Hotel Online  Special Report

StayOnline Brings in the New Year with Major
New Initiatives, Expanded Portfolio
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Market Leader in Wireless Solutions for the Hospitality Industry Looks to Explosive Growth in 2006

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Atlanta, GA – January 31, 2006 – StayOnline, the nation’s market leader in premier High Speed Internet  Solutions (HSIS) for the hospitality sector, has started 2006 in an aggressive growth mode with new partnerships, new customer offerings, products and marketing tools both for customers and for the company itself, as well as major new contracts under its belt.

In addition, StayOnline is growing by adding more than 30% to its staff, primarily in the areas of Customer Service and Engineering.  Known since its inception in 1999 for the value it places on customer service, StayOnline expanded its Customer Service program, which the company views as its highest of priority, and has been called the best in the business by many hoteliers who offer StayOnline’s managed network solutions.

“Our customers are telling us that StayOnline provides best-in-class 24/7 Help Desk services, but we will never rest on these laurels,” said Antonio DiMilia, President and Chief Executive Officer of StayOnline. “To that end, we are in the process of doubling the size of our Tier One staff and facility and are adding additional support at Tiers Two and Three as well.  We find that most calls to our Help Desk are resolved on the first call due to deepened network visibility, ease of portal navigation, and the quality of our Help Desk personnel.”

“StayOnline’s dedication to providing world-class service aligns with our relentless focus on customer service,” said Paul Dietzler, Executive Vice President of Asset Management for Omni Hotels. “The 24/7 Help Desk is just one way in which StayOnline sets the gold standard in excellence.“

The two companies recently inked a deal for StayOnline to provide its managed network solutions to Omni’s luxury hotels and resorts located throughout North America.

In terms of StayOnline’s new customer offerings for 2006, first out of the starting block is GuestPass DirectorSM, the company’s proprietary new bandwidth shaping tool for its hotel, resort, meeting facilities and vacation property customers.  GuestPass DirectorSM offers each individual property immediate information and control over the use and distribution of their internal bandwidth.

“GuestPass DirectorSM allows our customer hotels 100% visibility into packet traffic over their entire network,” said Mike Henderson, Vice President of Marketing for StayOnline. “This enables them to allocate bandwidth for both guest and back-office functions, as well as to limit bandwidth usage when needed.” 

According to DiMilia, the company will also be rolling out a new customer reporting system (dashboard) enabling customers to easily manage utilization, guest and network issue resolution, and guest billing. “The StayOnline Customer Reporting System offers a suite of reports to the hotel, giving comprehensive visibility into the usage, support and status of their system,” he said. “It is unique in its breadth and depth of reporting capabilities and sets a new industry standard.”

Also new for 2006 are strategic partnerships with both Merlot Communications, Inc. and Tharaldson Communications, Inc.  StayOnline will now offer the Merlot wired solution as a complement to their wireless installations. Merlot’s unique Lapjack solution removes the number one issue in wired solutions, that being the removal or failure of the in-room CPE (modem).  Tharaldson is offering its new and future customers a rich package of both telecom and Wi-Fi managed network solutions, thanks to its new venture with StayOnline.

And, says Henderson, StayOnline’s web site will get a facelift early in 2006, as well.

“Our new web site look will reflect our growth and position in the industry,” he said. “As many of the smaller, less service-oriented HSIA providers have fallen out of favor with customers and/or shut down altogether, our dominance in the hospitality sector continues to increase.  Now at more than 117,000 rooms, across 32 brands in North America, we have the largest wireless footprint in the full service market.  Our website and image will reflect that.”

“As wireless usage continues to grow, month over month, there is a growing concern among hoteliers and property owners about the level of Customer Service provided to the guest,” said DiMilia.  “StayOnline continues to focus on keeping both the hotelier and the guest as number one and our service standards and new offerings truly reflect that.  We are very pleased that 2006 is starting off for us with so much good news.”

About StayOnline®
StayOnline's wireless High-Speed Internet solution is installed in over 117,000 guest rooms in more than 600 hotels and resorts across North America. StayOnline meets the highest quality standards and is Intel® Centrino verified. For additional information on StayOnline, visit www.stayonline.net .


 
Contact:

Karin Koser
KPK & Co.
404.636.9311
Karin@kpkco.com
or
Alaina Robertson
KPK & Co.
404-636-9311
alaina@kpkco.com


Also See: Tharaldson Communications Inc. Is StayOnline's First Premier Solutions Partner; Tharaldson to Provide StayOnline’s Managed Network Services to Current and Future Customers / January 2006
StayOnline Inks Exclusive Deal with Omni Hotels; Wireless HSIA Provider Adds Another Luxury Brand to its Footprint / January 2006
Windsor Capital Group Enlists StayOnline as Preferred Wireless Provider; StayOnline Continues to Dominate Hospitality Industry Niche / January 2006
Vacation Ownership Resorts Adding High Value Amenities and Infrastructure; StayOnline Completes Installation in Six Hilton Grand Vacation Club Properties / December 2005
StayOnline and Great Wolf Resorts - It's a Family Affair; Family Resorts Follow the Trend of Staying in Touch, Even on Vacation / October 2005
StayOnline Receives $15 Million from Technology Investment Capital Corp. / September 2005
StayOnline Tapped by Spectralink to Offer WI-FI Telephony to Hospitality Industry / August 2005
StayOnline Helps Bring Soldier  "Home" for Sister's Wedding; Technology Conduit for Reuniting Family Members / July 2005
Congress Hall Resort Hotel Blends History and High Tech with StayOnline / May 2005
StayOnline Strengthens Management Team with Three New Hires; Wireless Hospitality Professionals Parrish, Lewis and Watkins Join Company / April 2005
StayOnline Designs New Generation Wireless for San Francisco's Intercontinental Mark Hopkins / April 2005
StayOnline Shapes the Future of Hospitality WiFi with Industry Leaders; Wireless Solutions Company to Host Symposium on WiFi and Mobility Computing in Hospitality in April / March 2005
Hilton Grand Vacations Company Selects StayOnline for Wireless Expertise / March 2005
The Madison Pairs History with New Technology; DC Landmark Property Installs StayOnline's Wireless Solution / February 2005
Ely, Minnesota Resort Goes Wireless with StayOnline / November 2004
StayOnline Takes Emily Wireless; Fast-Moving Company Combines Technology with Tradition at the historic Emily Morgan Hotel in San Antonio / September 2004
StayOnline Takes Waikiki Wireless; Moves into Hawaii Resort with Largest 100% Wireless Coverage Install to Date / September 2004
Stranded Airline Passengers and Regular Guests Benefit from StayOnline's Wireless Solution in Dayton / August 2004
New Renaissance Las Vegas to Offer StayOnline's Wired and Wireless Network / August 2004
Highpointe Goes 100% Wireless with StayOnline / June 2004
StayOnline Announces New QuickResponseCoveragePlusSM Wireless HSIA Leader Sets Itself Apart with Innovative Repair Program / June 2004
StayOnline Offers Smooth Sailing/Surfing at Sailport Resort / June 2004
College Station Property Goes Fully Wireless; Lane Hospitality Taps StayOnline Again / June 2004
Mike Henderson Promoted at StayOnline, Inc. / May 2004
Wireless Joins Active Duty at Five CWB Properties; StayOnline Keeps Military Reservists and Other Guests Connected  to Home / May 2004
Chicago’s Historic InterContinental Hotel Goes Fully Wireless in Record Time; StayOnline Meets Hotel’s Challenge for Installation and Coverage / May 2004
StayOnline Helps Hilton Woodcliff Break New Ground; Hotel Noted as State’s Most Technologically Advanced Meeting Venue Adds Wireless Internet Access / May 2004
Amalfi Hotel Connects with StayOnline / May 2004
A Complete Set; Pineapple Management Services Signs with StayOnline to Install Wireless HSIA in Remainder of Properties / May 2004
StayOnline Connects Atlanta’s Historic Georgian Terrace Hotel; Complimentary Wireless Internet Service Now Available for Guests / May 2004
StayOnline Reports Explosive Growth in Usage of Broadband Wireless Service - Wireless User Take Rates Now Match Wired in Hospitality Setting / April 2004
Making the Connection Without Wires; Hilton Dallas Lincoln Centre finds Positive + Connection with Wireless / February 2004
History Meets High Tech; Holiday Inn at Six Flags Brings High-speed Internet to 1800’s Building / March 2004
As 2003 Comes to a Close, StayOnline Hits 23,000 Rooms in 203 Hotels / December 2003
Magna Hospitality Group Selects StayOnline; Wireless Provider to Start with Half of Magna Properties / December 2003
StayOnline Installs First High Speed Wireless Connection in Douglas County / November 2003
Cool Springs Marriott Goes Wireless with StayOnline / September 2003
Two More Davidson Hotels Go Wireless with StayOnline; Wireless HSIA Installed at Marriott Hunt Valley and at Park Vista Memphis / July 2003
StayOnline to Market AT&T Wireless WI-FI Service in Thousands of Hotel Rooms Across US / June 2003
StayOnline and Boingo Wireless Announce WI-FI Network Roaming Agreement; StayOnline’s network of fully wireless hotels featuring in-room Wi-Fi hot spots to be integrated into Boingo network / June 2003
StayOnline Connects Hotel Biltmore; Intel campus hotel partners with StayOnline for high speed wireless Internet / June 2003
New Castle Goes Wireless With StayOnline; Leading independent hotel operator to use StayOnline for high speed wireless Internet / June 2003
CNL Hospitality Selects StayOnline - StayOnline becomes approved vendor for installing high speed Internet access / June 2003
StayOnline’s Wireless Solution is Verified by Intel; Nation’s Largest 100% Wireless LAN Provider for Hospitality Industry Now Verified on Intel® Centrino™ Mobile Technology / June 2003
Lane Hospitality Goes Wireless with StayOnline / May 2003
Coakley Williams Goes Wireless With StayOnline / May 2003
StayOnline Partners With PrintMe To Add Convenient Mobile Printing To Spectrum Of Guest Services / April 2003
The Warwick Hotel Seattle and the Warwick Regis San Francisco Add StayOnline’s Wireless High Speed Internet Service to Their Formidable List of Amenities / April 2003
StayOnline and iPass Announce Agreement - StayOnline to Integrate its Wireless Access Points into the iPass Global Virtual Network for Enterprises / Feb 2003
StayOnline Announces 100 % Wireless High Speed Internet Installation at 100th Hotel / Jan 2003
StayOnline Introduces Hospitality Industry’s First Online Quote Application / Jan 2003
Top North Shore Hotel Now Offers Full Property Wireless High Speed Internet Access / Dec 2002
Davidson Hotel Company Selects StayOnline to Install Wireless High Speed Internet Access / Oct 2002
Foundry Park Inn & Spa Massages History With High Tech; Adds Wireless High-Speed Internet Access through Partnership with StayOnline / Aug 2002
Innkeepers Hospitality, Inc. Connects with StayOnline’s Wireless High-Speed Internet! / July 2002
Noble House Hotels & Resorts Selects StayOnline for Wireless High-Speed Internet Access Program / Nov 2001

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