Hotel Online  Special Report


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Capella Hotels & Resorts Selects The Concierge Assistant ®
Software for All Properties 
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New Ultra Luxury Chain uses Concierge Assistant system to support matchless service
at Schloss Velden, a Capella Hotel 
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Agoura Hills, California – June 18, 2007 – Gold Key Solutions, developers of The Concierge Assistant® software system, announced it was selected by Capella Hotels & Resorts for use at all of the chain’s new ultra-luxury properties throughout the world.  Capella will use The Concierge Assistant hotel system software to standardize and streamline the highest quality guest service.  The chain’s first property, Schloss Velden, a Capella Hotel, opened in May 2007 and two more Capella openings are forecast before year-end, 

“Capella Hotels & Resorts is establishing a new benchmark for hospitality luxury and guest service,” said Scott Rohm, Senior Vice President of Operations for Capella.  “In addition to Capella’s spectacular locations, our team of Personal Assistants will be proactive in providing guests with every need during their stay.  Capella will use The Concierge Assistant software for all its properties to help it manage guest relationships, develop itineraries for guest scheduling for dining, spa and other services to give guests the most personalized attention.”  Rohm explained Capella is different from the usual luxury hotel in one key area.  It replaced the common public-area concierge position with professionally trained Personal Assistants that are positioned in each property’s well-appointed private sitting room, which is a comfortable area maintained exclusively for guests. 

Newton Gore, President of Gold Key Solutions, said, “Today’s discerning guests expect more from a luxury property than in the past.  Capella recognizes this need and is addressing it with a balance of beautiful boutique hotels in stunning locations and highly personalized guest care.  The Concierge Assistant software is an ideal tool to support Capella’s goal to provide enriching experiences and superb service.”    The Concierge Assistant software is a server-based secure application that tracks trends in guest activities, appointments and requests and enhances customer service by automating tasks such as itinerary planning and printing, and special requests.  It is used by more than 300 luxury hotels around the world to enable more professional, personalized attention to guests. 

Capella Hotels & Resorts promises unique benefits of the finest boutique hotels including elegant refined architecture and interior design, privacy, individualized service and attention to detail combined with the amenities of the world’s great luxury hotels and resorts. The Schloss Velden, a Capella Hotel, is a beautifully restored Austrian lakeside castle opened in May 2007 as the first Capella property.  The company is expected to open two more properties in 2007 and forecasts a total of seven hotels to be in service by the end of 2008.  Sites for future Capella Hotels & Resorts include Capella Castlemartyr in Ireland, Capella Pedregal in Cabo San Lucas, Mexico, Sentosa Island, Singapore and Telluride, Colorado. 
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Capella’s Scott Rohm said, “Our goal is to place Capella above the typical Five-Star level to deliver the ultimate quality experience to every guest.  The staff at each property will be carefully selected and completely familiar with the surroundings, activities and history of each hotel’s locale.  We are leveraging The Concierge Assistant to create personalized profiles of each guest to anticipate his or her needs to provide the finest in client care.  When it is used well, superior technology is the perfect complement to Capella’s unsurpassed service standards.”
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Schloss Velden, A Capella Hotel
Schlosspark 1
Velden, Austria
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About Capella Hotels and Resorts
Capella Hotels and Resorts serves today's top-tier travelers and residential property owners and is setting a new standard in the hospitality industry. Capella promises the unique benefits of the finest boutique hotels, including superb architecture and interior design, privacy, individualized service and attention to detail - combined with the amenities and activities of the world's great luxury hotels and resorts. Capella, led by founder Horst Schulze, is a brand focused on customer choice, and offers choices that no other hotel company in the world can match. Capella is opening world-class properties in cities and resort destinations around the world, including: Breidenbacher Hof, a Capella Hotel (Düsseldorf, Germany); Capella Castlemartyr (Cork, Ireland); Capella Pedregal (Cabo San Lucas, Mexico); Capella Singapore (Sentosa Island, Singapore); Capella Telluride (Telluride, Colorado); Capella Dunboy Castle (Cork, Ireland); and Schloss Velden, a Capella Hotel (Velden, Austria). Learn more at www.capellahotels.com

About Gold Key Solutions
Gold Key Solutions’ The Concierge Assistant improves guest services and staff communication by creating orderliness and accuracy throughout the entire concierge process for hotels of all types.   The Windows-based software application increases staff efficiency and reduces expenses by automating all guest services activities and reporting, allowing managers to put in place a standard of excellence that may be continually refined.  The Concierge Assistant is used by over 330 full-service Ritz-Carlton, Marriott, Hyatt, Starwood, St. Regis, Four Seasons and other quality properties.  The Concierge Assistant is also employed by many residential living properties and by personal assistant and professional concierge companies to optimize services to each client.

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Contact:

Capella Hotels & Resorts – Media Contact 
Kate Johnston Wark/Melissa Pogue
Middleton & Gendron, Inc.
212-284-9938/212-284-9937
kwark@mg-pr.com/mpogue@mg-pr.com

Gold Key Solutions
Newton Gore
Phone:  (818) 865-0006
Email:  newt@goldkeysolutions.com
http://www.goldkeysolutions.com

Julie Squires
Softscribe Inc.
Phone: 404-256-5512
Email: Julie@softscribeinc.com
www.softscribeinc.com
 

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Also See: The Concierge Assistant® Announces New Guest Service Technology, Hosts Users Meeting at Les Clefs d'Or Congress in Vienna; Leading-edge tools debut at elite international concierge organization summit / March 2007
Need Goat’s Milk for Your Bath? Or a Broadway Star to Sing Happy Birthday? Call the Concierge; Top hotels trade tales of their most unique guest requests / December 2006
By Land or By Sea, The Boston Harbor Hotel is the Place To Be; It’s all about the service at Boston’s most luxurious hotel / October 2006
Good Service is Not Enough: Global Travel Reshapes Guest Service in the 21st Century; Well-traveled guests transform concierge duties, expect more personalized services faster / June 2006
Charleston Place Offers Top-Floor Luxury for Business and Pleasure; The Club at Charleston Place Delivers Service and Cachet for Elite Visitors / May 2006
Miami's National Hotel Stays Hot, Delights Celebrity Guests with The Concierge Assistant; The Concierge Desk is 'The Game' at Trendy Miami Property; Guest Profiles Stay Secure / January 2006
The Concierge Assistant Used by Ireland’s Les Clefs d’Or; Prestigious Global Association Gives the Nod to Automating Guest Services, Keeping Guest Profiles Secure / December 2005
Napa Valley’s Carneros Inn Runs Rustic Elegance Securely and Efficiently with The Concierge Assistant Software / November 2005
Sanctuary at Kiawah Island Installs The Concierge Assistant Software; Sanctuary at Kiawah Island Installs The Concierge Assistant Software / Aug 2005
Industry First: The Concierge Assistant System Gains Real-Time Website Interface for Improved Guest Service / June 2005
Luxury Marco Beach Ocean Resort Aims at 5th Diamond, Leverages The Concierge Assistant / June 2005
LaPlaya Beach & Golf Resort Installs The Concierge Assistant Software, Redefines Service Standard for New Elite Club and 5-Star Guests / May 2005
Gold Key Solutions Joins with World’s Most Prestigious Concierge Association for The Les Clefs d’Or USA’s Pan American Congress / May 2005
Luciano Pavarotti, Laura Bush and Tom Hanks Make Appearances in The Rittenhouse Lobby / March 2005
The Five-Star Landmark London Applies Automated Concierge Technology to Put Polish on Personal Service / January 2005
Caesars Tahoe Becomes 100th Customer for Concierge Assistant Guest Services Software / November 2004

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