Hotel Online  Special Report

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HotSOS Goes Global with
Multiple Language Capability
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SaaS Hotel users can operate in multiple languages, including double byte
characters while corporate management analyzes data in one set language
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MIAMI — FEBRUARY 20, 2007 — MTech is proud to announce that its Internet-based Hotel Service Optimization System (HotSOS, pronounced “hot sauce”), which wirelessly connects staff to each other and streamlines guest-services workflow, is now available in up to 15 languages.

The Mandarin Oriental Tokyo, part of the Mandarin Oriental Hotel Group, is first to use HotSOS with Japanese as its primary language. 

“Instant information is only valuable if it is presented in a language that communicates clearly to the end user,” said Luis C. Segredo, MTech president. “Two-thirds of the world does not speak English, yet most U.S.-developed software does not support the needs of non-English speaking hotel workers. Now that HotSOS has grown to be an in-demand global product, we have done everything possible to ensure that all guest requests and workflow processes can be communicated in the employees’ primary language of choice. This is a huge step in providing global enterprise solutions.” 

He explained that HotSOS is now available in Spanish, French, Japanese, Traditional and Simplified Chinese and Russian dynamically upon login. The telephone interface also support these languages PLUS Polish, Korean, Creole, Tagalog, Bosnian, Czech, Slovak and Swedish. Previously, the guest-response solution only allowed field personnel to receive work on their wireless device in their native language. Today they can log into any machine, anywhere in the world, and see all the varying screens and data stored in HotSOS in their preferred language.” 

Gary McCallum, VP of hotel information systems for Mandarin Oriental hotels, said HotSOS is a corporate standard for rapid response at all properties. Mandarin Oriental represents almost 9,000 rooms in 18 countries with 13 hotels in Asia, 12 in the Americas and six in Europe and North Africa.  

“The different language applications are used for different properties around the globe,” McCallum said. “However, the Mandarin Oriental Hong Kong keeps English as its primary software language, as we do at corporate headquarters. Local-language functionality allows us to use HotSOS in countries that have few English speakers. Without this capability we would not be able to use HotSOS in Tokyo today, for example.”

Segredo said the Sands Macau has recently implemented HotSOS in simplified Mandarin, and other properties are quickly following suit. At the onset, simplified Mandarin, traditional Chinese, Japanese and Spanish were the first languages available through HotSOS. 

“Dispatching work orders to an employee in his or her native language is important,” Segredo said, “but being able to read that those work orders are documented, completed or are ‘in progress’ in the host system in a language that all staff understands is quite dynamic. This new multi-language capability shows that MTech is dedicated to providing our customers with the ultimate guest-response tools so that they can provide their guests with the ultimate in customer service.”
 
For more information on HotSOS, visit the MTech Web site at www.m-tech.com

About the Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts, currently operating 20 luxury hotels with a further 11 under development in Riviera Maya-Mexico and Hainan Island-China (2007), Barcelona, Boston and Grand Cayman (2008), Dallas, Chicago, Las Vegas, Macau, Marrakech and Turks and Caicos (2009). In total, Mandarin Oriental now operates, or has under development, almost 9,000 rooms in 18 countries with 13 hotels in Asia, 12 in the Americas and six in Europe and North Africa.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit www.m-tech.com

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Contact:

Luis Segredo
President
MTech
Tel: (305) 256-0429 
lcsegredo@m-tech.com

Barb Worcester
PRPRO
Tel: (440) 930-5770
barbw@prproconsulting.com

Also See: MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007
Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006
Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006
MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003


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