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Hilton's Mid-priced Brand, Hilton Garden Inn, Names the 2007
Best of the Brand Winners
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The Hilton Garden Inn Chicago O’Hare Airport
Recognized as the 2007 Hotel of the Year
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BEVERLY HILLS, Calif., April 21, 2008 – Hilton Garden Inn®, the award-winning upscale mid-priced brand that’s part of the Hilton Family of Hotels today announced its top hotel performance award winners for 2007.   Awards were presented based on year-end scores and results from the Hilton Garden Inn Balanced Scorecard, a tool used by the brand to measure and track overall performance of each Hilton Garden Inn hotel in various key performance indicators: Satisfaction and Loyalty Tracking (SALT) survey, Quality Assurance, and Brand Management and Product Standards.

“We are proud to recognize the following hotels that have delivered quality, consistency and value to our guests. I would also like to commend our owners, general managers and team members because it is through their dedication and enthusiasm that we are able to drive the success of our brand,” said Adrian Kurre, senior vice president – brand management, Hilton Garden Inn. 

2007 HOTEL OF THE YEAR – HILTON GARDEN INN CHICAGO O’HARE AIRPORT
The Hilton Garden Inn Chicago O’Hare Airport – Ill., was recognized as the 2007 Hotel of the Year, as a result of their top overall 2007 results on the Balanced Scorecard.  The hotel ranked above all other 350+ Hilton Garden Inn hotels in several categories including overall service, loyalty and brand standards compliance.

GUEST LOYALTY AWARD 
The Hilton Garden Inn Joplin – Mo., was recognized with the Guest Loyalty Award which maintained the highest year-to-date scores for a 12-month period - systemwide - on the brand's SALT survey. 

MOST IMPROVED LOYALTY AWARD
The Most Improved Loyalty Award was presented to the Hilton Garden Inn Philadelphia City Center – Pa., for an increase in Loyalty Scores in 2007. 

MOST IMPROVED HOTEL AWARD
The Hilton Garden Inn Philadelphia City Center – Pa., received the Most Improved Hotel Award having shown the greatest improvement in their Balanced Scorecard over a 12-month period from 2007 to 2008 – achieving a score that was equal or greater than the brand system average in all categories. 

HILTON HHONORS® LOYALTY AWARD
The Hilton HHonors Loyalty Award was presented to the Hilton Garden Inn Anderson – SC, with Hilton HHonors® reservation contribution above the brand average and their Satisfaction and Loyalty Tracking scores for those same HHonors members also far exceeding brand averages. 

RAMP-UP AWARD
The Hilton Garden Inn Solomons – Md., was awarded the brand’s Ramp-Up Award for 2007. The hotel achieved 100% market penetration in Occupancy, ADR and REVPAR the quickest and maintained it to date.

BEST COMMUNITY SERVICE PROJECT AWARD
The Hilton Garden Inn Victorville – Calif., was presented with the brand’s Best Community Service Project award for their many involvements in the Victorville community, including incorporating the “Watch Our Children Grow Day” in conjunction with their Grow A School Garden event at the hotel where local children experienced planting a garden, enjoyed a swim in the hotel pool, ate a BBQ meal cooked by the local fire department and received a backpack filled with school supplies.  In addition, the hotel also hosted a Holiday Extravaganza with Victor Valley Hospital and raised $10,000 towards the expansion of the Neo-Natal Intensive unit. 

PROBLEM RESOLUTION AWARD
The Hilton Garden Inn Columbia/Harbison – SC, was presented with the Problem Resolution Award for receiving the highest overall service recovery through the 2007 SALT. 

PROBLEM AVOIDANCE AWARD
The Hilton Garden Inn Mobile East Bay/Daphne – Ala., received the Problem Avoidance Award for taking initiative to be proactive in their CRM (Customer Really Matters) initiatives and overall service that their percentage in problem avoidance with guests is well below the brand average.

HIGHEST OVERALL QUALITY ASSURANCE
The Hilton Garden Inn Carlsbad Beach – Calif., achieved the highest score combined in 2007 and was recognized as the hotel with the Highest Overall Quality Assurance Score. 

In addition to performance based awards, the following awards were also presented:

2007 BARBARA BEJAN GENERAL MANAGER OF THE YEAR AWARD
Steve Steinberg, general manager of the Hilton Garden Inn Fairfax – Va.., received the Barbara Bejan General Manager of the Year Award.  Steve was selected from several nominations by Hilton Garden Inn hotel owners, regional directors and brand support teams across the country. According to Kurre, “The team at the Hilton Garden Inn Fairfax has described Steve as a motivated team leader who knows how to get things done and his hotel’s Balanced Scorecard reflects Steve and his team’s use of Ultimate Leadership throughout the property.”

DIRECTOR OF SALES (DOS) OF THE YEAR
Christine Chapin – Hilton Garden Inn Portland Downtown Waterfront, Maine 

ROVER CHAMPION OF THE YEAR
John Charles –  Hilton Garden Inn Chicago Downtown Magnificent Mile, Chicago, Ill.

HILTON SALES WORLDWIDE PARTNER OF THE YEAR
Barbara Jacobs – Hilton Garden Inn Houston/Northwest, Houston, Texas

e-SALES CHAMPION OF THE YEAR
Linda Chandler –  Hilton Garden Inn Arlington Courthouse, Arlington, Va.

With more than 350 locations throughout North America and Europe, Hilton Garden Inn provides the products and offerings to help guests prepare for their big day. Signature brand amenities include the Garden Sleep System® that enables guests to adjust the firmness and softness of the bed; ergonomic Mirra® chair by Herman Miller; a full service restaurant serving freshly cooked-to-order breakfast and evening room service; the 24-hour Pavilion Pantry® convenience market featuring a variety of snack options, microwaveable meals and a selection of beverages and sundries; complimentary high-speed Internet access and remote printing to the hotel’s business center and a complimentary workout facility featuring state-of-the-art cardiovascular and strength training equipment. So whether on the road for personal or business reasons, Hilton Garden Inn offers the amenities and services for travelers to sleep deep, stay fit, eat well and work smart while on the road. 

To find out more about Hilton Garden Inn locations across North America and Europe or to find your next getaway, visit www.HGI.com.

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Contact:

Agnes Sibal
Hilton Garden Inn Brand Communications
310-205-4545
agnes.sibal@hilton.com
 

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Also See: The Hilton Garden Inn Brand Names Top Hotel Performance Winners for 2006; The Hilton Garden Inn Carlsbad Beach – Calif., Recognized as the 2006 Hotel of the Year / March 2007
Barbara Bejan Named Vice President, International Brand Performance Support for Hilton Garden Inn / July 2007
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