Remote Guest Check-in via the Web; eCheck-In Capability Available to
Certain Guest Reward Program Members
|BEVERLY HILLS, Calif., December 12, 2005 – Hilton Hotels Corporation
announced today that eCheck-in is available to guests who are Gold and
Diamond VIP members of the Hilton HHonors guest reward program. With
eCheck-in, Gold and Diamond members can benefit from the convenience of
checking in via the Web up to 36 hours and within at least two hours of
Following a successful pilot-test at 157 Hilton Family Hotels, the eCheck-in service will be rolled out at more than 2,300 Hilton Family Hotels, including Hilton, Conrad, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn and Homewood Suites by Hilton, with a completed implementation planned for January 2006.
With eCheck-in, Gold and Diamond members can check into their hotel rooms in advance of arrival regardless of how they made their reservation by:
“Representing the first hotel company to introduce online check-in across
multiple brands, the Hilton Family of Hotels is delighted to provide guests
with more control over their travel experience by checking in when they
want to and selecting their room in advance,” said Tom Keltner, president
– brand performance and development group. “By providing our guests
with a choice between traditional check-in and eCheck-in, we can give them
greater control and convenience, delivering a high-touch or high-tech experience
based on their preferences.”
Hilton Hotels Corporation is the only hospitality company to utilize a single, common technology platform or system, called OnQ, across all brands, representing more than 2,300 hotels. The technology enables the company to share real-time information seamlessly across every guest touch point – the hotel front desk, reservations, Hilton Reservations and Customer Care, and the brand websites.
OnQ improves guest recognition before, during and after the hotel stay and provides more enhanced levels of service based on real-time access to guest preferences, information about Hilton HHonors guest reward program membership status, and past and future guest stays across all brands.
Guests easily can create a personal profile by visiting any of the Hilton Family brand sites and click on “Create an Account.”
About the Hilton Family of Hotels
Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company. The company develops, owns, manages or franchises more than 2,300 hotels, resorts and vacation ownership properties.
|Also See:||Hilton's Customer-information System, Called OnQ, Rolling Out Across 8 Hotel Brands; Seeking Guest Loyalty and Competitive Advantage with Proprietary Technology / August 2004|
|Hilton Hotels New Standard for Business Technology in Hotels Aims to Be Consistent, Integrated and Seamless / July 2004|