Group to Measure Global Performance
of its Diverse Brands
Mystery Shopping Tools Innovative,
Customizable and User-Friendly
|New York (June 8, 2005) – Hospitality industry innovators, Kimpton
Hotels & Restaurants has selected New York-based Coyle Hospitality
Group (CHG) to assess quality in its growing and diverse collection.
CHG provides quality-assurance consulting and mystery shopping exclusively
to hotels, restaurants and spas worldwide
Coyle Hospitality Group has created quality metrics that are both applicable to Kimpton’s diverse brand today and able to scale with Kimpton as it grows the Monaco and Palomar brands in North America. With modifications designed specifically for Kimpton, CHG has employed its InnsQore software model.
InnsQore is a user-friendly SQL database program developed and hosted by CHG to meet the unusual mystery shopping needs of the hospitality industry. Hoteliers, restaurateurs and now spa managers are able to fully customize their mystery shopping program, and immediately receive the benefit of being able to action their data. Reporting is dynamic and made-to-order for the client.
Kimpton’s unique operating standards reside online at InnsQore, allowing all Kimpton stakeholders to remotely access mystery shopping data and disseminate the information with the click of a mouse. InnsQore is interactive, allowing management not only to immediately identify trends and cross section the data to their needs, but to also leverage their know-how without the burden of static reports and paper.
“The data tools are exceptional," remarked David Martin, Vice President
About Kimpton Hotels
About Coyle Hospitality Group
Based in New York City since 1996, Coyle Hospitality Group is a market leader providing mystery shopping and brand quality assurance services exclusively to hotels, restaurants and now spas worldwide. A selection of current Coyle Hospitality Group hospitality clients includes Intercontinental Hotels & Resorts, Morgans Hotel Group, Kimpton Hotels & Restaurants, Starr Restaurant Organization, Affinia Hospitality, China Grill Management and Daniel Boulud Restaurants. Since 1996, CHG has completed over 20,000 quality evaluations exclusively for hospitality clients. For more information please visit www.coylehospitality.com
|Also See:||Coyle Hospitality Group Launches Spa Division; Renowned Hospitality Firm Now Offers Their Unique Combination of Credibility, Market Knowledge and Experience to the Spa World / June 2005|
To search Hotel Online data base of News and Trends Go to Hotel.Online Search