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BEVERLY HILLS, Calif.- February 23, 2007 - Hilton Hotels
(NYSE:HLT) recognized its top hotels during an awards ceremony at the brand�s
annual conference of general managers and directors of food and beverage,
held this year in New Orleans, Louisiana. At a special award ceremony,
Hilton presented 29 awards to the North American hotels which best exemplified
the Hilton vision and excellence in performance. Hotels were chosen based
on their outstanding performance in the brand�s �Balanced Scorecard� rating
system in areas such as customer loyalty, service, quality assurance and
customer satisfaction ratings � as well as exemplary efforts in hotel renovation
and diversity projects.
�2006 was an outstanding year for Hilton Hotels in North America and the Caribbean, and these awards recognize outstanding achievement in delivering transformative travel experiences for our guests,� said Jeff Diskin, senior vice president of brand management and marketing � Hilton Hotels. �These winners represent the experience standards we want our guests to experience at all our hotels.� The Connie Awards, named in honor of company founder Conrad Hilton, are awarded based on three key components, including: quality assurance audits measuring cleanliness, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel�s physical accommodations. The four hotels to receive Connie Awards were: CONNIE AWARDS: BEST OVERALL PERFORMANCE
Other awards include the Continuous Improvement Award, the Diamond Awards series and other �best of� individual awards. The winners were: CONTINUOUS IMPROVEMENT AWARD
DIAMOND GUEST ASSISTANCE AWARD
DIAMOND GUEST LOYALTY AWARD
DIAMOND HHONORS GUEST RECOGNITION AWARD
DIAMOND PROPERTY RENOVATION AWARD
DIAMOND DIVERSITY AWARD
ALL GREEN ZONES AWARD (Hotels that achieved all of their Key
Performance Indicator Goals)
OTHER AWARDS
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