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Employees are central to delivering a superior customer experience
SAN RAFAEL, Calif. � August 28, 2007 -- Market
Metrix, LLC, the leading provider of customer and employee feedback and
performance tools for the hospitality industry, today announced Employee
Metrix� 2.0, the leading employee feedback solution for the hospitality
industry. This latest version strengthens the core benefits of the
Employee Metrix suite which help companies to create and manage more engaged
and loyal work teams, reduce turnover and achieve better business results.
Employee Survey Results That Make a Difference Companies such as JetBlue Airlines, Kimpton Hotels and Hard Rock Hotels and Cafes use Employee Metrix� as a core element in management decision making and daily operations. With Employee Metrix� 2.0 these companies leverage their employees� feedback in a system that embraces input and ensures positive change. According to Atha C. Panou, Director of Human Resources, Renaissance Chicago O'Hare Suites Hotel, �The Employee Metrix tool is so thorough it takes the guess work out of what a company can do to enhance its employees� experience.� Market Metrix�s Employee Metrix� 2.0 product line unites the best of multi-channel data collection (online, paper, telephone surveys) with web-based reporting to quickly isolate and act on critical issues.
About Market Metrix With over 100 clients in 70 countries, Market Metrix has helped hospitality companies turn feedback into performance since 1996. Its flagship Customer Metrix� and Employee Metrix� suites provide multi-channel survey, analysis and service improvement tools and benchmarking data for the hospitality industry. |
Contact:
Mike Pharis
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