Did the Cruise Experience but Thanks,
I’ll Take My Luxury Resort Any Day
My brother has been after me for years to take my first cruise. He and my sister-in-law have taken 17 cruises, every one of them a fun-filled, entertaining experience.
For more than three decades, friends, colleagues and even clients have raved about cruises and have been reassuring me repeatedly how much I would enjoy one.
The numbers, I must say, are pretty impressive: more than 12.6 million passengers - - about 10.6 million from North America - - will cruise this year, an increase of 4 percent over last year, according to the Cruise Lines International Association. And the industry continues to add new ships in order to meet and grow that demand.
Why I’ve put off taking my first cruise?
Sea Sickness Fear. Never done well on boats on any kindTiming is everything. A group of friends asked us to join them on a weeklong cruise to Alaska. Alaska has always been a destination of great interest for Karen and me. Since the senior citizen battle cry appears to be, “Do it now!”, we booked passage on one of what’s classified as a premium cruise lines, a marvelous ship with all the bells and whistles, large enough to accommodate nearly 3,000 passengers.
My thinking here was that the bigger the airplane,
the better the flight, so if I’m committed to being at sea for a week,
I wanted the biggest ship possible.
Here’s a list of what I enjoyed or impressed me the most:
Staterooms. Very impressed with overall space planning and FF&E. Marveled at the bathroom - - so little room, yet everything fit, everything worked, very efficiently. Hotels with little or no bathroom sink or overhead shelf space could really benefit from how our cruise line placed thin metal railings on the outside of each overhead shelf enabling me to store and get to all of my items quickly and safely. Very good: TV reception, overhead reading lights for the bed, closet space, safe and desk.
First off, in fairness to the cruise lines, I study and evaluate hotels, resorts and conference centers for a living and have been doing so for more than four decades. Hence, I have very strong opinions on lodging products, management, customer service and, of course, Sales and marketing.
It would be impossible for me, therefore, to spend a week on a cruise ship - - business or pleasure - - without doing some kind of critique. Here’s my “bad news” list:
People Mass. No matter how big a cruise ship can be, no matter how great the bells and whistles, the access to food, entertainment and recreation, any ship can become small when you board nearly 3,000 passengers and take them all to sea for a week. Somehow, I thought with such a large ship, with so many decks and venues, I would not be subjected to crowds or crowding. I realized after less than two days at sea, any sized ship can be very confining. By day two I found myself having to deal with unexpected and unwanted “planning ahead” issues: how to avoid the long lines at the breakfast and lunch buffets and that dreaded search for any empty tables.
Price-to-Value. Expensive? Between airfares, land day tours and the cruise itself, we could have flown round trip to Hawaii first class and stayed in a magnificent suite at any number of luxury Maui resorts for a full week.
Anyone who has served our country in the military will tell you this about basic training: “Glad I went through it, but never want to do it again”. I may choose to take another (smaller) cruise in the future but thanks, for now I’ll take my luxury resort any day.
© Copyright 2007
|Also See||Referrals; New Generation of Hotel Sales Professionals: Lesson #7 / David Brudney / May 2007|
|Relationship Building - New Generation of Hospitality Sales Professionals Lesson #6 / David Brudney / April 2007|
|Site Inspections New Generation of Hospitality Sales Professionals Lesson #5 / David Brudney / March 2007|
|Mood of Hotel Investors and Operators is Euphoric / David Brudney / February 2007|
|“Keep Your Friends Close and Your Enemies Closer” Know Your Hotel Competition: Lesson #4 / David Brudney / January 2007|
|Hotel Owners Nightmare: Money Left on the Table / David Brudney / December 2006|
|New Generation of Hospitality Sales Professionals Lesson #3: Selling Time Balance / David Brudney / November 2006|
|New Generation of Hospitality Sales Professionals Lesson #2: Want to be Successful? Start by Packing your own 'Chute / David Brudney ISHC / October 2006|
|Managing the Consultant: Careful Not to Doom the Project / David M. Brudney / September 2006|
|You Cannot Microwave Experience: New Generation of Hotel Sales Professionals - Lesson 1 / David Brudney / August 2006|
|New Breed of Hotel Sales Associates Lacking Curiosity? Maybe it’s Not a Generational Thing / David Brudney ISHC / July 2006|
|Generation X Hotel Sales Associates: All Important Curiosity Factor Missing? / David Brudney / June 2006|
|Physical Therapy Sessions: A Good Reminder for Professional Selling Fundamentals / David M. Brudney / April 2006|
|Hotel Marketing Starts Locally; Never Forget Your Neighbors / David M. Brudney / March 2006|
|Notes from the ALIS Conference / David Brudney / February 2006|
|General Managers Workshop: Managing Today's Hotel Sales Teams / July 2005|
|Owners & Asset Managers: Need Expert Advice, Referral? Ask A Trusted Consultant / David M. Brudney, ISHC / May 2005|
|Larry May: The Passing Of Another Hotel Soldier / David Brudney ISHC / April 2005|
|Hotel Owners: Better, Worse or About the Same? / David Brudney ISHC / December 2004|
|Let’s Put Bush and Kerry Through the RFP Process / October 2004|
|Bev Kordsmeier, Hyatt Sales’ First Lady / April 2004|
|Message to Hotel Sales Associates: “It’s Not You!”/ January 2004|
|What Innkeepers Want Every Christmas? Fill Those Empty Rooms / December 2003|
|Uncertain Times Call for Return to Backyard Basics / April 2003|
|Time to “Group Up”? Maybe, Maybe Not / May 2002|
|America’s Front Desk Fights Back! / January 2002|
|Front Desk Fails To Catch America’s Hospitality Spirit / David Brudney ISHC / November 2001|
|A Very Good Time For That Sales Audit / David Brudney ISHC / Sept 2001|
|More Theater, Less Zombies / David Brudney ISHC / Dec 2000|
|It’s The Experience, Stupid! / David Brudney ISHC / Nov 2000|
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