Dallas, TX - April 23, 2007 � Revenue Source One announced
today that the company would be providing free telephone Mystery Shopping
to a limited number of companies.
Jay Delerno, President of Revenue Source One said, �we are offering
these free Mystery Shops to a few companies to demonstrate the state of
the art technology we use. Our reservations and sales/catering department
shops are unique in a number of ways.�
Some of the unique features of the Mystery Shopping performed by Revenue
Source One are:
-
E-mail delivery of call results.
-
Call results are delivered within thirty minutes of the completion of a
call.
-
Audio and a graded form are delivered by e-mail.
-
A summary of call results is done monthly by property and total company.
Mr. Delerno went on to say, �It has been our experience that the Hotel
Industry tends to think in relatively narrow terms when implementing a
Mystery Shopping program. The industry applies Mystery Shopping primarily
to insure Quality Assurance.�
Some other uses and benefits of Mystery Shopping are:
-
To critique the efforts of your Call Center and Voice Reservations Service
to make sure your hotel is being treated fairly and providing the level
of service you and your guests expect.
-
To provide a better understanding of your competition.
-
To asses the skills of the sales and catering staff at your competitors.
-
To identify salespeople at the competition with superior sales skills so
they can be hired when needed.
-
To determine the sales skill level of a potential new hire.
-
To understand the room rates being quoted over certain times of the year.
-
To understand meeting room rentals/setup charges.
-
To understand what is being said about your hotel when it is mentioned
as a possible competitor.
A Mystery Shopping Call program is critical to assess the performance of
your Front Desk/ Reservations Department, Sales/Catering Department, Franchise
Call Center, Voice Reservations Service and to provide insight to your
competition.
To request a free Reservation or Sales/Catering Mystery Shop, send an
e-mail with the subject line of �Free Mystery Shop Offering� with your
choice of Reservation or Sales/Catering to [email protected]
Please specify within the body of the e-mail which Mystery Shop you are
requesting. A return e-mail with instructions will be sent.
.
.
About Revenue Source One: Revenue Source One was founded in 1987
and is the only hospitality consulting company offering improved room pricing
strategies via a computerized Rate and Competition Analysis Pricing Model
(Rate Razor). The company also provides sales and marketing consultation,
mystery shopping and market research to the hospitality industry. Details
of the company's computerized Rate and Competition Analysis Pricing Model
and a complete list of past and current clients for all services can be
viewed at the company's web site www.revenuesourceone.com |