News for the Hospitality Executive
ElevenPS Delivers Self-Service Document Processing
for the Hotel Business Center
|Portland, Ore. – April 16, 2008 – Eleven Wireless, a leader
in on-demand software and technology services for hotel broadband networks,
unveils a self-service, business center multifunction laser printer for
the hospitality market. Called ElevenPS, the all-in-one system takes
advantage of Lexmark’s new Embedded Solutions Framework (eSF) to generate
revenue from the copy, fax, and e-mail activity of guests.
Like Eleven’s other business center products, the solution is fully monitored, managed and tightly integrated with guest high-speed Internet access. For the first time, hotels can deliver a consistent brand experience throughout the business center and on guest laptops. Hoteliers have the ability to centrally control, track and report on usage and revenue from both their business centers and guest Internet access.
“ElevenPS is an additional tool for hoteliers enabling them to drive greater revenue and guest satisfaction by expanding their technology offerings and delivering a consistent, reliable, and easy-to-use guest experience in their business center,” said Andrew Yorra, chief operating officer of Eleven. “Integration with high-speed Internet access means that guests receive the same benefits no matter where they are in the hotel.”
Fully integrated with ElevenOS, the company’s flagship centralized billing and authentication system for guest high-speed Internet access, all ElevenPS systems are monitored, upgraded, and managed at the Eleven network operations center, taking the burden of maintenance and management away from the hotel. This industry-leading combination allows hoteliers to configure, manage, report and reconcile usage for all aspects of their business center and guest broadband network through a single web-based application that is accessible anywhere.
“The integration with ElevenOS allows hotels to view their total usage and revenue generated across both their guest Internet service and their entire business center,” Yorra said. “Hotel management companies can instantly report on their business center and guest Internet service revenue across all of their hotels while brands can easily and centrally control their branding and guest experience across all of their properties.”
Effortless Guest Experience
The high-quality, full-color LCD display on ElevenPS offers a user-friendly interface and a compelling marketing channel. The multifunction solution features: printing and copying up to 50 pages per minute; flatbed and multi-page scanning; 33.6 Kbps Fax modem; and USB and 10/100 Base-TX connectivity.
From the initial screen, users are shown a customizable logo, as well as the pricing for the system. There they may swipe a credit card or manually enter their payment information. Hotels also have the option of providing guests VIP access cards for complimentary usage. At the end of their session users have the option to print or email a receipt (or both).
Should questions or service issues arise, comprehensive on-screen help documentation can be accessed at any time by clicking the question mark “?” on the screen. Eleven’s 24/7 support staff may also address guest issues immediately; providing assistance on the use of the system or refunding all or part of credit card charges. All charges and refunds are tracked in ElevenOS for accurate reporting and auditing.
“Business travelers demand access to advanced technology so that they may stay productive on the road. Eleven is committed to developing solutions that meet this demand and to enhance the overall experience for guests,” Yorra said. “ElevenPS is an innovative addition to our product portfolio offering best-of-breed broadband and complete business center solutions to hotels around the world.”
The ElevenPS software is available on a number of monochrome and color Lexmark multifunction laser devices, including the compact X646e and the full-color X782e. All of Eleven’s solutions are CISP (Cardholder Information Security Program) compliant to maintain the highest cardholder-security standards.