News for the Hospitality Executive
|Bangkok, Thailand (February 16, 2007) — Dusit Hotels &
Resorts, Thailand’s premier luxury hotel group, has selected the OPERA
Central Systems Solution comprising OPERA Reservations System (ORS), OPERA
Customer Information System (OCIS), OPERA Web System (OWS), and OPERA Sales
Force Automation (SFA).
“Dusit Hotels & Resorts required a state-of-the-art enterprise solution in view of its rapid expansion combined with the recent merger of Asian Hotels Alliance, where Dusit was a founding partner, into Global Hotel Alliance,” said Chanin Donavanik, Chief Executive Officer of Dusit Hotels & Resorts. “We developed a long standing relationship with MICROS, including customization of their software for Thai specific fiscal and operational requirements.
“Once implemented, we will offer a single image inventory between our hotels and the enterprise system with full synchronization to gha.net, which will handle GDS and selected ADS booking channels,” Mr Donavanik continued. “The Dusit website will be directly powered by the new enterprise system and will feature on-line customer relationship management to provide instant customer recognition. The integrated SFA system will enable the global Dusit sales force to facilitate attentive and pro-active account management. The deployment of OPERA Central Systems will complement our mission statement to provide high standards of quality service whilst providing excellent value.”
Mr. Donavanik added, “Dusit will be the first Thailand based hotel management company to have such a state-of-the-art Central System. With all of the features of the new technology deployed across all distribution channels by early 2008, Dusit Hotels & Resorts will provide all of its hotels and customers instantaneous guest recognition at the point of customer contact combined with a substantially enhanced distribution system via all its distribution channels providing real time availability based on last room and best rate.”
“Dusit Hotels and Resorts vote of confidence in MICROS and its products and services is extremely important given its prominent status within the Thai hospitality industry,” said Stefan M. Piringer, President of MICROS-Fidelio Asia/Pacific. “We are very grateful and pleased to extend our long partnership with Dusit into the enterprise systems arena.”
About Dusit Hotels & Resorts
Dusit Hotels & Resorts gained more than 55 years' experience in the hotel and hospitality field. Founded in 1949 by Honorary Chairperson Thanpuying Chanut Piyaoui, whose first hotel was the Princess on Bangkok's New Road. Dusit has since acquired a unique portfolio of deluxe hotels, building upon Thai culture and tradition to create a personalised welcome for all guests, made distinctive under its ongoing campaign theme: Dusit, the Thai way of Life.
Within Thailand, the Dusit brands also proudly include the new brand
extension D2 hotels + resorts and the Royal Princess Hotels & Resorts.
The latter offers first-class, moderately priced accommodation in primary
and secondary destinations throughout the country. Each is unique to their
location and serves a particular city or market segment. More recently,
taking a step beyond tradition, Dusit unveiled the D2hotel chiang mai,
a new lifestyle hotel in a modernistic environment equipped with the latest
technology, whilst maintaining the Thai accent that is unique to Dusit.
The company's shares are traded at the Securities Exchange of Thailand.
MICROS Systems, Inc.
|Also See:||MICROS Systems, Inc. Acquires the Hospitality and Retail Subsidiaries of RedSky IT / January 2007|
|AmericanAirlines Arena Consolidates to MICROS's Integrated 9700 Hospitality Management Solution / December 2006|
|Wynn Macau Selects MICROS OPERA and MICROS 9700 / November 2006|
|MICROS OPERA “In the Heart of the City” with Starhotels / November 2006|
|Joie de Vivre Hospitality Selects MICROS OPERA as Corporate Standard / November 2006|
|Global Hotel Alliance Empowers Members With MICROS Technology / October 2006|
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