Financial Benefits with Kx
|May 11, 2005 - Faced with a 30% budget deficit, completely inadequate
computer systems, and staff drowning in paperwork, Royal Holloway’s event
and conference management needed to take drastic action. We look at how
Kinetic Solutions’ Kx system was able to help Royal Holloway turn the situation
around so that 30% behind budget went to 30% up on budget in just six months.
Two years ago, Melanie Loizou, assistant director Sales and Marketing at Royal Holloway, was given the unenviable task of turning the University’s conference and events operation from an administrative nightmare into a slick, customer-focused enterprise.
Although her staff was hard-working, they were overwhelmed by paperwork, and hampered by "steam-driven" software. She explains, "We had a number of home made systems cobbled together from what was available on Microsoft, but none of them communicated with the other, which meant huge amounts of data entry."
Loizou calculated that each room booking took 20 minutes to complete, and with more than 4,000 bookings a year, this meant that these transactions alone were taking at least 56 man-days to carry out. That was just the tip of the iceberg. "Our billing was particularly atrocious," she says. "We literally had hand-written invoices and had to get our calculators out to work out deposits," she continued.
After looking at several software companies, Loizou decided that Kx from Kinetic Solutions was the ideal system to cut duplicated and unnecessary paperwork, and to integrate all parts of Royal Holloway’s operation. After working with Kinetic to tailor Kx to suit the way Loizou’s team worked, the system was implemented.
According to Loizou, the difference it made was "phenomenal". Time taken to book rooms went down to a couple of minutes; billing was automatically calculated and invoices were sent out on time. All the systems communicated with each other, which meant that information only needed inputting once. Loizou was delighted, saying, "We went 'live' with Kx halfway through our fiscal year. At the time we were 30% behind budget. At the end of the year we were 30% ahead of budget. Without a doubt, Kx has been key in helping us achieve this fantastic result."
Eighteen months on, Loizou has had time to reflect and she believes the benefits of using Kinetic Solutions’ Kx software are even more apparent. "It has given us more flexibility," she says. "We now spend more time being proactive, and concentrating on providing a better service to our customers. I love the system – it’s great!" she enthused.
As with all systems, refinements and improvements are essential if service and procedures are to keep pace with customer demands. Loizou has noticed that Royal Holloway’s newer members of staff, who have never known other systems, are constantly putting forward ideas as to how they can do things better.
K x is a proven software solution that is used by hundreds of education and hospitality sector clients. Kx is a proven and fully integrated solution to the Entirety Property Management System (PMS) from Ramesys:
In addition to the Entirety PMS for Windows, the Entirety Enterprise Suite consists of:
1 Cragwood Road, Suite 202
South Plainfield, New Jersey 07080
Tel: 908 941 1300 x 243
Fax: 908 941 1312
|Also See||The Historic Sebasco Harbor Resort, One of Maine's Most Charming Oceanfront Resorts, Selects the Entirety PMS from Ramesys / May 2005|
|Caring for Customers and Getting to be #1: Ramesys Reinvents its Approach and Measures Dramatic Results / April 2005|
|Ramesys Announces the Distribution and Implementation of the Kinetics Conference Center and Venue Solution in the US / April 2005|
|Do You Know Where Your Business Is Coming From? / April 2005|
|Ramesys Scores a Grand Slam with Country House Inns / March 2005|
|Hosted Server PMS Solution Gaining Ground Reports Ramesys / February 2005|
|Entirety from Ramesys Provides a New Outlook at the Best Western The Inn at Towamencin / January 2005|
|Are Web Based Software Solutions for Hospitality Finally Coming of Age? / July 2004|
Dominates as the Leader of UNIX and Web Based Property Management Systems
(PMS) and Brings Latest
Enterprise Offerings to HITEC / June 2004
Latest PMS Is Lightning Fast, Ultra Thin And Web-Based - How This Technology
Meets The New Demands Placed
On PMS Solutions Today / June 2004
|GL Resorts to Implement a Web Based, Multi-Property PMS, Online Reservation and CRM Solution from Ramesys / May 2004|
|Technology Update - ASP Solutions: Latest Benefits and Lower Costs Without the IT Headaches / May 2004|
|Hoteliers Are Selecting Ultra Thin Web Based Property Management Solutions (PMS) that Are Simple to Install, Require Little IT Expertise and Are Reliable and Cost Effective / April 2004|
|Ramesys' ImagInn Platinum Property Management System is on Par for Emerald Hills Resort / March 2004|
|USFS announces Project Reveille; Guests to receive free local and long distance calls and high speed Internet; hotels to get upgraded PMS from Ramesys / March 2004|
|Price, Dependability and Service Keep The Hotel Group Turning to Ramesys for their Telecom Needs / February 2004|
|Best Western Soldiers Field, MN, Marches Forward with Latest ASP Solution / February 2004|
|Hotel Operators Must Make Difficult Choices to Exploit Their Most Profitable Asset: How They Get the Best Return on Their Known Customers / February 2004|
|Reliable, Fast, Secure, No Transaction Fees – Ramesys Offers Hosting Service for Both Their Independent Hotel and Chain Customers / December 2003|
|Ramesys Web Reservations Drive Down Costs and Improves Customer Service with Transaction Fee-Free Bookings / November 2003|
|Tech Savy Smaller Hotel Operators Expect Full Service Technology Options / June 2003|
|Ramesys to Unveil New Products at HITEC: Entirety PMS for Windows and Imaginn Search Data Mining Tool / June 2003|
|Reliable, Fast, Secure, No Transaction Fees - ASP Implementations Are Coming of Age / June 2003|
|Maximize the Value of Customer Relationships with the MPower CRM Tool From Ramesys / May 2003|
|Ramesys/InnLink Two-way Central Reservations Interface Installed at 160 Baymont Inns & Suites and Woodfield Suites / May 2003|
Entirety Enterprise Suite Proving to Be Tough Competition for Companies
Scalable, Affordable, Enterprise Solutions / May 2003
|Marshall Management Uses Ramesys' Web Reservations and CRM to Gain New Customers Over the Web and then to Recognize and Reward Them On an Ongoing Basis / May 2003|
|Hansji Hotels Selects Entirety Enterprise Suite to Increase RevPAR with Integrated PMS, CRES and CRM / April 2003|
|Lancaster Hotel and Motel Assoc. Uses Ramesys' Entirety Enterprise Suite to Offer Over Five Million Area Visitors Real Time Reservations / April 2003|
|The Internet Is Becoming Increasingly Important to Hotels, Chains and Management Companies; But How Can the Smaller Players Compete On a Level Playing Field? / April 2003|
|Ramesys Increases Options With the Addition of Entirety PMS - A Windows Based PMS Module Within the Entirety Enterprise Suite / April 2003|
|Six Continents Retail Experiences Rapid Growth Coupled with Reduced Costs Using Ramesys Solutions / June 2002|
|Benchmark Hospitality Acquires New Properties at Record Pace with Support from Ramesys / June 2002|
|Tage Corporation Benefits with Enterprise Solution from Ramesys / May 2002|