Through Call Center, a hotel will be able to check availability among all hotel members within a group hotel chain, and make reservations on behalf of a guest. All integrated information will be available for call center reservation staff to answer phone reservations: rates, availability, and package availability to guest reservation history. All are quickly and accurately brought up to best serve the hotel guest, from pre-purchase stage.

Any repeat guest will be recognized by the System, and all necessary remarks (such as guest drink preference or room view preference) will be prominently displayed. This will augment customer experience from the outset � such good beginnings will more likely lead to further steps: which means a reservation.

�Pelican System is fully aware of the necessity to provide the best leading-edge technology. Our continuous improvement, as launched in Version 2.5, includes a Call Center which can accommodate room demand, particularly during high seasons, across all hotel members. Much traditionally lost business can now be captured from cross-selling. This development is favorable mostly for hotel groups, as every member can work hand-in-hand in capturing room demand� observed Mr Liman H., director of Pelican System.

�The Call Center can also accommodate phone reservations from travel agents and corporate clients. Integrated accordingly, a Call Center agent will view negotiated contract rates and allotments assigned to particular agents or corporate customers. This development is very user-friendly, and does not require heavy training, as it is fully-integrated with our existing reservation system�.

For more complete information on how Pelican System supports hotels in managing reservations, contact us at: [email protected]

About Pelican System

Pelican is an Internet-based reservation system designed to manage all types of bookings, whether made directly by guests or through travel agents and corporate clients.
 
For Internet users (direct guests) Pelican will provide instant confirmation of reservations made through the hotel web site, and will notify the hotel� reservation department though automatically generated e-mail messages. 
 
For travel agents and corporate clients Pelican offers a feature called �Online Contracting,� which eliminates the need for paper-based, fixed-term contracts, allowing the hotel to set and adjust rates and allotments instantly according to seasonal period, special events, or unexpected demand.

For more information please visit www.pelicansystem.com