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Market Metrix Unleashes Employee Metrix™ 2.0 –
Web-Based Product Line for Hospitality Industry

Employees are central to delivering a superior customer experience

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SAN RAFAEL, Calif. – August 28, 2007 -- Market Metrix, LLC, the leading provider of customer and employee feedback and performance tools for the hospitality industry, today announced Employee Metrix™ 2.0, the leading employee feedback solution for the hospitality industry.  This latest version strengthens the core benefits of the Employee Metrix suite which help companies to create and manage more engaged and loyal work teams, reduce turnover and achieve better business results.

Employee Survey Results That Make a Difference

Companies such as JetBlue Airlines, Kimpton Hotels and Hard Rock Hotels and Cafes use Employee Metrix™ as a core element in management decision making and daily operations.  With Employee Metrix™ 2.0 these companies leverage their employees’ feedback in a system that embraces input and ensures positive change.  According to Atha C. Panou, Director of Human Resources, Renaissance Chicago O'Hare Suites Hotel, “The Employee Metrix tool is so thorough it takes the guess work out of what a company can do to enhance its employees’ experience.”

Market Metrix’s Employee Metrix™ 2.0 product line unites the best of multi-channel data collection (online, paper, telephone surveys) with web-based reporting to quickly isolate and act on critical issues. 

  • Online results available in real-time to facilitate immediate action
  • Clear, actionable reports and online query tools to help quickly isolate issues 
  • Automated tool allows managers to link low-scoring questions to action plans
  • Custom report cards enables managers to easily share results with employee groups
  • Customized benchmarks focus on specific hospitality segments
Please contact us to learn more about Employee Metrix™ 2.0 and how it has helped other hospitality executives improve engagement and loyalty.

About Market Metrix

With over 100 clients in 70 countries, Market Metrix has helped hospitality companies turn feedback into performance since 1996.  Its flagship Customer Metrix™ and Employee Metrix™ suites provide multi-channel survey, analysis and service improvement tools and benchmarking data for the hospitality industry. 

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Contact:

Mike Pharis
Market Metrix
1-800-239-7515
http://www.marketmetrix.com

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Also See: Airlines and Luxury Hotels Disappoint: Customers Want More Comfort and Pampering; Market Metrix Announces Second Quarter 2007 Hospitality Index Results / August 2007
Hotels, Airlines at Opposite Ends of Satisfaction Scale: Hotels Highest, Airlines Lowest in 4 Years; Market Metrix First Quarter 2007 Hospitality Index Results / May 2007
Market Metrix Announces 2006 Hospitality Index Results; Drury Inns, JetBlue Airlines and Enterprise Rent-A-Car Win First Place 2006 Awards / February 2007
Market Metrix Announces Third Quarter 2006 Hospitality Index Results; Drury Inns, JetBlue Airlines and Enterprise Rent-A-Car Win for Second Consecutive Quarter / November 2006
Market Metrix Announces Second Quarter 2006 Hospitality Index Results; Drury Inns Ranked Number 1 in Customer Satisfaction for the Hotel Industry / August 2006
Market Metrix Announces First Quarter 2006 Hospitality Index Results / Drury Inns Ranked Number 1 in Customer Satisfaction for the Hotel Industry / May 2006
Market Metrix Announces Fourth Quarter 2005 Hospitality Index Results; Kimpton Hotels Ranked Number One in Hotel Customer Satisfaction / February 2006
Market Metrix Announces Third Quarter 2005 Hospitality Index Results; W Hotels Ranked Number One in Hotel Customer Satisfaction / November 2005
Market Metrix Announces Second Quarter 2005 Hospitality Index Results; New measure of guest problems show that hotel staff have biggest impact on loyalty / August 2005
Market Metrix Announces First Quarter 2005 Hospitality Index Results; Customer Satisfaction with Hotels Drops for First Time Since 9-11, First-Ever Measure of Satisfaction With Vacation Clubs / May 2005
Market Metrix Announces Fourth Quarter 2004 Hospitality Index Results; Wingate Inns, Midwest Airlines and Enterprise Rent-A-Car Take Top Industry Categories / February 2005
Market Metrix Announces Third Quarter 2004 Hospitality Index Results; Four Seasons, Midwest Airlines and Enterprise Rent-A-Car Take Top Industry Categories / November 2004
Market Metrix Announces Second Quarter 2004 Hospitality Index Results Four Seasons, Jet Blue Airways and Enterprise Rent-A-Car Take Top Industry Categories / August 2004
Market Metrix Announces First Quarter 2004 Hospitality Index Results - Staybridge Suites, Jet Blue Airways and Enterprise Rent-A-Car Take Top Industry Categories / May 2004
Walt Disney World Resorts Ranks Number One in Hotel Customer Satisfaction; Market Metrix Fourth Quarter 2003 Hospitality Index Results / February 2004
Market Metrix Third Quarter 2003 Hospitality Index Results; First-Ever Measure of Satisfaction With Online Hotel Reservations Places Radisson and Yahoo! Travel on Top / November 2003
Market Metrix Second Quarter 2003 Hospitality Index Results -- Fairmont Hotels & Resorts Improves Satisfaction Score to Take Top Hotel Prize / Aug 2003


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