The RIU chain confirms that all guests staying at its 8 establishments in the Mexican Caribbean (5 in Playa del Carmen and 3 in Cancun) are safe after Hurricane Wilma passed through Mexico. The establishments suffering the most damage were the three hotels in Cancun, especially the Riu Caribe. Today, Monday, repairs have begun on the Riu Palace Las Américas, the least affected of the three. RIU guests from the 3 Cancun hotels are being kept in the civil protection shelters local authorities have provided. "They are calm and in good spirits. Furthermore, food and drinks are available" according to Riu staff. RIU�s suppliers have begun to serve its establishments with all types of products.

Riu Caribe

To the contrary, the 3 RIU hotels in the city of Cancun will need a few more days for repairs. 

The situation in Playa del Carmen returned to normal and yesterday, Sunday, guests returned to their rooms, where the electricity and hot water supply has been restored.

A restaurant and a bar are open for service in each of RIU�s resort in Playa del Carmen.

The guests at the Hotel Viva Maya who were temporarily lodging at other RIU resorts have already returned to their own hotel.

On the other hand, the first guests have begun to swim in the sea opposite the RIU resorts in Playa del Carmen.  Normalisation is in full swing.  The sun has come out and the rubble outside the hotel grounds is being cleared away.

RIU�s guests are calm, in good spirits and even slightly euphoric after seeing the sun once again, in the knowledge that the hurricane is now just an unhappy memory.

As soon as the roads are ready for traffic, tourists will begin to come home through the Merida airport, probably as of Tuesday afternoon, European time.

Press Department RIU Hotels
Tel: +34 971 743030
E-mail: [email protected]