Platinum Service Team Model
Platinum Service Team offers dedicated, high-touch assistance to hospitality partners
SALT LAKE CITY, Utah - October 2, 2006 - After announcing a $2 million investment in updating their hotel partnersí infrastructure technologies, iBAHNís commitment to providing broadband service of the highest quality to their customers continues with the development of its premium customer relationship model -- the Platinum Service Team.
Hoteliers serviced by iBAHNís Platinum Service Team will have the excellent
customer care theyíve come to expect from iBAHN, but with a dedicated,
regional team of experts including technicians and account managers on-hand
to quickly respond to immediate requests.
ďThe performance and the service (of the Platinum Service Team) have been great,Ē said Frances M. Chiaretta-Smith, event technology manager at the Albany Marriott.
iBAHNís new customer service model has been piloted in two regions over the summer and is planned to finish rolling out in North America by October 2006.
ďWe recognized that due to the intricate operations of many full-service hotels, we needed to develop a new service model in order to best-meet their immediate needs,Ē explained James E. Jones, iBAHNís newly appointed vice president of client services. ďBased on findings from customer surveys, iBAHN has created the Platinum Service Team to directly focus on these hotels.Ē
Heather Keroes, YPB&R Public Relations
Wendy Kelley, VP Marketing
|Also See:||iBAHN Names Hospitality Specialist James E. Jones as Vice President of Client Services, North American Hotels Group / July 2006|