Hotel Online
News for the Hospitality Executive


advertisement
 

.

Hilton Recognizes the Top Performing Hotels of 2006
BEVERLY HILLS, Calif.- February 23, 2007 - Hilton Hotels (NYSE:HLT) recognized its top hotels during an awards ceremony at the brand’s annual conference of general managers and directors of food and beverage, held this year in New Orleans, Louisiana. At a special award ceremony, Hilton presented 29 awards to the North American hotels which best exemplified the Hilton vision and excellence in performance. Hotels were chosen based on their outstanding performance in the brand’s “Balanced Scorecard” rating system in areas such as customer loyalty, service, quality assurance and customer satisfaction ratings – as well as exemplary efforts in hotel renovation and diversity projects. 

“2006 was an outstanding year for Hilton Hotels in North America and the Caribbean, and these awards recognize outstanding achievement in delivering transformative travel experiences for our guests,” said Jeff Diskin, senior vice president of brand management and marketing – Hilton Hotels. “These winners represent the experience standards we want our guests to experience at all our hotels.” 

The Connie Awards, named in honor of company founder Conrad Hilton, are awarded based on three key components, including: quality assurance audits measuring cleanliness, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel’s physical accommodations. The four hotels to receive Connie Awards were: 

CONNIE AWARDS: BEST OVERALL PERFORMANCE
     -- Hilton Villahermosa & Conference Center: Airport Hotel
     -- Hilton Lac-Leamy: Commercial Hotel
     -- Hilton St. Louis Downtown: Commercial Hotel
     -- Hilton Los Cabos Beach & Golf Resort: Resort Hotel

Other awards include the Continuous Improvement Award, the Diamond Awards series and other “best of” individual awards. The winners were: 

CONTINUOUS IMPROVEMENT AWARD
     -- Hilton San Diego Airport / Harbor Island: Airport Hotel
     -- Hilton Houston Southwest: Commercial Hotel
     -- Hilton Clearwater Beach Resort: Resort Hotel

DIAMOND GUEST ASSISTANCE AWARD
     -- Hilton Villahermosa & Conference Center: Under 500 Rooms
     -- Hilton Suites Toronto/Markham Conference Centre & Spa: 500 Rooms or Larger

DIAMOND GUEST LOYALTY AWARD
     -- Hilton Villahermosa & Conference Center: Under 500 Rooms
     -- Beverly Hilton: 500 Rooms or Larger

DIAMOND HHONORS GUEST RECOGNITION AWARD
     -- Hilton St. Louis Downtown: Under 500 Rooms
     -- Hilton Cincinnati Netherland Plaza: 500 Rooms or Larger

DIAMOND PROPERTY RENOVATION AWARD
     -- Hilton Washington DC North/Gaithersburg: Under 500 Rooms
     -- Hilton St. Louis at the Ballpark: 500 Rooms or Larger

DIAMOND DIVERSITY AWARD
     -- Hilton London Ontario: Under 500 Rooms
     -- Hilton San Francisco: 500 Rooms or Larger
     -- Hilton Kingston Jamaica: International

ALL GREEN ZONES AWARD (Hotels that achieved all of their Key Performance Indicator Goals)
     -- Hilton Austin
     -- Hilton Alexandria Old Town
     -- Hilton Greenville, South Carolina
     -- Hilton Marco Island Beach Resort
     -- Hilton San Diego Airport / Harbor Island
     -- Hilton Santa Cruz / Scotts Valley
     -- Hilton St. Petersburg Bayfront
     -- Hilton St. Louis Downtown
     -- Hilton St. Louis Frontenac
     -- Hilton Lac-Leamy
     -- Hilton Montreal / Laval

OTHER AWARDS
     -- Hilton Villahermosa & Conference Center
          -- Best Accommodations
     -- Hilton Lac-Leamy
          -- Best Food & Beverage Experience
          -- Best Restaurant
     -- Hilton St. Louis Downtown
          -- Best Room Service
          -- Best Guest Service
          -- Problem Free Hotel
          -- Most Helpful Front Desk Staff
     -- Hilton Los Cabos Beach & Golf Resort
          -- Best Resort Hotel
          -- Cleanest Hotel
          -- Physical Condition Hotel
     -- Hilton University of Florida Conference Center Gainesville
          -- Best Loyalty In Local Market
          -- Best Overall Service in Local Market
          -- Best Food & Beverage with Meetings

About Hilton Hotels 
With more than 500 hotels on six continents, Hilton Hotels continues to be an innovative leader in the full-service hospitality segment and the most recognized name in the industry. Hilton celebrates the accomplishment, enlightenment, renewal and celebration that travel enables. This commitment to personal guest achievement infuses all decisions about products, programs and amenities, and is underscored by the belief that travel can and should be transformative. Each unique Hilton Hotel was designed to reflect the sense of place of its location; each team member chosen to reflect the local culture and community. For more information, please visit www.hilton.com. 

.
Contact:

Hilton Hotels & Resorts
Denise Blaya, 310-205-7857
denise_blaya@hilton.com
http://www.hiltonworldwide.com

.
 

Also See: Hilton Hotels Names Its Top Hotel Performers for 2004 / March 2005
Hilton's Connie Awards for Best Overall Performance Presented to Hilton Seattle Airport & Conference Center, Hilton Santa Cruz and Hilton Scottsdale Resort & Villas / March 2004
Best Overall Performing Hotels for Hilton in 2002; Hilton DFW Lakes, Hilton Lac Leamy and Hilton Scottsdale Resort / March 2003
Hilton Names Award Winning Hotels Within the Three Full-Service Brands / April 2002

.

.



To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Ideas&Trends

Please contact Hotel.Onlinewith your comments and suggestions.