Bill Sullivan, managing director of the hotel, accepted the trophy at  the Marriott banquet Feb. 22. He credited his employees for the  award, along with students in UD's Department of Hotel, Restaurant  and Institutional Management (HRIM). 

�We are so fortunate to have an excellent team that works hard every  day to excel at customer service,� he said. 

�'Whatever it takes,' or 'WIT,' as we call it, is the driving force  that UD/ Shaner and Marriott fully endorse, and it's what we remind  our staff of every day. We also are blessed with the fine students of  the HRIM practicum who work closely with our staff to provide an even  higher level of service. Together, this is an exceptional team,�  Sullivan said. 

According to the surveys, guests were impressed with how UD's hotel  and its staff went out of their way to be of service. Guests wrote: 

"The staff was always ready to do what was needed to help. They  prepared a meal for me--a late arrival--long after the restaurant had  closed." 

"A student intern helped my daughter with directions on campus and  gave her great advice about being a student at the University." 

"We had superior service in the lounge with Ed. He is a great  representative of the highest level of service." 

"Great food in the cafe, and chef made special items for our children!" 

Bill Sullivan
Managing Director
Courtyard - Newark at the University of Delaware
University of Delaware Conference Services
400 Pencader Way
Newark, DE 19716
Hotel Phone Direct: (302) 391-2261
E-Mail:  [email protected]
Web: http://www.udel.edu/hotel