Hong Kong and Tokyo Hotels
Award-Winning Operator of Luxury Properties Chooses
InfoGenesis to Complement Exceptional Customer Satisfaction
|SANTA BARBARA, CA - November 8, 2005 - InfoGenesis, the leader
in Guest Experience Management applications and services, announced today
that Mandarin Oriental Hotel Group, owner and operator of luxury hotels
and resorts worldwide, has chosen InfoGenesis POS for all point-of-sale
transactions throughout The Landmark Mandarin Oriental, in Hong Kong, and
Mandarin Oriental Hotel Tokyo properties. InfoGenesis has installed IBM
SurePOS terminals and Symbol handheld terminals in the prestigious Landmark
hotel and will shortly deploy a similar solution at Mandarin Oriental Tokyo.
"Our guests are accustomed to only the highest levels of service," said Gary McCallum, VP of Hotel Information Systems for Mandarin Oriental Hotel Group. "Mandarin Oriental felt InfoGenesis POS was the right choice to deliver a seamless guest experience and provide our operations teams with the best tools available for both The Landmark Mandarin Oriental and Mandarin Oriental Tokyo."
The InfoGenesis solution further enhances the guest experience at Mandarin Oriental by streamlining the hotels’ guest services at its restaurants, lounges, spa and retail operations, and by providing actionable data to the hotels’ management. By unifying transactions at The Landmark’s food and beverage and retail outlets, staff and management are better able to anticipate guests' needs and deliver more personalized service. The InfoGenesis POS advanced reporting provides Mandarin Oriental the information they need to improve its overall level of efficiency and guest experience.
"We are extremely pleased to be a technology partner to Mandarin Oriental Hotel Group, one of the world’s great hospitality groups and internationally regarded hotel brands," said Terry Cunningham, CEO for InfoGenesis. "As a global provider of hospitality solutions, InfoGenesis has a strong commitment to enabling guest experience management, and our installations at The Landmark Mandarin Oriental and Mandarin Oriental Tokyo, clearly show the value our solutions bring to properties that set the standard for world class hospitality."
About Mandarin Oriental
Mandarin Oriental is an award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group regularly receives recognition and awards for outstanding service and quality management. For more information, visit www.mandarinoriental.com.
InfoGenesis is defining the future of hospitality with Guest Experience Management applications and services. InfoGenesis helps you understand your guests' preferences, tailor service to their unique needs, and maximize revenue per customer. Our solutions include point-of-sale, reservations, dining management and analytics for leading hotels, resorts, casinos, cruise lines, stadiums, restaurants and managed foodservices. For more information, visit www.infogenesis.com.