control over their stays so they can be at their best, 24/7 whether they travel for business or leisure. Each unique Hilton hotel and resort was designed to reflect the sense of place of its location; each team member chosen to reflect the local culture and community. Start your journey at www.hilton.com available in English, Spanish and French. 

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Contact:

Hilton Hotels & Resorts
Denise Blaya, 310-205-7857
[email protected]
http://www.hiltonworldwide.com 
 

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Also See: Hilton Recognizes the Top Performing Hotels of 2006 / February 2007
Hilton Hotels Names Its Top Hotel Performers for 2004 / March 2005
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