for Reservation Training
|COLUMBUS, Ohio (June 12, 2006) – Kalahari Resorts, home to the largest
indoor Waterparks in Ohio and Wisconsin, plans to enhance its guest reservation
experience by engaging Signature Worldwide, the leading provider of hospitality
training outsourcing solutions, to deliver training development for its
central reservations associates. The continuing education will begin
this month and take place onsite at the Kalahari Resort central reservations
office in Wisconsin Dells where associates handle reservation calls for
In anticipation of the August opening of Kalahari-Sandusky Ohio’s new 95,000 sq. ft. meeting and convention center, training will focus on effectively communicating the numerous amenities of the new meetings facility, as well as the impressive indoor and outdoor waterparks, extensive onsite dining opportunities, and both resort’s unique African theme.
“Our goal is to create a seamless experience for everyone who calls about our resorts – whether they are booking a family vacation at the waterpark or a meeting in our new convention center,” said Kalahari Resort owner, Todd Nelson. “You only have one opportunity to make a first impression. Since our resorts have so much to offer guests, it is critical that our associates are well-versed on our guest’s needs and lifestyles.”
“Positioning Kalahari Resorts to immediately impress all customers is of the utmost importance,” said Holly Zoba, national sales manager for Signature Worldwide. “Our training programs help the phone agents build a sales formula that can be used to qualify each guest and vividly describe the Kalahari experience and amenities to new guests.”
According to Zoba, Kalahari Resorts should expect to see an increase in conversions, in average daily rate, and customer satisfaction during the reservation process.
Employee skill improvement will be ongoing after Kalahari Resorts’ initial hospitality training event. Ongoing plans include one-on-one employee coaching, monthly hotel mystery shopping calls, return visits by a Signature Worldwide trainers, and use of Signature Worldwide’s web-based reporting tool to measure the success of the program.
About Kalahari Resorts
Kalahari Resort in Wisconsin Dells is a “world-away” Waterpark experience, in the heart of the Midwest. Situated along I-90/94, the authentically African-themed Kalahari Resort greets Wisconsin Dells visitors with a sneak peek at its colorful web of award-winning outdoor and indoor Waterpark slides, attractions, and activities. The resort is home to the America’s largest indoor Waterpark, and offers more than one million gallons of water fun, 740 guest rooms, full-service Spa Kalahari & Salon, a fully equipped fitness center, on-site restaurants including nationally known Kahunaville, unique retail shops, a 15-screen cinema and a state-of-the-art convention center. To make hotel reservations call 1-877-KALAHARI (525-2427) or visit: www.KalahariResorts.com
Kalahari Resort-Sandusky located just north of exit 118 of the Ohio Turnpike, debuted Ohio’s largest indoor Waterpark at 80,000 sq. ft. in May 2005. In addition to its indoor and outdoor Waterparks, Kalahari features full-service Spa Kalahari; a collection of unique retail shops; an indoor miniature golf course; million dollar kids dry play adventure; one of the largest game arcades in Ohio; a fully-equipped fitness center; and eight dining options. Kalahari’s new convention center will be attached to the resort’s 596 well-appointed African-themed guest rooms and suites. For reservations and guest information, call (877) 525-2427 or visit www.KalahariResorts.com. For meetings and event information, call (419) 433-7759 or email NiaCener@KalahariResorts.com.
Signature Worldwide is the leading provider of training outsourcing and business solutions to service-based organizations, creating tailored employee training and marketing programs that directly impact the bottom line. Established in 1986 and headquartered in Columbus, Ohio, Signature operates throughout North America and the United Kingdom, and has licensees in Greece, South and Central America, China, India, Northern Africa and the Middle East. For more information on how Signature’s proven employee training programs lead to customer delight, please visit www.signatureworldwide.com.
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