|CHICAGO - April 13, 2006--Hyatt responds to consumer demand with a
collection of ten new products and services designed to reduce hassles
and increase productivity on the road. Among the practical, service-oriented
offerings, are E-Concierge, an online tool that will allow guests to plan
their itinerary -- dinner reservations, destination activities and special
requests -- weeks in advance of their stay and Web Check-in, which allows
guests to check in at Hyatt.com from their home or office, guaranteeing
their room of choice will be available upon arrival. Other amenities include
Fast Board, which allows guests to print out boarding passes at a kiosk
as they check out, and a state-of-the-art, 24-hour Stay Fit Gym at all
"These new Hyatt innovations focus on practical tools such as advance
planning via E-Concierge and the ability to print out boarding passes at
the hotel - features to make our guests' travel experience easier and hassle-free,"
explains Tom O'Toole, Senior Vice President, Strategy and Systems, Hyatt
Overview Of Hyatt's New Suite
Of Products And Services:
New Offerings Exclusive To Hyatt's
Gold Passport(R) Members:
Guests may plan and organize the perfect stay with destination activities
such as golf and spa treatments, dinner reservations and special requests
such as a champagne amenity in advance of their stay with E-Concierge.
Available at Hyatt.com, the service is personalized when a Hyatt concierge
at the property of choice sends the guest an electronic itinerary confirming
plans up to a week before arrival. Guests may consider E-Concierge their
A kiosk that allows travelers to print airline boarding passes in the
hotel lobby before they depart to the airport. Installation in all domestic
hotels in scheduled by June 1st.
Non-Smoking Room Guarantee
Under the non-smoking guarantee, if the non-smoking room is not available
upon check in, the guest will be given the choice of a $100 Hyatt gift
card or 5,000 Hyatt Gold Passport bonus points as compensation.
Hyatt Stay Fit Gym
An upscale fitness program designed to energize and inspire quality
workouts on the road. Includes: updated, contemporary fitness centers that
are open 24 hours a day, seven days a week; state-of-the-art Life Fitness(R)
equipment and fitness accessories (resistance bands and balls); fitness
concierge that can provide forgotten or lost fitness apparel and fitness
GPS systems for navigating around the property. Additionally, via a partnership
with YogaAway(TM), Hyatt will offer in-room yoga classes (for purchase)
through the OnCommand digital television system, as well as private and
group classes with YogaAway(TM)-certified instructors at select properties.
The Luxurious Hyatt Grand Bed(TM)
A pillow top Sealy mattress dressed with luxurious high thread-count
sheets, down fluffy blanket, plush pillows and decorative, sleek designer
touches - all geared towards fostering comfortable, quality sleep.
Hyatt Express Check-in Kiosk
An efficient tool for quick check in and check out, the kiosk allows
guests to bypass the front desk and get to their room faster with the simple
swipe of a credit card. Guests may conveniently verify stay information,
and obtain key cards and a room number with directions to their room. Additionally,
with the touch of a screen, Hyatt Gold Passport(R) members verify account
number and enter bonus numbers, and Diamond members may choose their welcome
amenity. Check out is made easy with a comprehensive, easy-to-read receipt.
Hyatt Wherever WiFi(TM)
Hyatt guests will be able to experience premium wireless broadband
Internet service in most guest rooms, lobbies and public areas at Hyatt's
hotels and resorts. A partnership with T-Mobile(R) offers greater connections
and speed for guests to get work done whenever, wherever they please.
Allows Hyatt's Gold Passport diamond and platinum members, via a website,
to check-in to their hotel room before they arrive and then simply retrieve
a key upon arrival. This guarantees the guest the ability to upgrade their
room in advance, as well as have packages or faxes waiting for them in
their room upon arrival.
Hyatt recently announced a limited time exclusive partnership with
Verified Identity Pass, Inc. ("Verified ID"), becoming the first hotel
chain to give its customers access to the service. CLEAR is the nation's
leading registered traveler program that enables members to receive expedited
processing at airport security checkpoints. Hyatt will extend complimentary
membership to its Gold Passport Diamond tier members.
The bed type guarantee is constructed exclusively for Hyatt Gold Passport
Diamond and Platinum members, the two highest tiers in Hyatt's frequent
guest program, and ensures that if the reserved room with preferred bed
type is not available upon check-in, the guest will be given 5,000 Hyatt
Gold Passport bonus points to add to their account. 5,000 Hyatt Gold Passport
points is equivalent to one free night at select Hyatt Hotels & Resorts
About Global Hyatt Corporation
There are 216 Hyatt branded hotels and resorts (over 90,000 rooms)
in 44 countries around the world, operating under the Hyatt(R), Hyatt Regency(R),
Grand Hyatt(R) and Park Hyatt(R) brands. Currently, there are an additional
30 Hyatt hotels and resorts under development, including 11 new hotels
in China. Hyatt Corporation (domestic U.S., Canada and Caribbean hotels)
and Hyatt International Corporation (international properties) are subsidiaries
of Chicago-based Global Hyatt Corporation. Global Hyatt Corporation is
also the owner of Hyatt Vacation Ownership, Inc. operators of the Hyatt
Vacation Club (timeshare and fractional residential product), Hyatt Equities,
L.L.C. (hotel ownership), Select Hotel Group L.L.C. (which owns, operates
and franchises AmeriSuites hotels, Hyatt Place and Summerfield Suites hotels)
and U.S. Franchise Systems, Inc. (which franchises Hawthorn Suites, and
Microtel Inns and Suites).