by Exceeding Brand Standards
24-property hotel company builds loyalty by delivering value, guest security
|June 12, 2006 - Ohio-based owner operator Lodging Industry, Inc. did
not start out in the hotel business. Thirty-five years ago it opened
a restaurant. That operation was so successful the company decided
to build a hotel next door and its hospitality business has grown ever
since. Today Lodging Industry, Inc. owns 24 franchised and independent
hotels and a restaurant group, achieving success with a company policy
of offering their guests comfort, safety and value.
“We operate Days Inns, Fairfield Inn and Suites, Super 8, Best Western, Comfort Inns, Red Roof Inns and Sleep Inn flags, and we make it a practice to exceed brand standards in every area including guest security,” said Lodging Industry, Inc. VP of Operations Ralph Ruta. “Our company puts guests first and that means providing amenities that may not be brand mandates, such as having Challenger™ guest safes from Hospitality Safe Corporation in the rooms of all 24 of our properties. This demonstrates our commitment to what is personally important to our guests and keeps them staying with us.” Ruta said Lodging Industry, Inc. previously used another company for its hotel safes but works with Hospitality Safe Corporation now because of its superior customer support and more reliable Challenger electronic safes.
Because of the conscious attention it pays to visitors’ comfort and safety a large percentage of Lodging Industry Inc.’s business is repeat guests. “Travelers who stay at any of our properties know they will find clean rooms and a secure environment and that builds a family of loyal guests,” Ruta said. “Likewise, we only do business with top vendors that deliver the best products and services. When choosing a guest safe partner, we tested several safes before selecting the Challenger series for our properties.” Ruta noted that Challenger safes have a seven-year guarantee and are the most reliable units he has used. The units are easy to install, and if a guest accidentally locks themselves out it takes just minutes to correct the mistake.
“Before we put Challenger safes in all our properties we installed them in one hotel for a year as a test – they worked perfectly,” said Ruta. “Hospitality Safe’s service is fast and professional, and as a result, we have continued to roll out Challenger safes in all our 1,600 rooms during the past four years.”
Headquartered in Elyria, Ohio, Lodging Industry, Inc. is a family-owned company serving the hospitality business for 35 years. “Since all our properties are in northeast Ohio we can oversee every aspect of their operation ourselves,” explained Ruta. “We invest in our hotels and take pride in our properties.” All Lodging Industry, Inc. hotels offer complimentary deluxe breakfast bars and most have free high-speed Internet access and swimming pools. The company also developed active partnership with local businesses and its website, www.LakeErieHotelsMotels.com, offers many dining suggestions, attraction discounts and lodging packages for both business and leisure guests.
About Hospitality Safe Corporation
About Lodging Industry, Inc.
|Also See:||Hospitality Safe Corporation Installs 8,500 Challenger Series Safes in Casino and Hotel Guest Rooms in 1Q’06; Flamingo Las Vegas, Tropicana Tap Market Leader for Reliability, Uptime, Security for Guest Valuables / May 2006|