"The IH/M&RS presents an opportunity each year for attendees to source new products, learn about emerging trends in a classroom setting and network with peers - all under one roof," said Christian Falkenberg, show manager. "This market is truly a one-stop-shopping experience, where industry professionals can fulfill all their product and professional development needs."

Education 

The program begins on Saturday, November 10, with the Hospitality Leadership Forum, a full day conference addressing such topics as "Web-based Guest Feedback: People are Talking About Your Hotel," "Data Security and PCI Standards: Making Sure Your Organization is Protected and Compliant," "The Context of Leadership: First Look at Who Your Followers Are," "Going Green Initiative" and "Cap-Ex: A Study of Capital Expenditures in the Hotel Industry." Hospitality Leadership Forum program content targets senior level hospitality managers and offers new approaches for human resources, sales and marketing, leadership and more.

Political powerhouse couple Mary Matalin and James Carville will present the keynote address during the 2007 Hospitality Leadership Forum, from 12:45 - 2:15 pm, on Saturday, November 10. The presentation will offer attendees an enlightening and entertaining look at today's most important political issues, as well as a behind-the-scenes look at Washington politics. Matalin and Carville will combine their unique experiences as political insiders to provide the audience with a candid analysis of today's hot button issues from both sides, setting the stage for a highly-charged exchange of political views. The complete Hospitality Leadership Forum will feature 11 programs, including the highly-acclaimed "CEO Leadership Panel" and "U.S. Lodging Industry Summit Panel," both led by notable hospitality industry leaders. Tickets are $129 per person, and available online at www.ihmrs.com. 

Seminars will continue throughout Sunday, November 11, and Monday, November 12, addressing such topics as "Personalizing Guest Experiences to Increase Market Share," "Women in Lodging: A View from the Top," "Etiquette is THE Essential Executive Accessory," "Greening Operations: How to Run a More Profitable Enterprise Without Compromising Guest Satisfaction" and "Next Generation E-Business - Issues and Opportunities."

In addition, foodservice-focused programs will include "Late-Breaking News from the 21st Century Kitchen: Innovative Equipment, Technologies and Techniques," "Designing a Kitchen that Works," "Food Arts' Annual Trends Survey," "Sex and the Restaurant World" and "Green Your Restaurant the Smart Way."

Seminars taking place on Sunday, November 11, and Monday, November 12, are free of charge for registered attendees of the International Hotel/Motel & Restaurant Show. Registration is $30 through October 12, and $50 after this date, and available online at www.ihmrs.com. 

Culinary Presentations

Renowned chefs will entertain attendees in the IH/M&RS Demonstration Kitchen on Sunday, November 11, and Monday, November 12, where both pastry and traditional cooking techniques will be demonstrated and samples of the finished products will be offered to participants. The Societé Culinaire Philanthropique will present two pastry demonstrations, and Food Arts magazine will reveal the signature techniques of Chef Josh DeChellis of Bar Fry, who will demonstrate four preparations of flavorful half-cured fish. Food Arts will offer a second demonstration of a Tuscan steak dinner by Chef Cesare Casella of Maremma Trattoria Toascana. The ICA-ACF Big Apple Chapter will round out the demonstration schedule with two presentations - "Is Sous Vide Legal?" and "How Middle Eastern Filo Dough Traveled through the Balkans to Become Viennese Strudel." Demonstrations are open to the public on Sunday, November 11, and Monday, November 12.

Events

The return of Late Night with IH/M&RS at B.B. King Blues Club and Grill on Sunday, November 11, will offer attendees an opportunity to network with peers in a fun-filled atmosphere. Hosted by the American Hotel & Lodging Association Allied Executive Committee, the event will feature live music, hors d'oeuvres and drinks from 9:00 pm - midnight. Tickets are $60 per person, and can be purchased online at www.ihmrs.com.

Networking among the hospitality design community will highlight the 27th annual Gold Key Awards for Excellence in Hospitality Design, where the year's most lavish and innovative new restaurants and hotels will be celebrated. The finalists and winners - as well as "Designer of the Year" HBA/Hirsch Bedner Associates - will be honored at the Gold Key Awards Breakfast on Monday, November 12, 7:30 - 9:30 am, at New York City's Mandarin Oriental Hotel. Tickets are $75 each, and available online at www.ihmrs.com/goldkey/breakfast.html. Proceeds from the breakfast will benefit the scholarship fund of NEWH, Inc., the Hospitality Industry Network.

Saturday, November 10

9:00 - 10:30 am
Hospitality Leadership Forum - Keynote Seminar: CEO Leadership Panel
Room: 1E07/08
Each year, more and more changes occur in the travel industry; therefore, it is important to keep current and know what those industry changes entail. These leaders will conduct a candid discussion on the issues facing the travel industry today, while giving perspective on the future path of the industry. Moderator: Jim Burba, Advisor, Horwath HTL, and President, Burba Hotel Network. Lodging Industry Panelists: Gerald Lawless, Executive Chairman, Jumeirah Group; and Jay S. Witzel, President & CEO, Carlson Hotels Worldwide. Restaurant Industry Panelist: Richard E. Rivera, FMP, Chairman, National Restaurant Association and President & Chief Executive Officer, Rubicon Enterprises, LLC. Green Initiative Panelist: Chris Smith, CEO, U.S. Green Building Council.

10:30 - 11:00 am
Networking Coffee Break
Special Events Hall Concourse

11:00 am - 12:30 pm
Hospitality Leadership Forum - Keynote: U.S. Lodging Industry Summit Panel
Room: 1E07/08
Our presenters are recognized experts in their disciplines who will supply a wealth of cutting-edge data for five key business segments. This forum will offer information on seasonal performance and future trends, forming a complete picture to help hoteliers plan strategies as the industry continues to find its footing in a recovering economy. Moderator: Robert L. Steele, III, Chairman of the Board, American Hotel & Lodging Association and General Manager, Grand Hyatt Tampa Bay. Panelists: Supply Side Trends - Patrick H. Ford, President, Lodging Econometrics; Operating Performance - Mark V. Lomanno, President, Smith Travel Research; Economic Overview - Warren Marr, Director, PricewaterhouseCoopers LLP; Consumer Behavior - Douglas K. Shifflet, President & CEO, D.K. Shifflet & Associates, Ltd.; Consumer Trends - Peter Yesawich, Ph.D., Chairman & CEO, Ypartnership. 

12:45 - 2:15 pm
Hospitality Leadership Forum - Keynote Luncheon: "All's Fair: Love, War and Politics"
Room: Special Events Hall
In this highly popular joint presentation, Washington's best-loved couple - James Carville and Mary Matalin - will provide the audience with an enlightening and entertaining look at today's most important political issues, as well as a behind-the-scenes look at Washington politics. Co-authors of the national best-seller "All's Fair: Love, War & Running for President", both Carville and Matalin are key players on the national political stage, having between them worked for every president over the last 25 years. In this presentation, Carville and Matalin will combine their unique experience as perennial political insiders to provide the audience with a stimulating, candid and provocative analysis of the day's headlines and today's hot button political issues from both sides of the aisle for a lively and engaging exchange of political views.

2:30 - 3:30 pm
Hospitality Leadership Forum - "H2B or Not2B?"
Room: 1E06
The H-2B visa program has recently been the subject of considerable attention both by users of the program and lawmakers in Washington. Learn from various professionals on how to apply for and utilize this valuable but complicated program and find out what changes may take place in the future. Moderator: Cindy Clark, Director of Human Resources, The Broadmoor. Panelists: Shawn McBurney, Senior Vice President of Governmental Affairs, American Hotel & Lodging Association; and Andria L. Ryan, Attorney, Fisher & Phillips LLP.

2:30 - 3:30 pm
Hospitality Leadership Forum - "Operators Face the Hot Button Issues" 
Presented by Lodging Hospitality magazine
Room: 1E09
A panel of leading general managers and hotel company executives face the tough issues affecting all lodging properties. Among other topics, the group will discuss labor shortages and rising labor costs; immigration reform and its effect on the hotel industry; the greening of the hotel industry; the present and future role of food and beverage in hotel profitability; concerns over overbuilding; and the future of hotel technology. They won't agree on all issues, but they'll be honest, informative and interesting. Moderator: Ed Watkins, Editor, Lodging Hospitality. Panelists: Vijay Dandapani, Chief Operating Officer, Apple Core Hotels; John Fitzpatrick, CEO North America, Fitzpatrick Hotel Group; Eric Long, General Manager, The Waldorf=Astoria; Cristina Lussi, Vice President, Sales & Marketing, Crowne Plaza Resort & Golf Club Lake Placid; Anthony Mangano, Vice President & General Manager, Ramada Inn Syracuse; and Gene Rupnik, CHA, President, Rupnik Hospitality Management, LLC. 

2:30 - 3:30 pm
Hospitality Leadership Forum - "Generating More Than Revenue From Your Food & Beverage Operation"
Presented by Hotel Business magazine
Room: 1D03/04
This session will invite discussion on potential advantages of a successful food and beverage operation, such as making the hotel more of a destination, creating positive word-of-mouth and increasing guest satisfaction. Moderator: Dennis Nessler, Managing Editor, Hotel Business. Panelists: Michael Beam, HVS Food & Beverage Services; Terry Bickhardt, Waterford Hotel Group; and Fernando Salazar, Wyndham Hotels & Resorts.

2:30 - 3:30 pm
Hospitality Leadership Forum - "Web-based Guest Feedback: People are Talking about Your Hotel!"
Room: 1E17
As the Internet continues to grow in importance as a booking and travel research tool, many Websites allow visitors to comment or grade their travel experiences. This panel session will focus on what you should do when the feedback centers on your hotel, and the do's and don'ts of responding. Experts from branded and independent hotels, as well as from a travel site, will discuss and take questions. Moderator: John Merkin, Senior Vice President, Brand Management, Holiday Inn Brands, InterContinental Hotels Group. Panelists: Philip Charles-Pierre, Director, Interactive Marketing, Starwood Hotels & Resorts Worldwide; Juli Lederhaus, General Manager, Hawthorne Hotel; Ken Leeder, CEO, RealTravel, Inc.; J. Casey McDermott, Vice President, Distribution Marketing Operations, InterContinental Hotels Group; and John C. Moser, Chief Marketing Officer, Affinia Hotels & The Benjamin. 

3:45 - 4:45 pm
Hospitality Leadership Forum - "Data Security and PCI Standards - Making Sure Your Organization is Protected and Compliant"
Room: 1E06
Data security is a growing concern among consumers, employees and businesses due to the increased number of breaches witnessed across the business landscape and the rising number of threats as a result of doing business electronically. Don't fall victim to such calamities. Given the costs and risks involved and the approaching deadlines to implement tighter controls and procedures for handling sensitive customer, employee and payment card information, hospitality companies must make security a top priority or else face the risk of being slapped with high fines for non-compliance. What to do can seem daunting and requires extensive attention to details, in terms of business and systems processing and record keeping/storage. This session will address the nuts and bolts of data security and payment card industry data security standards (PCI DSS) and help operators determine tactical strategies to ensure compliance and safeguarding of information entrusted in them as well as provide auditing tips to monitor security vulnerabilities on an ongoing basis. Moderator: Daniel Connolly, Ph.D., Associate Professor, University of Denver, School of Hotel, Restaurant & Tourism Management. Panelists: Mark G. Haley, CHTP, Partner, The Prism Partnership, LLC; and Chris Zoladz, Vice President, Information Protection & Privacy, Marriott International.

3:45 - 4:45 pm
Hospitality Leadership Forum - "The Context of Leadership: First Look at Who Your Followers Are"
Room: 1E17
Leadership is culturally contingent and contextually driven yet theorists often look at leadership as if its principles are universally applicable. This presentation will set the leadership theories aside for a moment and look at effective leadership by beginning with who the followers are. The presenters will examine effective leadership by considering the cultural context of leading different nationalities and the generational context faced by managers. Speakers: Nicholas J. Hadgis, Ph.D., Dean, School of Hospitality Management, Widener University; Faye Hall Jackson, Ph.D., CHE, Associate Professor and Director, Hospitality Industry Diversity Institute, University of Houston.

3:45 - 4:45 pm
Hospitality Leadership Forum - "Going Green Initiative"
Room: 1D03/04
This session will explore the way that hotel companies are introducing environmental responsibility - in existing operations and new design and construction. The "Going Green Initiative" was developed to provide a practical guide and the minimum standards for establishing a green culture. Leading companies will explain how they have introduced the concept and how being green has become an essential part of their operating strategy. Moderator: Lyndall De Marco, Executive Director, International Tourism Partnership, The Prince of Wales International Business Leaders Forum. Panelists: William K. Barrie, Senior Vice President, Design, Project Management & Technical Services, The Ritz-Carlton Hotel Company; Shaun Hannah, AIA, Associate, Wimberly Allison Tong & Goo; and Robert Louey, Robert Louey Design. 

3:45 - 4:45 pm
Hospitality Leadership Forum - "Cap-Ex: A Study of Capital Expenditures in the Hotel Industry"
Room: 1E09
CapEx 2007 is an updated study on trends in capital expenditures for physical improvements to hotels. This study presents an updated view of capital expenditures by various hotel segments, including Luxury, Full Service, Select Service, and Extended Stay; featuring statistical trends and editorial analysis. The report presents new and informed viewpoints on how capital is spent to maintain competitive positions, achieve brand standards, and continue the lifecycle of hotels. Moderators: Alan Benjamin, ISHC, President, Benjamin West; and Jonathan C. Nehmer, AIA, ISHC, President, Jonathan Nehmer + Associates, Inc. Panelists: Tom Morone, Principal, Warnick & Company (California) LLC; and Stephen Perkins, AIA, ISHC, Principal, ForrestPerkins. 

Sunday, November 11

9:45 - 10:00 am
IH/M&RS Opening Ceremony
Crystal Palace Lobby
The 92nd annual IH/M&RS kicks off with opening remarks and a ribbon cutting, as well as the presentation of the 2007 IH/M&RS Editors' Choice Awards. Music is provided by the United States Air Force Band of Liberty.

10:30 am - 12:00 pm
Keynote Session - "Allied Vendor Panel: How Lodging's Leading Vendors Take it to the Top"
Room: 1E09
What does it take to become a "go-to" provider of products and services in the $113 billion lodging industry? How do star vendors secure their place in the market? Who are the key players and how do you reach them? At this interactive seminar, we're turning the tables and putting the decision makers at your disposal. Whether you're new to the industry, or just looking to polish your skills, this session is a can't-miss. A top panel of executives representing the full spectrum of purchasing power, from independent operator to multinational corporate leaders, will answer pressing questions, give candid advice, and take you inside the industry for a look at the do's, don'ts, pitfalls -- and potential -- in hospitality's most lucrative sector. Moderator: Jordan S. Beckner, MHS, Vice President/Founding Partner, FiberBuilt Umbrellas. Panelists: Richard Oakes, Category Director, Strategic Alliances & Supplier Development, Gaylord Entertainment; John Russell, CEO, NYLO Hotels, LLC; and Rick Summa, Senior Director, Supply Chain Solutions, Choice Hotels International.

10:30 am - 12:00 pm
Keynote: Adapting to Regulatory and Social Change
Room: 1E
The hospitality and food service industries are facing an unprecedented period of change due to regulatory and social pressure. The panel will explore numerous crosscurrents, by addressing such topic areas as the role of legislation, the rights and responsibility of the food service industry, the knowledge and awareness of consumers, sustainability and the role of education with these issues. Panelists: Sheila Cohn Weiss, Director of Nutrition Policy, National Restaurant Association; Shelley Goldberg, Director of Nutrition Communication, International Food Information Council; Karl Guggenmos, University Dean of Culinary Education, Johnson & Wales University; Henry Wainer, President, Sid Wainer & Son, Specialty Produce; and Margot Wootan, Director of Nutrition Policy, Center for Science in the Public Interest.

11:00 am - 12:00 pm
Demonstration Kitchen - ICA-ACF Big Apple Chapter Showcase 
"Is Sous Vide Legal? Discussion, Demonstration & Advantages of Sous Vide Techniques"
Demonstration Kitchen, Level 1
Presented by Nils Noren, Vice President of Culinary Arts, French Culinary Institute.

11:30 am - 12:30 pm
Food Arts' Annual Trends Survey
Room: 1D03/04
Michael Batterberry, editor-in-chief and co-publisher, Food Arts magazine, surveys the most notable happenings in the past year that could spark trends in the foodservice/hospitality industry.

12:30 - 1:30 pm
Demonstration Kitchen - Food Arts
Demonstration Kitchen, Level 1
Innovative signature techniques: flavorful half-cured fish in four preparations. Presented by Chef Josh DeChellis, owner, Bar Fry. Facilitated by Jim Poris, senior editor, Food Arts magazine.

1:00 - 2:30 pm
"Top Ten Ways to a Successful IT Project"
Room: 1E09
In this interactive session, industry professionals will share their top 10 successful strategies for I.T. project implementation. Attendees will be encouraged to share experiences and create their own top 10 list. Moderator: Frank Wolfe, CAE, CEO, Hospitality Financial Technology Professionals. Panelists: Amitava Chatterjee, MMH, CHTP, Managing Consultant, Travel and Transportation, IBM Global Services; Daniel Connolly, Ph.D., Associate Professor, University of Denver, School of Hotel, Restaurant & Tourism Management; and Brian Garavuso, CHTP, Chief Information Officer, Hilton Grand Vacations Company.

1:00 - 2:30 pm
"Boutique's Next Wave of Design Stars Predict the Future"
Presented by Boutique Design magazine.
Room: 1E08
Boutique Design magazine's annual review of the 18 hottest design stars compiles the best of America's young interior design talent. Hear about the future of design from the innovators directly, as they discuss the state of the hospitality design industry, and how they're going to change it. Moderator: Rebecca Goldberg, Editor-in-Chief, Boutique Design magazine, Sipco Publications & Events. Panelists: Siobhan Barry, Partner, ICRAVE Design; Gregory Okshteyn, Owner & Director, Studios Go; Robert Polacek, Creative Director, The Puccini Group; and Brooke J. Traeger, ASID, Interior Designer, ForrestPerkins.

1:00 - 2:30 pm
"Green Building: LEED and Beyond"
Room: 1E06
A trend has emerged within the lodging industry to build high-performance "smart" buildings. These hotels, built with sustainable materials, are energy efficient, use less water than a typical property, and have superior indoor air quality. Many of these new green hotels are being built to U.S. Green Building Council Leadership in Energy and Environmental Design (LEED) standards. This session will provide an overview of green building, offer input from hoteliers who are building or have already have built green hotels, and address what an ideal lodging industry green building standard should look like. Moderator: Tony Longhurst, Principle, Sustainable Hospitality Group. Panelists: Wen. I Chang, President, Atman Hospitality Group, Inc.; Fiona Cousins, PE LEED AP, Principal, Arup; and Nicholas Lakas, Director, element Hotels.

1:00 - 2:30 pm
"Ratings & Reality - Which is Which?"
Room: 1E07
Our first panel of executives from traditional ratings organizations will discuss the various processes of each rating system and will answer questions about how property ratings are formulated, finalized and disseminated. Our second panel of executives from the online web world will discuss their interactive approach to connecting hotel guests with other guests. This new wave of consumer posted hotel ratings on the internet has become a growing concern for the lodging industry. Moderator: Phil Hayward, Editor, Lodging Magazine. Panelists: Todd Cronson, Regional Manager, Tourism Information Development, AAA; Linda Hirneise, Executive Director, J.D. Power & Associates; Mark Johnson, Founder, HotelChatter; Shane O'Flaherty, Vice President of Quality Assurance, Mobil Travel Guide; Brian Payea, Trade Relations Manager, TripAdvisor; and Douglas K. Shifflet, President & CEO, D.K. Shifflet & Associates, Ltd.

2:00 - 3:00 pm
Demonstration Kitchen - Food Arts
Demonstration Kitchen, Level 1
Signature specialty: Tuscan steak dinner. Presented by Chef Cesare Casella, owner, Maremma Trattoria Toscana and Dean of the Italian Culinary Academy at the French Culinary Institute. Facilitated by Jim Poris, senior editor, Food Arts magazine.

3:00 - 4:30 pm
"Sex and the Restaurant World"
Room: 1E06
A panel of industry specialists and members of the Food & Beverage Association of America discuss how to navigate the onslaught of Sex and the Restaurant World. Hotel and restaurant operators offer deliciously formulated menus, served by well-trained, seductive staffs, in costly manipulated ambience. Is sex a major product too? Can a savvy operator understand how to manage the human attraction factor with all of its appeals, subtleties, hazards, consequences and legalities? Do hotel, restaurant and food business owners and operators really understand the implications of sex appeal and relationships on the dining experience, or are these primarily reserved for the liquor oriented club scene? Panelists: Jason Apfelbaum, President & CEO, Chef & Company, LLC; Dr. Neal Bermas, Food Studies and Food Management, New York University and The Institute of Culinary Education; Teresa Holland, Attorney, Labor and Employment, Epstein Becker & Green; Mark Maynard-Parisi, Managing Partner, Union Square Hospitality Group, Blue Smoke and Jazz Standard; and Stephen Zagor, Director of Management Programs, The Institute of Culinary Education and Clinical Associate Professor, Department of Food Studies, New York University.

3:00 - 4:30 pm
"Next Generation E-Business - Issues and Opportunities"
Room: 1E07
The industry stands poised to reap the next generation of E-Business benefits, but faces some real issues and obstacles in doing so. Many of these issues derive from the limitations imposed by legacy CRS and other largely proprietary 'enterprise' systems, as well as those of the many disparate property-based systems typically provided by third party vendors. Come hear a rich cross section of industry experts drawn from hotel companies, software and hardware vendors and leading IT professional services firms discuss the challenges and opportunities associated with next generation e-business opportunities like Web 2.0, SaaS, SOA, Converged Networks, dynamic content management and the move toward above-property systems. If the industry cannot fully take advantage of these opportunities today, learn what practical measures need be taken to facilitate doing so, as well as hear a discussion of leading creative approaches, business case development and ROI metrics associated with doing so. Moderator: Clay B. Dickinson, Vice President, Industry Executive, EDS - Global Travel and Hospitality. Panelists: Brad Carr, Vice President of Technology, Starwood Hotels & Resorts Worldwide; Bill Peer, Chief Architect, Global Distribution Technology, InterContinental Hotels Group; Valyn Perini, Executive Director OpenTravel Alliance; and Connie L. Rheams, Vice President of Business Development, AltiusPAR.

3:00 - 4:30 pm
"Work Life Balance as a Strategic Advantage in the Hotel Industry"
Room: 1E08
The increasing trend of professionals leaving the hotel industry in an attempt to better balance their work and personal lives is well known. This seminar will present the exciting results of a million dollar research project underway by Penn State University focusing on work-life balance in the American hotel industry. The study is yielding a wealth of provocative findings, and this seminar will offer what a team of Penn State researchers has discovered. This session will be the first presentation of the results of the Hotel Work & Well-Being study to the hospitality industry, and Dr. O'Neill will discuss what hotel managers need to know and need to do. Speaker: Dr. John W. O'Neill, Associate Professor, School of Hospitality Management, The Pennsylvania State University.

3:00 - 4:30 pm
"Personalizing Guest Experiences to Increase Market Share"
Room: 1E09
The concept of diversity has moved beyond simply a matter of race; multi-generations, women, and gay/lesbian/bisexual/transgender all constitute your customer base. These unique audiences have different demands and expectations, and hotels that recognize this evolution are luring more consumers by offering tailored amenities and services. Learn how to overcome the challenges of creating a personalized guest experience and better manage today's diverse demographics? ultimately increasing customer satisfaction and your market share. Moderator: Salvador Mendoza, Vice President, Diversity, Global Hyatt Corporation. Panelists: Andrew Jordan, Managing Principal, Zyman Group; Zuly Rueda, Manager, Hotel Openings & Franchise Support, InterContinental Hotels Group; Faith Taylor, Vice President, Innovation and Development, Wyndham Hotels & Resorts.

9:00 pm - 12:00 am
Late Night with IH/M&RS
B.B. King Blues Club & Grill, 237 W. 42nd Street, New York City
This late night party hosted by the AH&LA Allied Executive Committee promises to be filled with good times, good music featuring Carlton J. Smith & Friends, and great networking. Don's miss the perfect opportunity to network with industry peers in a fun-filled setting. Tickets are $60 per person, and available online at www.ihrms.com. 

Monday, November 12

7:30 - 9:30 am
IH/M&RS Gold Key Awards Breakfast
Mandarin Oriental New York, 80 Columbus Circle @ 60th Street, New York City
The design industry will gather for the 27th annual Gold Key Awards for Excellence in Hospitality Design, to celebrate grand prize winners and "Designer of the Year" HBA/Hirsch Bedner Associates. The Gold Key Awards are presented by the IH/M&RS and sponsored by HOTELS and Interior Design magazines. Tickets are $75 per person, and available online at www.ihmrs.com. Proceeds from the breakfast will benefit the NEWH, Inc., the Hospitality Industry Network Scholarship Fund. Complimentary shuttle bus service will be available to the IH/M&RS following the breakfast ceremony.

10:00 - 11:00 am
"Knowing When to Replace"
Room: 1D05/06
Presented by Foodservice Equipment & Supplies magazine.
While new kitchens or redesigned units tend to be the glitzy side of the equipment purchases, the fact remains that the primary reasons operators buy is to replace existing units. In this session FE&S Editor Joe Carbonara will explore the triggers behind a replacement purchase, providing dealers and operators with information they should weigh when substituting specific pieces of equipment due to age, performance concerns, changes in menu and various other circumstances.

10:30 am - 12:00 pm
Keynote Seminar - "Women in Lodging: A View from the Top"
Room: 1E09
How do the industry's preeminent leaders stay ahead? Take years off your career path by tapping the pros for advice. Gain insight from our panel of powerhouse lodging Chief Executive Officers as they discuss-and debate-how to accelerate your career and what it takes to break the glass ceiling. Moderator Barbara Annis, a leading gender specialist, will lead the panel through a fascinating and practical discussion on gender differences at work, including communication styles, major blind spots, and how to bridge the differences while maintaining your key strengths. Moderator: Barbara Annis, CEO, Barbara Annis & Associates, Inc. Panelists: Geoffrey A. Ballotti, President, North America, Starwood Hotels & Resorts Worldwide; David Kong, President & CEO, Best Western International; and Stevan Porter, President, The Americas, InterContinental Hotels Group. 

11:00 am - 12:00 pm
Demonstration Kitchen - ICA-ACF Big Apple Chapter Showcase 
"How Middle Eastern Filo Dough Traveled Through the Balkans to Become Viennese Strudel"
Demonstration Kitchen, Level 1
Presented by Pastry Chef Werner Tschiedel, Elderberry Catering and German House. Commentator Arno Schmidt will discuss the history of stretched dough.

11:30 am - 12:30 pm
"Late-Breaking News from the 21st Century Kitchen: Innovative Equipment, Technologies and Techniques"
Room: 1D03/04
Two noted sharpeners of the professional kitchen's cutting edge present an invaluable overview of the latest advances made by visionary equipment manufactures and technicians. A must for all professionals determined to keep abreast of the culinary times. Speakers: David Arnold, Director of Culinary Technology, French Culinary Institute, and Food Arts Contributing Editor; and Nils Noren, Vice President of Culinary Arts, French Culinary Institute. Moderated by Michael Batterberry, Editor & Publisher, Food Arts magazine.

12:30 - 1:30 pm
Demonstration Kitchen - Societé Culinaire Philanthropique
Pastry Demonstration
Demonstration Kitchen, Level 1
Presented by Chef Waldy Malouf, co-owner of BEACON Restaurant & Bar, New York City, and author of "High Heat: Grilling and Roasting Year-Round with Master Chef Waldy Malouf" and "The Hudson River Valley Cookbook."

1:00 - 2:30 pm
"Green Your Restaurant the Smart Way"
Room: 1D03/04
Like anything else in business, there is a right way to do things and then there is a short-term perspective to problem solving. Issues of environmental sustainability require your restaurant to implement changes in a proper way, so that the changes endure year after year. This means they need to work for customers, employees, management, and your bottom line. Marketing needs to be integrated with operations. Purchasing with PR. It is a new way of looking at how your whole business operates. Come and learn from the organization that started the Green Restaurant movement in 1990, and hear real life experiences of two respected Certified Green Restaurantstm in the New York area - BR Guest and Le Pain Quotidien. Moderator: Michael Oshman, Executive Director, Green Restaurant Association. Speakers: Pat Jenkins, Vice President of Operations, Le Pain Quotidien; and Chris Giarraputo, Corporate Executive Chef, BR Guest LLC.

1:00 - 2:30 pm
"Alternative Hot Careers"
Room: 1E06
Explore "alternative hot careers" in the hospitality industry and take advantage of the opportunity to learn more about careers that your advisor may not have told you about. Learn about careers in spa management, national park management, conference centers, time share industry, and revenue management. Moderator: Frederick J. DeMicco, Ph.D., ARAMARK Professor & Chair of Hotel, Restaurant & Institutional Management, University of Delaware. Panelists: Abigail Carpentier, Vice President, Human Resources, ARAMARK Harrison Lodging; Ryan Eddy, Senior Account Executive, New York Marriott at the Brooklyn Bridge; Randy Goldberg, Executive Director, Recruiting, Hyatt Hotels Corporation; and Candice Taylor, National Recruiter & University Relations Manager, Marriott Vacation Club International.

1:00 - 2:30 pm
Human Resources Seminar: "Engaging the Employee"
Room: 1E07
The employment experience lived by our associates has a direct impact on the customer experience enjoyed by our guests and, therefore, has a direct impact on the financial performance of our businesses. Specifically, when the employment experience supports high levels of associate engagement, they passionately "go the extra mile" to create exceptional experiences for customers. In turn, this results in building the emotional relationship between a company and its customers (i.e., "from like to love"). Understanding this linkage means that as we undertake and prioritize programs that affect our associates (e.g., compensation and benefits, associate development), we need to consider how these efforts affect the associate experience to ensure our actions build associate engagement and drive business results. Our panelist will share best practices of how their organizations have been successful in "Engaging the Employee." Moderator: Ernest Boger, Chairman, Hotel & Restaurant Management Department, University of Maryland, Eastern Shore. Panelists: Karl W. Fischer, Regional Vice President, Human Resources, Marriott International; Alan Momeyer, Vice President, Human Resources, Loews Hotels Corporation; Doug Patrick, Vice President, Human Resources, Global Hyatt Corporation; and Arch Stokes, Attorney, Shea Stokes, ALC.

1:00 - 2:30 pm
"Technologies for the Hospitality Business of Tomorrow"
Room: 1E09
This session will explore technology that will be most critical to the hospitality business of tomorrow and the role research plays in its progress. Learn about the technologies and processes that will significantly impact businesses. Moderator: Frank Wolfe, CAE, CEO, Hospitality Financial Technology Professionals. Panelists: Carol Campbell Beggs, CHTP, Vice President, Technology, Sonesta International Hotels Corporation; and Darrin Pinkham, CHTP, Vice President, Technology, Ginn Resorts - Ginn Hospitality, LLC.

1:00 - 2:30 pm
"Maverick Brands on the Scene"
Presented by Hospitality Design magazine.
Room: 1E08
Maverick Brands on the Scene will explore the phenomenon of upstart hotel companies taking on the boutique giants such as W and Kimpton. Representatives from these companies will discuss their challenges in the marketplace, how they differentiate themselves from others, the lessons learned along the way, and (most importantly) how design has come to the forefront as a competitive tool. Moderator: Michael Adams, Editor-in-Chief, Hospitality Design. Panelists: Stephen Brandman, Co-Owner, Thompson Hotels; Deepak Kapadia, Vice President of Corporate Development, Citystay Hotels; Raul Leal, President & Partner, Tecton Hospitality/Desires Hotels; Greg Tubeck, President, Citystay Hotels; and Rafael Micha, Managing Partner, Grupo Habita.

2:00 - 3:00 pm
Demonstration Kitchen - Societé Culinaire Philanthropique
Pastry Demonstration
Demonstration Kitchen, Level 1
Presented by Steve Learned, Chef de Cuisine, The Balsams Grand Resort Hotel.

2:45 - 4:00 pm
"Designing a Kitchen that Works"
Room: 1D03/04
Presented by Foodservice Equipment & Supplies magazine.
Good facility design is critical to the success of the foodservice industry because it represents the intersection where each of the individual disciplines that comprise our industry comes together to serve a common purpose: the end user. In this session, FE&S Editor Joe Carbonara will moderate a discussion among two award winning designers, William Eaton, Principal, Cini Little, and John Egnor, Principal, JEM Associates. Both Eaton and Egnor will share examples of their projects in explaining the importance of following each of the steps that goes into planning and executing a truly innovative design that meets the operators' needs not only for today but tomorrow, too. 

3:00 - 4:30 pm
Student/Career Seminar: "Etiquette is THE Essential Executive Accessory"
Room: 1E06
Join us for a lively and interactive presentation on etiquette for this century. Topics to be presented include making introductions, the basics of dining etiquette, workplace behavior and global etiquette. You have greater self-confidence when you know what to do and when to do it; and, it is revealed in your relationships with others, at all levels and in all settings. Moderator: Dr. Robert R. Nelson, Department Chair, Hotel, Restaurant & Institutional Management, University of Delaware. Panelists: Dr. Pam Cummings, Associate Professor, Hotel, Restaurant & Institutional Management, University of Delaware; Bernd Mayer, Instructor, Dining Room Manager, Hotel, Restaurant & Institutional Management, University of Delaware.

3:00 - 4:30 pm
"How to Capture Your Share of the $35 Billion Hispanic Meetings, Conventions & Special Events Market"
Room: 1E07
The California Gold Rush of the 1850s produced great financial rewards for those visionaries who anticipated the needs of a promising market and seized the opportunity. We are currently at the beginning of another great business phenomenon-the Hispanic Gold Rush. Recent Census data show that Hispanics have passed African-Americans to become the largest minority population in the United States, and Hispanics' incomes and buying power are growing along with the population. Today, Hispanic buying power has surpassed $800 billion. Savvy businesses are learning as much as they can, as fast as they can, about the Hispanic population in hopes of successfully targeting their goods and services toward this increasingly prosperous consumer market. Is your company getting a share of the fastest growing and most brand loyal market in the United States? Presented by Margaret Gonzalez, President, International Association of Hispanic Meeting Professionals.

3:00 - 4:30 pm
"Greening Operations: How to Run a More Profitable Enterprise Without Compromising Guest Satisfaction"
Room: 1E08
Being environmentally responsible is great but will it cost more to run a green hotel? Will guests be inconvenienced in any way? Some of the lodging industry's leading hoteliers will share how they have managed to operate more profitably by implementing new products and technologies that reduce waste, minimize energy and water consumption, and create a healthy environment for guests. Panelists will share how going green has saved them money, attracted new business, strengthened their hotels' marketing and public relations clout, and bolstered their overall competitive position within their markets. Moderator: Glenn Hasek, Publisher & Editor, Green Lodging News. Panelists: Rauni Kew, Marketing & Green Program Director, Inn by the Sea; Matthew Moore, Director of Rooms, Seaport Hotel; and Steve Pinetti, Senior Vice President, Sales & Marketing, Kimpton Hotel & Restaurant Group, LLC.

3:00 - 4:30 pm
"Credit Card Advisory Committee - Payment Card Industry Data Security Standards (PCI) and Best Practices"
Room: 1E09
Learn how hoteliers can be prepared so they are not at risk for a breach in data security. Find out how to know if your POS system is in compliance. Learn from representatives from VISA how to do a self-assessment. Do you have a written policy in place for handling credit card charges? This and other best practices will be shared with hoteliers. Moderator: Jim Abrams, President & CEO, California Hotel & Lodging Association. Panelists: Christine Armitage, Heartland Payment Systems; and Jennifer Fischer, Director, Payment System Risk, Visa Inc.
                                                                            

The International Hotel/Motel & Restaurant Show is sponsored by the American Hotel & Lodging Association, the Hotel Association of New York City, Inc., and the New York State Hospitality & Tourism Association; and is managed by George Little Management, LLC (GLM®). 

For IH/M&RS exhibitor information, contact Christian Falkenberg, show manager, at GLM, Ten Bank Street, White Plains, NY 10606-1954. Telephone (914) 421-3296. Fax (914) 948-6197. E-mail: [email protected]. Additional information and registration is available online at www.ihmrs.com, or by contacting GLM's Customer Relations Department at (914) 421-3206 or (800) 272-SHOW.

Cate Salvatore/Melissa Gray 
(914) 421-3263
E-mail: [email protected]