Customers and Community
Miami —May 9, 2005 — Making a career out of helping hospitality companies grow their businesses and bottom lines by better managing their customer experiences and assets, MTech itself now is expanding to accommodate snowballing sales of its PM-Works Web-based preventative maintenance tools and HotSOS (Hotel Service Optimization System), an enterprisewide solution automating workflow processes and enhancing quality and customer-relationship management via wireless technologies.
MTech owners recently purchased a 30,000-square-foot facility situated on a 2-acre campus in West Perrine, Florida, a suburb just south of Miami, and relocated its headquarters there. Luis C. Segredo, President and Co-Founder of MTech, said the move from the company’s former 10,000-square foot facility a few miles away in Kendall, Florida, had three goals: to provide employees a purpose-built space that is more conducive to work, to deliver customers who visit in person or virtually the best experience possible, and to assist a community in need a helping hand.
“Placing our team in a comfortable, productive environment is key to maximizing our ability to serve our customers,” Segredo said. “We brought in design experts with different specialties to create a visually appealing and functional layout.
“We researched and deployed all of the technologies that can help us better connect with our customers. VoIP, wireless voice and data, and video conferencing are all part of new space,” he said. “It took time, monies and hard work, but the overwhelmingly positive response to our move that we’ve received from clients, strategic technology partners and employee alike has made it all worthwhile.”
The larger facility and new technologies are helping customers connect with MTech. Whether in person or when visiting remotely over the phone or web, MTech has put in place technologies proven to expedite and enhance technical and customer support.
Last but not least, the renovation of the building has brought new life into a community in need of help.
“Economically depressed, the community of West Perrine is bouncing back with the rising real estate values that accompany additions such as MTech,” Segredo said. “For MTech, it’s great to convert a necessary move into an opportunity to improve the environment for our employees and neighbors, while improving our customer experience.”
MTech’s New Headquarters:About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventative maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit www.m-tech.com.
|Also See:||MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005|
|Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004|
|Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004|
|Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003|
|Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003|
|Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003|
|Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003|
|M-Tech Partners With PRPRO / April 2003|