�I�ve been in the training business for a long time and I don�t know of any other franchise that has made this type of commitment, ensuring hotel owners have the training programs they need to be successful in making more reservations and delighting guests,� said Signature Founder and Chairman Don Farrell.

Senior Vice President of Brand Management Tim O�Connor wanted to differentiate Settle Inn & Suites from other chains by offering distinctive customer service and knew a partnership with Signature would do just that.

�As a former trainer for Signature, I�m very familiar with the positive impact of the program,� O�Connor said. Because I believe so strongly in Signature�s unique style of teaching and reinforcement, mixed with great measurement and coaching tools, I insisted that our company�s Chief Executive Officer Brendan Watters make the program a part of the franchise agreement.�

Employees in the areas of reservations and guest services of Settle Inn franchises will receive a full day of customer service and sales training supported with ongoing mystery shopping and coaching.  Signature trainers will return to the hotels three times throughout the year to train new employees, and move the sales and service skills of existing employees to the next level.

About Signature
Signature Worldwide is the leading provider of training outsourcing and business solutions to service-based organizations, creating tailored employee training and marketing programs that directly impact the bottom line. Established in 1986 and headquartered in Columbus, Ohio, Signature operates throughout North America and the United Kingdom, and has licensees in Greece, South and Central America, China, Northern Africa, Mexico and the Middle East. For more information on how Signature�s proven employee training programs lead to customer delight, call 800-398-0518 or visit www.signatureworldwide.com/pr

About Settle Inn LLC
Settle Inn is a lodging company with a simple approach to lodging that focuses on delivering the most important services and amenities to guests at a reasonable rate. Based out of Aberdeen, South Dakota, Settle Inn & Suites focuses on what guests really want: clean, comfortable accommodations; friendly, helpful staff; time-saving amenities; and consistently great rates. Most Settle Inn & Suites properties feature indoor swimming pools, free expanded breakfast (with hot waffles) and free wireless Internet access. To learn more, please contact Tim O�Connor at 920-830-3673, or log on to www.gosettleinn.com or www.settleinn.com.

Signature Worldwide Business
and Training Solutions
Myra Mash
Marketing Manager
5115 Parkcenter Avenue
Dublin, Ohio  43017
Phone (614) 766-5101
Fax (614) 766-9419
E-mail [email protected]
WebSite www.signatureworldwide.com